eBay

u2bella · ‎04-06-2018

This is so unfair to sellers , you now have to offer free returns for 30 days no matter what even mistake by a buyer and you foot the bill for your shipping and you pay buyer shipping back absolutely ridiculous!! I can not belive ebay thinks this is a good idea , I will be looking to other sites to sell ,and will reduce my selling on ebay , I just had a buyer open a case after they told me in email it was there mistake and ebay said I still had to pay both shipping cost because they are no longer close cases even when they know it is buyers fault and policy will go into affect on June 2018. Small businees will be hurt I am not amazon and people will abuse this and sellers will pay!

signsfromthepast4less · ‎04-09-2018

OH..yes the return policy is one sided....Not to add to flame to your fire..but here is another one sided issue. It can not get any more one sided. We all know how as seller here in the USA the return request get handled by EBAY. However, If you are a International Seller, say from China or Hong Kong, and offer a return policy, to push the visibility of your item. TRY TO RETURN SOMETHING TO THEM. or see if the process is the same. Per EBAY. Well they can't print and send a shipping label to you, what about printing it at this end?? It is a money issue, they don't want to pay the high shipping back to them, and don't want to refund if junk is sent. And your correspondence does not post on the return request dialog, like it does for a return here in the USA. And the normal link to "Need EBAY Help" that is using next to every transaction, going to some place here in the USA, was not there. I had to CALL, EBAY refunded. Then after checking while on the phone, Noticed this seller,

had ovr 800 negative or neutral feedbacks this month. My thoughts, If you are going to have a return policy- It should be applied across the board equally enforced to all sellers, not just those it is most easy to collect from.

u2bella · ‎04-23-2018

Yes mn-bargain-man, this is what I am talking about I have no problem taking returns but when they purposely mark the wrong reason and I have to pay a large shipping cost 28.00 both ways thats not fair,

I have a small amount of returns a year , but now I am afiard this will open the door for a lot more people scamming the system. Ebay should be able to overide the prepaid label if they can clearly see what happen and I would still accept the return but they should have to pay the shipping back ,Thats my main issue!

stuff4divas · ‎04-23-2018

@orangehound wrote:
@u2bella wrote:
I can not belive ebay thinks this is a good idea
It is a great idea for eBay. It increases sales and (thus) eBay commissions ... but eBay doesn't have to pay for the return. Zero cost to eBay, and lots of profits.

Small businees will be hurt I am not amazon and people will abuse this and sellers will pay!
Amazon doesn't offer free returns on most items ... they and most every other on-line retailer knows that a liberal returns policy is cost-prohibitive.

So true, more and more retailers are getting out of the free returns policy.

Ebay can do it because they are not paying for it, us sellers are, so that's how they feel they can get an edge over other retailers. They just should be honest about it and not say they're going with the trend.

They are taking credit for being such a great place to buy from, especially with FREE RETURNS, but it is the small seller who is suffering and paying for their generosity.

stuff4divas · ‎04-23-2018

@triodiode wrote:
Each and everyone one of us should be able to have our own return policy I have a brick and mortar store no one tells me my return policy we have our own. It should be the same way here on ebay. I beleive 7 day returns are long enough . If you mark your items no returns then there are no returns. Best Buy is only 10 days. I had a customer file for a return Not as described I had to wait 6 weeks before ebay took it off The customer kept emailing me that they were returning the part but never did.
Ebay why cant each of us have our own return policy ?? It may be your site but its our store our business. You need to listen to your sellers. What is wrong with each of us having our own return policy ?? Customers just need to learn how to read !! Reading is taught in grade school If they didnt learn its not my problem. I have people that dont even know there own address and from what I have read on here thats also my problem. I have had cases myself of a buyer purchasing a part and then days later emailing stating there address was wrong and wanting to know what I can do about it like its my fault.

Without us sellers, eBay wouldn't even exist. They offer us a lot, but then they make up for it by taking away, like the 20% TRS+ then to 10% and now, with forced Free Returns, most TRS+ listings will no longer be eligible for that measly 10% because we can't afford to give Free Returns.

Buyer abuse is becoming more and more rampant. They are figuring out how to scam us and eBay lets so many of them get away with it.

And now, scam sellers are selling high cost items and mailing an envelope to buyer's zip code with a totally different address to show the item was delivered to that buyer's zip code, and eBay accepts it as delivered.

The scams are getting worse and worse, and now sellers are being charged more and more to receive less and less.

plumbingspecials · ‎04-24-2018

The good news is that not many sellers will offer free returns (because it's not a good business plan unless you are trying to show a loss), so buyers who are searching by returns policy, will have few results, and they are probably not the kind of buyers we want anyway.

The bad news is, that if you are a TRS, not offering free returns means you will not have the little badge on those listings to let buyers know that you are a reputable seller, even though you've earned it and are entitled to let potential buyers know that, eBay is holding it hostage to get sellers to conform to this already-dying business strategy.

It will not take long for eBay execs to realize that if sellers are losing money, so will shareholders. Fewer sellers = fewer fees = fewer profits = fewer shareholders = less worth

Nobody is going to stick around to take losses quarter after quarter after quarter.

