New feedback viewing page?

[jjddmwi]

Sorry if this was discussed and I missed it...

Today I am seeing a different looking page when viewing a person's feedback.  Looks like you can sort it different ways, but I cannot figure out how to see the "feedback left for others" with the new screen.   All I could see is the feedback received for that person.... whether they were a buyer or a seller.... could not find feedback that they left for sellers....

As I seller, when I receive an offer, i almost ALWAYS look at the feedback that the potential buyer has left for others before I decide to accept their offer.  I am going to be very unhappy if that isn't something we can NOT do anymore!!!!

Did I miss how you can view that info?  I tried but gave up and then went back to classic view.  

[dhbookds]

Every time I get that truncated feedback page, I click on the ? question mark.........choose "shopping" as the reason I was looking and comment........I want to see ALL feedback, not just selected comments.......

Might do some good if everyone did that........who knows? 

Don't have the"new" look...........and agree it's an abomination.........they still haven't listened/responded to the overwhelming negatives (at least on this board) about the "relevant versus recent" default sort......so doubtful they will listen............but won't hurt to give it a shot............

[jjddmwi]

"Feedback left for others" is not an option for me to view. 

I posted a question on this topic late last night, and wanted to bump it up for the day crowd.   In that thread, we were trying to figure out if it was a test or if it will be rolled out to everyone.  It seems as if a lot of people don't have this "new" view yet.

Feedback pages look different on my desktop as of last night.   It sounds like it is the version that mobile users see... I do have the option to switch back to classic view (for now.)

As a seller, I use that section (feedback left for others) on a daily basis and do not want it to go away!   

[golfingaddict]

If it helps the seller, I'm sure eBay won't let us see it anymore.

It's our only defense against a punitive potential buyer.  

I saw the new view last night for the first time.  I was able to switch back to the old view.  I'm not sure how long it will last.

[mam98031]

You can click back to the Classic View.  The icon is on the upper right side.

Once you do this, I do not find a way to switch back.  Maybe it will show up later, who knows!!!

[jjddmwi]

@mam98031   Yes, I am thankful for the switch back to the classic view!!   However, that will most likely go away in the near future.  

As others have said, being able to see feedback left for others is one of the few things sellers have left in order to try and protect themselves.

[mam98031]

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@jjddmwi wrote:

@mam98031   Yes, I am thankful for the switch back to the classic view!!   However, that will most likely go away in the near future.  

As others have said, being able to see feedback left for others is one of the few things sellers have left in order to try and protect themselves.

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Not necessarily, at least not for a long time.  If you think about it, the so called new email program they announced in the Summer Seller update is not really new.  It has been around for at least a couple years now.  You can still switch back and forth between the newer version and the old version.

But I honestly don't know.  We should have it for awhile, clearly they are still tweaking it.  I however am in the classic view and there is no where for me to click back to this awful new view.

[kyle@ebay]

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@wastingtime101 wrote:

See above screenshots kyle@ebay . Can you find out if this is a test or a phased rollout? Without the ability to see "feedback left for others" that takes away one of very few tools sellers have to protect their accounts and spot abusive buyers.

I'd also like to reinforce that redesign requires umpteen more clicks to see basic info. Why does eBay constantly disrespect us and how valuable our time is by hiding everything behind never ending clicks and pop ups?! This is one of the things I hate most about eBay.

I'm all for change, redesign, etc - but not when it's inefficient or when we lose important functionality. Pretty much every seller and buyer I interact with on this platform on a regular basis feels similarly.

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@wastingtime101 wrote:

See above screenshots kyle@ebay . Can you find out if this is a test or a phased rollout? Without the ability to see "feedback left for others" that takes away one of very few tools sellers have to protect their accounts and spot abusive buyers.

I'd also like to reinforce that redesign requires umpteen more clicks to see basic info. Why does eBay constantly disrespect us and how valuable our time is by hiding everything behind never ending clicks and pop ups?! This is one of the things I hate most about eBay.

I'm all for change, redesign, etc - but not when it's inefficient or when we lose important functionality. Pretty much every seller and buyer I interact with on this platform on a regular basis feels similarly.

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Hey @wastingtime101 thank you for this feedback!  We'll be glad to pass this along to the proper teams for review.

[wastingtime101]

Thanks kyle@ebay . It's been said before, but I use both the app and the website. When I need to conduct real business I use the website because I don't want an app interface. I want full function, very efficient, and as few clicks as possible.

As a buyer I hate shopping websites that have been mirrored to their app interface because it takes ages to apply search filters. At least eBay hasn't gone that far (yet) and still has that helpful left side panel of search filters without dumping them all behind a button forcing 5 or 6 clicks when it currently takes only 1 click (as we are seeing with this new feedback design).

[pjcdn2005]

kyle@ebay 

Why is there not a link on the new feedback page to give comments about what we think??

I have to chime in here as well as how clunky and unhelpful this new feedback page is. As a buyer and as a seller I often check feedback left for others, it is not an option used just by sellers.  When I'm buying, I want to see what type of feedback the seller leaves and how they communicate with buyers.

It is also very frustrating to have to make more clicks in order to see that same information that we could see on the original screen in just one glance. 

[backpacktreasures]

Why would this even be considered? Certainly no sellers or buyers would have asked that all relevant information be removed. Being able to see feedback left is one way of sellers trying to protect themselves from potential scammers or buyers who leave a disproportionate quantity of negative feedback for sellers. Being able to see the country and when the buyer registered is also key information. It feels like ebay makes changes and then waits to see how much backlash they receive before reconsidering and maybe realizing that the change was not a good idea.

[backpacktreasures]

I just got the new screen today. I still have the option to switch to Classic view.

But why is this even being changed? I use the desktop exactly because the app does not have what I need. I do not want the desktop to look like the app. And I want to see feedback left for others.

[backpacktreasures]

kyle@ebay 

Please provide an update on this. Many of us do not like that we have lost the ability to view the feedback as it was before on the desktop and it looks like a rollout with perhaps only a temporary ability to switch back to classic view.