Nightmare buyer

[kickin.assets]

Thursday while driving, get message from buyer. When home, I respond, but also see at this time buyer is asking size question AFTER buying. Never good. I answer question confirming size, don’t hear back so I wrap and mail buyers Coogi shorts Friday morning.

Buyer has since sent me several messages, first saying they won’t fit, then saying they are not as described and that I did not measure these correctly and on and on. Mind you, buyer has NOT even received them! 

I’ve never experienced this type of buyer before. I’ve been as professional as possible stating that if she is not happy, to please return for refund, but at my wits end over her random, super hostile messages.

Any ideas on how I should be handling such a buyer would be appreciated.

Thank you!

Kiks

[mike_jayroe]

My thinking is try to intercept package for a return, issue refund upon receipt and then block the buyer. 

Good luck with this one.

[vintagecraze50]

Recall the package.

[44012]

It will cost around 17.50 I believe to recall the package. I don't think the shorts are worth the recall since what you sold was close to the price of the recall or intercept.

I would be very sweet to the buyer and say something to the effect of - don't worry you can always return if they don't work for you. A return should cost less than 9.00 with Ground Advantage versus an intercept.

[ckimodog]

@kickin.assets 

Sorry for your situation.  You almost have to think what this buyer is really up to? You might want to read their feedback to see if others have had similar issues with this person.  As others have posted, you can always recall the package, give the PIA their money back & block them from further annoying you.  

Happy Selling!

[kickin.assets]

@ckimodog 

Exactly right! I did read their feedback right after first question, just to see who I may be dealing with. Surprisingly no red flags. So why all the hostile messages? 🤔 Makes you think buyer may have played this game with others, getting free stuff/refunds.

Because sellers can’t leave honest feedback for difficult, scammy, or fraudulent buyers, who knows really what’s going on with her? Bad day? Remorse purchase? Or truly trying to play the system? IDK

I’ve stayed professional and friendly, answered her questions promptly, but after my last response to her stating I’m happy to take the return if she’s not 100% happy, messages were more hostile accusing me of wrong measurements and item would be INAD, etc. Just plain crazy.

Have so many wonderful customers! Sold (and measured) over 12,000 pairs of jeans, but apparently I know nothing 😂 this coming from buyer who hadn’t even received item yet! Insanity at its best.

Happy Sales

Kiks

[slyders_finds]

Maybe they are confused and contacted the wrong seller. I sold a bottle of perfume. I get a message "This is not the scent I ordered". I told her it  absolutely is the scent you ordered, look at the listing. Her response...Sorry wrong seller. Never heard from them again. 

[soh.maryl]

Since buyers cannot be given negative FB, reading their FB is not going to tell you much.

Or did you mean to read the FB this buyer has left for others? 

[stainlessenginecovers]

I would respond back with the "do you have me confused with another seller? (as you haven't even received the item yet for you to state I measured wrong").... and then go from there. 

[ckimodog]

@soh.maryl 

Yes, that's what I meant.  😊

[broto_64]

Limit your replies to one per day per buyer, that is what I do, no matter how many messages they may send.
This keeps me from getting into a back and forth.
Also the best reply is to simply keep repeating "I am so sorry you are not happy with your purchase, please return the item for a full refund" and just send them that one a day. Believe me it defuses the most hostile of buyers (or they go elsewhere when they can see they're not getting a rise out of you).

The last thing you want to do is fuel that fire more.

[kickin.assets]

@soh.maryl 

I checked feedback she left for others 🙂

[chevymontecarlo88]

Let it play out. Respond to there messages politely and let them know it still is in transit. As slyders_finds states, it may be a message sent to another seller or they are referencing the wrong listing. I would include that in my reply message.

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  Thanks for the purchase and for contacting me about your concerns. There may be a mix up with what you are referencing since the package is still in transit. (add tracking number or screen grab of tracking progress)  Mixing up purchases does happen to me as well and i would double check the listing you are speaking of. Again i appreciate the purchase and will keep an eye on the tracking status for you as well.

I would watch the tracking and would give them positive tracking updates daily until it is delivered. Even when the tracking shows "out for delivery", i would send them a message letting them know.

I have had weird messages from time to time and i kill them with over the top customer service. Basically just trying to avoid any negative feedback which as we all know can happen regardless.