New buyer requirements way overdue!

[cbluewater1996]

These are suppose to be our stores with some control and protections. It is a simple fix. Give Sellers more options in buyer requirements and let us be more selective of " our " customer base. I would like to be able to  add the following:

1)   Maximum allowed returns  within a designated timeline based on overall purchases

2)  Maximum allowed " not as described " cases opened, same as above

3)  Maximum allowed  reviewed " reported "  buyers

I would gladly give up my sells to another seller that chooses a different requirement that works best with their business strategy. Limit my visibility to qualified buyers! Please don't rant about individual situations you may have had. We have all been there already. Use your time / messages to flood community boards, emails and any other venues to demand changes now. Thanks

[onlinecentral]

There needs to be some deterrence on the buyer side.
The word on the street is Anything Goes with No Consequences on eBay.
That needs to change to Buyer Behave Yourself.
Plan A) In this scenario, sellers can be selective of who they are willing to sell to.
The seller should have the right to block buyers based upon recent and lifetime:
1) Unpaid Item Strikes
2) Cancellations
3) Returns and returns with buyer abuse reported
4) Number of blocked bidder lists their ID appears on
All of those numbers are hidden and can stay that way.
Sellers with low risk tolerance will block to avoid problem buyers.
Sellers with high risk tolerance will not block and inflate their prices to cover risk.
The business model we all live with has the buyer with the low credit score paying a higher initial price, more interest, etc.
Plan B) In this scenario, sellers have to sell to everyone and list with an inflated price.
1) The misbehaving buyer pays full price.
2) The Top Rated Buyer gets rewarded with the discount.
Buyers will strive to get that badge of honor attached to their user ID.
Plan C) All businesses engage in risk management by having insurance.
eBay or a 3rd party offers optional insurance for the seller to cover return losses.
Think of home, automobile, health and other insurance.
That spreads out the risk.
I would appreciate it if someone would submit these ideas to the Weekly Chat or equivalent.

[orangehound]

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@cbluewater1996 wrote:

I would like to be able to  add the following:

1)   Maximum allowed returns  within a designated timeline based on overall purchases

2)  Maximum allowed " not as described " cases opened, same as above

3)  Maximum allowed  reviewed " reported "  buyers

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eBay says that they are doing this on our behalf, but they are not giving us insight into what those "maximums" are.

[dirk12955]

Orange,    That's the way I always heard it.   Justice is served.  We just aren't privy to the details.

[luxgoods]

absolutely correct!!!!!!!

[prettywoman-2012]

ebay could fix a lot of problems for sellers by just modifying the Return system as follows: 

- Seller can elect to accept returns 14, 30 or 60 days - as it used to be

- Do away with the nonsensical list of "Select a reason", and reduce it to two reasons: (a) I do not wish to keep the item (b) Description was inaccurate or lacking

- Buyer pays for all returns for category (a) and a dispute can be opened by buyer for category (b) returns. 

- Buyer must upload photos (at least 3) to justify category (b) returns

- Seller does not get penalized in any which way, as long as seller issues a refund within 10 days AFTER the item was delivered back at his or her doorstep, as verified by tracking, and in the condition that it was sold in (for all in-transit damage, there is insurance and eBay should offer a cheap insurance option for sellers to pay for, before printing the shipping label). 

This means, no DEFECT, no TRS advantage taken away and no increase to FVF - as long as the seller complies with the above. 

In case of a dispute decided by eBay, the winning party should get back ALL fees, no when, but or IF. 

Charging for a dispute 20$ as it will be done with the new MP system, is highway robbery. It adds insult to injury in case the seller is the losing party, while he or she did not do anything to deserve it.

PW🐿 

[prettywoman-2012]

Oh, and I am in a generous mood, eBay. Please send the 10,000 USD check to me (you know my address), for doing the job your highly overpaid Execs are either not interested to, or unable to do. 

I will, this time, not ask for other benefits or stocks. 

PW

[cbluewater1996]

Putting too much trust in the supposed enforcement. Let me decide my tolerance level and business matrix. I believe that is what they call it when they make suggestions.  I have followed buyers future purchases thru feedback. Maybe in extreme situations, but that is already too late for several sellers, both in revenue and ratings.

[cbluewater1996]

Like the buyer badge for discounts. They have the option to proudly display participation in a fair marketplace or not, if their intentions are disruptive. I personally do not want any more fees that may be associated with Ebay or 3rd party insurance, but Ebay could have a buyer or membership fee and use for 3rd party reviews. 

[ogaugeminiaturefigures]

More likely they will send you a dead fish. Lol

[theteamsetguy]

The way I understand it the $20.00 is only for charge backs. Which means the buyer filed a claim thru their credit card issuer or bank in the case of check cards. This is the same fee PayPal has for chargebacks and is standard fee for chargebacks if you have merchant account accepting credit cards going back to at least the 90’s.

[prettywoman-2012]

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@ogaugeminiaturefigures wrote:

More likely they will send you a dead fish. Lol

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Hahaha. Well, according to the saying, the fish always stinks from its head - so nothing surprises me anymore. Problem is, if they do engage in any type of harassment, that case against the 7 ex-employees is still open... and the FBI is still investigating, sooo...

They better send me something nice instead! I don't mean just a carrot cake. 

PW 😃🐿

[toysaver]

I don't think eBay will tighten buyer requirements.  That want as many buyers as possible.  What I'd like to see transparency about the buyers return and refund history and the option for a seller to cancel without demerits if desired.  

[fern*wood]

Couldn't they just open up a new ID if they start running into blocks.