mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
As has already been explained, a buyer can NOT cancel an order. They can request a cancellation, but only the seller can approve it. Buyers are not allowed to request a cancellation if the item has been shipped, so either you purchased your shipping label from another site and had not yet uploaded the info into Ebay or you created the label in Ebay moments after the buyer filed the Request for Cancellation.
Either way, you could have approved the cancellation and voided the shipping label so you would get your money back. Because if you had just created it, you had not yet shipped the item.
There is NO punishment for denying a cancellation request. NONE. Well not by Ebay anyway, the buyer however may get the item and then file a Request for Return. Then you have to pay more money to get your item back.
Not having any of your listings qualify for TRS+ also had nothing to do with losing your TRS. I've been TRS since the program was started. At points in the years I've been selling I've had my listings qualify [all or some] for TRS+. Currently I do not have any. I have always retained my TRS.
It is more likely that you lost your TRS due to no longer qualifying for the program. Likely your number of sales, but I don't know that for sure.
Qualify as a Top Rated Seller
To become a Top Rated Seller, you must meet the following guidelines:
- An eBay account that’s been active for at least 90 days.
- 100 or more transactions and $1,000 in sales during the last 12 months with US buyers.
- A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
- Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases.
- A late shipment rate less than or equal to 3%, and five or fewer late shipments.
- Tracking uploaded within your stated handling time, and carrier validation for 95% of transactions to US buyers.
Once you meet these requirements, we will automatically upgrade you to the Top Rated Seller status at your next evaluation.
Somewhere in those requirements, you missed the target. You can recover your TRS by meeting the requirements again. I wish you good luck in accomplishing that. You can do it.
As has already been explained, a buyer can NOT cancel an order. They can request a cancellation, but only the seller can approve it. Buyers are not allowed to request a cancellation if the item has been shipped, so either you purchased your shipping label from another site and had not yet uploaded the info into Ebay or you created the label in Ebay moments after the buyer filed the Request for Cancellation.
Either way, you could have approved the cancellation and voided the shipping label so you would get your money back. Because if you had just created it, you had not yet shipped the item.
There is NO punishment for denying a cancellation request. NONE. Well not by Ebay anyway, the buyer however may get the item and then file a Request for Return. Then you have to pay more money to get your item back.
Not having any of your listings qualify for TRS+ also had nothing to do with losing your TRS. I've been TRS since the program was started. At points in the years I've been selling I've had my listings qualify [all or some] for TRS+. Currently I do not have any. I have always retained my TRS.
It is more likely that you lost your TRS due to no longer qualifying for the program. Likely your number of sales, but I don't know that for sure.
Qualify as a Top Rated Seller
To become a Top Rated Seller, you must meet the following guidelines:
- An eBay account that’s been active for at least 90 days.
- 100 or more transactions and $1,000 in sales during the last 12 months with US buyers.
- A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
- Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases.
- A late shipment rate less than or equal to 3%, and five or fewer late shipments.
- Tracking uploaded within your stated handling time, and carrier validation for 95% of transactions to US buyers.
Once you meet these requirements, we will automatically upgrade you to the Top Rated Seller status at your next evaluation.
Somewhere in those requirements, you missed the target. You can recover your TRS by meeting the requirements again. I wish you good luck in accomplishing that. You can do it.
@buckeye-finds wrote:In response to your post stating a seller cannot cancel an item after a shipping label has been purchased. This happened previous to the recent change. I may not all of the rules forward and backwards but it appears to me a seller is more than likely to get some type of repercussions if you don’t accept a cancellation for any reason. In addition, There are very few options that are available to cancel an item due to the way the system is setup.
Well not exactly. The seller can void the label and then process the cancellation.
