No recourse for unfair negative feedback.

[sheilasells88]

I have been selling on Ebay since 2012 and never had a negative review.  Now I have had two in less than 2 weeks.  Neither buyer contacted me before leaving the review and never gave me a chance to make things right.  Ebay did not have my back and now my perfect reputation is going down the tubes.  Any advice from other sellers?  Similar stories?

[inhawaii]

Sorry this happened to you.

Isn't it odd how as you said you have gone years without a negative then get 2 in 2 weeks?

Yes it's ashamed buyer don't contact sellers before leaving negative feedback.

I hate to say that I don't think these negatives will be removed as they do not violate policy.

You may want to consider working with the respective buyers to get them to do a  feedback revision.

Good luck.

BTW Nice replies to those feedbacks.

[kensgiftshop]

The one, don't know why you would report the buyer?

The buyer bought glass beads and you shipped plastic beads.

[12345jamesstamps]

I would send a revision for feedback to the buyer ASAP in the future.

Offer 'what can I do to make this up'...you only get 10 days for buyer to do a revision.

I wouldn't response to the buyer until weeks later in a feedback response...and maybe not even respond to their feedback.

You can block the buyer.

Depending on the cost of the item...partial or just refunding the buyer sometimes works. I hate giving items away but to me feedback is more important than a few dollars of a sale. Although feedback doesn't really mean much these days...we the seller will see it for a whole year.

All you can do is sell, sell, sell...it kinda looks like they those feedbacks are already buried with lots of positive feedbacks.

You be fine. We all had unfortunate sales which do not always work out.

[oemspecialists]

Ebay seems to think that feelings negate facts. I had a customer say that the color was wrong on an item that only comes in 1 color as stated and shown in an ad. I sent the buyer a message saying there was no problem retuning the mistakenly ordered item. Ebay rep tells me that it does not matter that the buyer ordered incorrectly. It is their feelings that count. The buyer had no contact with concerns, just the feedback. I have been a high volume seller for 14 years and have had over 20 such negative feedback issues that are not backed by ebay. The reps say that even if the buyer complains about something that is pictured and specifically stated in an ad, the defamitory feedback does not matter.