New feedback viewing page?

[jjddmwi]

Sorry if this was discussed and I missed it...

Today I am seeing a different looking page when viewing a person's feedback.  Looks like you can sort it different ways, but I cannot figure out how to see the "feedback left for others" with the new screen.   All I could see is the feedback received for that person.... whether they were a buyer or a seller.... could not find feedback that they left for sellers....

As I seller, when I receive an offer, i almost ALWAYS look at the feedback that the potential buyer has left for others before I decide to accept their offer.  I am going to be very unhappy if that isn't something we can NOT do anymore!!!!

Did I miss how you can view that info?  I tried but gave up and then went back to classic view.  

[buyselljack2016]

@jjddmwi 

perhaps they have left no feedback

[jjddmwi]

@buyselljack2016  no, not the case.  When I switch back to classic view, you can see that they have.

[slippinjimmy]

Maybe post a screenshot of what you see?

I thought I was on the "new" feedback page....I see this:

[jjddmwi]

After clicking "see all feedback"

After clicking "filter"

[jjddmwi]

@slippinjimmy  - what you are seeing, is what they are calling the classic view...  and that is the one I am used to.   I put some screen shots above of what I saw today.

[wastingtime101]

See above screenshots kyle@ebay . Can you find out if this is a test or a phased rollout? Without the ability to see "feedback left for others" that takes away one of very few tools sellers have to protect their accounts and spot abusive buyers.

I'd also like to reinforce that redesign requires umpteen more clicks to see basic info. Why does eBay constantly disrespect us and how valuable our time is by hiding everything behind never ending clicks and pop ups?! This is one of the things I hate most about eBay.

I'm all for change, redesign, etc - but not when it's inefficient or when we lose important functionality. Pretty much every seller and buyer I interact with on this platform on a regular basis feels similarly.

[slippinjimmy]

If it's a test it's probably just lacking something in the current beta.

If it's a roll out then as with most rollouts the functionality is missing obvious things in the initial stages.

Or maybe they think it's a good idea?

@jjddmwi 

Yeah I'm a "classic", I have not seen this format yet. Is there a "tell us what you think" link that you can convey your dislike?

Sure would be nice if they made the sort order sticky across all user feedback pages, I'm somewhat trained to switch to Most Recent but would enjoy not having to do that.

[wastingtime101]

It's prob a rollout. If it was a test it wouldn't have a link to switch back to classic.

Do you see a link on that page to submit feedback or "tell us what you think"? If you do, use it @jjddmwi .

[jjddmwi]

@slippinjimmy 
@wastingtime101 

Unfortunately, I could not find any "tell us what you think" link....  I was certainly looking for one... that is why I came here to see if it was being discussed.  Thank you for replying.

[a_c_green]

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@jjddmwi wrote:

Today I am seeing a different looking page when viewing a person's feedback.  Looks like you can sort it different ways, but I cannot figure out how to see the "feedback left for others" with the new screen.   All I could see is the feedback received for that person.... whether they were a buyer or a seller.... could not find feedback that they left for sellers....

As I seller, when I receive an offer, i almost ALWAYS look at the feedback that the potential buyer has left for others before I decide to accept their offer.  I am going to be very unhappy if that isn't something we can NOT do anymore!!!!  

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@jjddmwi : Were you using the mobile eBay app on a phone? I noticed the same thing when trying to view feedback on mobile. There is no apparent way to bring up the user's Feedback Left for Others.

The other replies above seem to be all referring to the desktop browser view, where you can find the Left for Others tab on the "classic" view (or whatever they're calling it), but if you're on mobile, I think you're sunk.

[jjddmwi]

@a_c_green   I was using my desktop.    I cannot find "feedback left for others" with the new layout.   Extremely disappointing.  This new layout is not "seller" friendly in my opinion.

[a_c_green]

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@jjddmwi wrote:

@a_c_green   I was using my desktop.    I cannot find "feedback left for others" with the new layout.   Extremely disappointing.  This new layout is not "seller" friendly in my opinion.

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Oh, okay... well, in any case, the mobile app is worse. 🙄

I have noticed that of the several ways you can go looking for a user's feedback page, they mostly lead to a dumbed-down partial page (i.e. what you're seeing) that makes you dig for the further details that used to be available up front.

If I remember right, the quickest way to bring up the fully-functional older page is to click on one of the feedback counts in the table of Positive/Neutral/Negative - One Month/6 Months/12 Months data. No way to tell how long it will be before that shortcut is removed as well.

[mam98031]

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@jjddmwi wrote:

@buyselljack2016  no, not the case.  When I switch back to classic view, you can see that they have.

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@jjddmwi 

Your eyes are not playing tricks on you.  Some members are reporting seeing this new presentation of the FB page.  It is NOT site wide at this point.  IDK if it is a test or they are rolling it out.  I have my fingers crossed that it is a test.  🤞

[wastingtime101]

Another discussion here where more of the changes are being discussed:

https://community.ebay.com/t5/Buying/Is-this-another-quot-improvement-quot-quot-see-all-feedback-quo...