New return policy

[nderick1]

I am an Ebay seller and have been for a few years now. As a policy, I do not accept returns BUT in the last few months Ebay is FORCING me to accept returns & give full refunds including shipping. That process leaves me in the RED. I can't recoup the shipping that I am out of pocket both ways! How are other people managing this?

[downunder-61]

---

@nderick1 wrote:

I have had very few cases of unhappy customers by listing things honestly showing an & all flaws. If I missed something, I am happy to refund but if the item is exactly as described, then I have a problem.

---

You still need to accept the return, and then when the item is back in your hands you refund and you can then report the buyer for abusing the system.

Go here to report a buyer for misusing the Money Back Guarantee. https://spd.ebay.com/RBASellerHub

[stacy_pme]

Do you mostly sell with free shipping?  I ask because I instinctively did the opposite.... I make the buyers pay for shipping, and then I did free 30 day returns to keep my top-rated blah blah blah.   I have gotten pretty good at describing things completely.   Fill up the photographs allotment, and if anything is a bit on the line lean towards caution.  If something doesn't work quite right, I sell it for parts/repair and no returns.  If something has cosmetic damage I highlight it in the photographs and I mention it in the condition.  Being very picky and critical on your own products helps a great deal!

[soh.maryl]

As mentioned by several here, even if you know that the item is 100% exactly as described, you are bound by the terms of the Money Back Guarantee.  

[coffeebean832]

---

@nderick1 wrote:

 Ebay is FORCING me to accept returns & give full refunds including shipping

---

@nderick1- If you got to a point where eBay is forcing it instead of you accepting the process- you probably have at least one defect on your seller performance, if not more. Review your Seller Dashboard on a regular basis so you know where your account stands.

https://sellerstandards.ebay.com/dashboard?region=US

[erikstuff]

Even if you have a "no return policy" Ebay will force the refund if your item is not as described in the ad.  I've made it a point to describe the items in such detail that I should never have returns.  HOWEVER... I've had 2 unjust returns in the past 2 years.  One was a record album that they "returned" a beat-up jacket with writing on it and split seams (my ad even mentioned "NO split seams) and the other bought 4 Elvis UK fanzines.  They claimed "missing pages."  They had removed the centerfold pictures and sent back the rest!  I got stuck for all postage and now these are unsellable items.  

[nderick1]

Thank you, that is helpful!

[greatstuff80]

Then you can hope you are not of the stories about getting back rocks instead of what you shipped and ebay tells you tough luck, you can not prove what was in the package. Videos, photos can be faked, etc. etc. 

[mysterycardz]

You guys do what you want but taking returns or not has nothing to do with free returns. Free returns where you pay return shipping can be turned off either way unless they say IND or similar. I am not paying return shipping for those that borrow items on eBay, they can go to the post office and I'm not refunding original shipping either. In this way a $20 sale might be a $10 refund vs your $20 + paying for their label.

[mysterycardz]

I've used no returns for years and have denied dozens of them. It's not "meaningless". 

[downunder-61]

---

@mysterycardz wrote:

I've used no returns for years and have denied dozens of them. It's not "meaningless". 

---

You have had ''dozens'' of claims opened for INAD - denied them - and eBay has found in your favor? 

Plase tell us your secret............

[mr_lincoln]

---

@mysterycardz wrote:

You guys do what you want but taking returns or not has nothing to do with free returns. Free returns where you pay return shipping can be turned off either way unless they say IND or similar. I am not paying return shipping for those that borrow items on eBay, they can go to the post office and I'm not refunding original shipping either. In this way a $20 sale might be a $10 refund vs your $20 + paying for their label.

---

@mysterycardz   Its a personal choice on how one elects to handle returns.  When Free Returns first came out the fear a lot of Sellers had was that Returns would sky rocket ... I tested it on lower cost & lighter weight items at first ... no change in return rate so I slowly added it to higher priced items ... so now I offer it on every listing, my Templates have it set as a Default.  Returns have not sky rocketed.

That setting has more then paid for itself for the categories I sell in ... it may perform differently in other categories.  One thing I know is that when a return happens I know I have options depending on what I get back ... I have only had to use the full benefits a few times in all the returns I have handled.

Mr. L

[mysterycardz]

And with no returns I get to go "nope, you aren't taking the $100 away" so I'm not sure how some % back would help that. lol

[mr_lincoln]

---

@mysterycardz wrote:

And with no returns I get to go "nope, you aren't taking the $100 away" so I'm not sure how some % back would help that. lol

---

@mysterycardz   eBay's INAD return forces a Seller to pay the return shipping even on a No returns Accepted setting.  eBay policy, not mine ...

Mr. L

[mysterycardz]

Yes, 1 out of 10 of our returns lies about the reason. The rest tell the truth and I can either deny it or accept it, have them pay shipping and the refund is less the original shipping cost as well. It's hard to justify handing out free labels and refunds on a fixed cost. Also, eBay now allows you to report the liars to get credit back on those.

[greatstuff80]

Ebay frowns upon naming other sites here and usually removes such posts.