New feature? Unpaid item strikes for buyers?

[agemelee]

You can now cancel an order for “buyer didn’t pay” INSTANTLY instead of having to wait 4 days and give a buyer an unpaid item strike.

Is this a bug or a new feature to do it so quickly?

[doc-holmes]

Would that be if their auto pay fails? 

[tinsoldierunderground]

How did you discover this?  

[agemelee]

Reddit, a person was complaining that they got an unpaid item strike in just a few hours.

I had a person counter offer an offer I sent, I accepted.

They haven’t paid yet (its been a few hours) and I checked the cancel and you can cancel for “buyer didn’t pay”

and it gives them a strike.

[agemelee]

Or if they made a counter offer since that wouldn’t auto charge.

[wastingtime101]

---

@agemelee wrote:

You can now cancel an order for “buyer didn’t pay” INSTANTLY instead of having to wait 4 days and give a buyer an unpaid item strike.

Reddit, a person was complaining that they got an unpaid item strike in just a few hours.

I had a person counter offer an offer I sent, I accepted.

They haven’t paid yet (its been a few hours) and I checked the cancel and you can cancel for “buyer didn’t pay” and it gives them a strike.

---

kyle@ebay can sellers cancel UPIs instantly? Is this offers-exclusive? Is it a bug?

Help page still says 4 days.

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137

[agemelee]

It works try it, even if you have like a dummy account if you to test it on.

I just don’t know if this is intended? 

I kind of think it should be intended. Make people pay now.

[doc-holmes]

I can't imagine ebay would purposely allow that. It would have to be a glitch in that case. 

[mtgraves7984]

They haven’t paid yet (its been a few hours) and I checked the cancel and you can cancel for “buyer didn’t pay” and it gives them a strike.

@agemelee 

But did you actually tick the button? I don't think it would have gone through...

[kyle@ebay]

---

@wastingtime101 wrote:

---

@agemelee wrote:

You can now cancel an order for “buyer didn’t pay” INSTANTLY instead of having to wait 4 days and give a buyer an unpaid item strike.

Reddit, a person was complaining that they got an unpaid item strike in just a few hours.

I had a person counter offer an offer I sent, I accepted.

They haven’t paid yet (its been a few hours) and I checked the cancel and you can cancel for “buyer didn’t pay” and it gives them a strike.

---

kyle@ebay can sellers cancel UPIs instantly? Is this offers-exclusive? Is it a bug?

Help page still says 4 days.

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137

---

Hey @wastingtime101 thanks for the tag. I don't see this is matching any alerts at this time, but I'd definitely say it's a bug.  @agemelee I'd recommend to reach out to customer service to report this so a ticket can be started. 

[ittybitnot]

I don't see this is matching any alerts at this time, but I'd definitely say it's a bug. 

kyle@ebay 

Is there actually a way to tell the difference between a "bug", a test, or a rollout of a new intended change?  It would certainly save everyone a lot of time if there was.  Is it only the outsourced CS reps (call back or chat) that can forward information for a possible ALERT?   

[buyselljack2016]

Sure hope it is a bug and is corrected/reversed quickly.

Otherwise, it is yet another giant leap forward in annihilating eBay.

[valueaddedresource]

---

@ittybitnot wrote:

I don't see this is matching any alerts at this time, but I'd definitely say it's a bug. 

kyle@ebay 

Is there actually a way to tell the difference between a "bug", a test, or a rollout of a new intended change?  It would certainly save everyone a lot of time if there was.  Is it only the outsourced CS reps (call back or chat) that can forward information for a possible ALERT?   

---

@ittybitnot  those are great questions, especially considering the recent debacle where the "missing" item specifics issue was treated as a "bug" for weeks before the "appropriate team" finally got around to posting an announcement admitting it was in fact an intentional test.

9/14/23:

https://community.ebay.com/t5/Selling/Item-specifics-Please-help/m-p/33991175/highlight/true#M227740... 

"There is not currently an open ticket for this issue. But I'll say that I doubt it was intentional. We'll reach out to the team handling the listing flow and share any updates we get!"

10/5/23"

https://community.ebay.com/t5/Selling/We-are-testing-a-reduced-set-of-item-specifics-in-the-listing/... 

"We are testing a reduced set of item specifics in the listing flow"

[agemelee]

Yes I can confirm it works.

[valueaddedresource]

For more confirmation that it works - multiple buyers have posted on Reddit that their orders were canceled before the 4 day waiting period, though from the screenshots provided it looks like the message they receive still references the 4 days, which is just extra confusing. 

https://www.reddit.com/r/Ebay/comments/17deau0/orders_cancelled_same_day_how/?utm_source=share&utm_m... 

A few comments brought up that this could open up an avenue for unscrupulous sellers to cancel immediately if bidding did not reach their desired amount, especially if auctions end late at night before the winner has a chance to pay, and of course the concern that the buyer would then be stuck with an unwarranted non-payment ding in the process.

While I think a reduction of the time limit may be a great idea, getting rid of it all together could definitely risk alienating buyers if that kind of bad seller behaviour goes unchecked.