This policy is going to fail.

stuff4divas · ‎04-24-2018

@plumbingspecials wrote:
The good news is that not many sellers will offer free returns (because it's not a good business plan unless you are trying to show a loss), so buyers who are searching by returns policy, will have few results, and they are probably not the kind of buyers we want anyway.
The bad news is, that if you are a TRS, not offering free returns means you will not have the little badge on those listings to let buyers know that you are a reputable seller, even though you've earned it and are entitled to let potential buyers know that, eBay is holding it hostage to get sellers to conform to this already-dying business strategy.

It will not take long for eBay execs to realize that if sellers are losing money, so will shareholders. Fewer sellers = fewer fees = fewer profits = fewer shareholders = less worth
Nobody is going to stick around to take losses quarter after quarter after quarter.

This policy is going to fail.

It makes me feel very insecure. I have a lot invested in my inventory and I don't get great deals. I just buy from retail stores when there is a decent sale. Plus here in Chicago, I have to pay 10.5% sales tax.

Every time I turn around, there is another fee of some sort being attached to the little guy for something 😞

vintagecraze50 · ‎04-24-2018

You said having the free return shipping makes Ebay money? How so? They loose the final value fee on the sold item. Ebay is doing these things to keep up with what most other sites do, offer free shipping and returns to ATTRACT more buyers. Which if my calculations are correct, You, and Ebay can make more money that way. Of course the prices have to reflect a better deal than the other folks as well or all the free return and shipping wont work as well, BUT, there are people who will PAY MORE--YES FOLKS-MORE, for something if they know they can return it and it's free to return if they buy it. Best of luck to all, and do the best you can to AVOID a return, by having listing that are clear concise, no surprises that a buyer will get when they buy it. Renters are here yes, and other issues but overall great buyers.

vintagecraze50 · ‎04-24-2018

I beg to differ, but I believe the one's who do not use it are going to suffer more in terms of visibilty and the esxtrs sales you may get when buyers want the free ship and free return option. I understand that for some folks the costs of heavy items is going to be a problem since the costs are so high, but hopefully that can be leveraged with the volume of sales and perhaps some small price increases across the inventory.

vintagecraze50 · ‎04-24-2018

The send the item to the different address scam was addressed recently on another post, and the seller was helped by the P.O. as they were able to give the seller the intranet info on where that package was delivered. As far as I know Ebay is assisting this seller and Triton, one of the blues ,also popped in to assure the seller that they will help him in any way they can.

stuff4divas · ‎04-24-2018

@vintagecraze50 wrote:
You said having the free return shipping makes Ebay money? How so? They loose the final value fee on the sold item. Ebay is doing these things to keep up with what most other sites do, offer free shipping and returns to ATTRACT more buyers. Which if my calculations are correct, You, and Ebay can make more money that way. Of course the prices have to reflect a better deal than the other folks as well or all the free return and shipping wont work as well, BUT, there are people who will PAY MORE--YES FOLKS-MORE, for something if they know they can return it and it's free to return if they buy it. Best of luck to all, and do the best you can to AVOID a return, by having listing that are clear concise, no surprises that a buyer will get when they buy it. Renters are here yes, and other issues but overall great buyers.

I'm sorry, I think u r referring to someone else. Nowhere did I say that free returns makes eBay money.

stuff4divas · ‎04-24-2018

@vintagecraze50 wrote:
The send the item to the different address scam was addressed recently on another post, and the seller was helped by the P.O. as they were able to give the seller the intranet info on where that package was delivered. As far as I know Ebay is assisting this seller and Triton, one of the blues ,also popped in to assure the seller that they will help him in any way they can.

Sounds great, but this scam is not an isolated incident 😞

stuff4divas · ‎04-24-2018

@vintagecraze50 wrote:
That's pretty much it in a nutshell. There really is no quarentee here that you will be able to have an influence on a return judgement. Most of this is in Ebay's ballpark, SO use the free returns for the main purpose of attracting more possible sales and as I said earlier, you must adjust prices to control for loss. If you are offering free returns and get hammered, then maybe it's not a good business plan. If you are using the free returns and you dont get many of them then that is a good business plan. The website is lacking in risk management that sellers can enforce themselves. If you want the traffic that Ebay offers you then this is what you must do. Personally , it has not been a bad situation for us. If it should turn south then we would have to reconsider a different strategy, as far as the free returns. Some items are just magnets for returns, like clothing with fit issues. Shoes. fit issues. Plan based on your current return rates.

So true on what is sold. I don't know what you sell, but as for me, 99% of my items are new. I sell designer shoes, handbags, clothing, jewelry and these items don't fall under the up to 50% partial refund we can offer if item is returned damaged, worn, opened, etc., so I would lose too much to have to pay shipping for someone to send back a damaged item and then give them a full refund 😞

jasontd101 · ‎04-25-2018

I hope you are right, this is complete **bleep** and so frustrating. It has already been said numerous times but we as sellers are being completely taken advantage of now!