mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@pennysue1234swimwear wrote:Woke up a couple days ago with a negative.The lady was from France.I sold her a very expensive swimsuit.I had dropped the price very low.She made me a offer that was so low i did not even answer.So she gave me a negative for not answering her offer. I have never heard of this.I called two reps and they said she could do this and will not remove her neg.I have been on ebay for a long time with no negatives.Please tell me if this is what can happen just for not answering an offer.
I think it is worth a shot to call Ebay and see if you can get the FB removed for cause. I'm not sure that they will do it at all, but the worst they can say is no. What your buyer did was wrong. It may be that they purchased the item with the intention all along to neg you.
You did NOT do anything wrong. Please know that. You just got a buyer that feels entitled in some way to be able to have what you are selling for the price they want to pay.
Before you call Ebay, make sure you look at this buyer's FB left for others. See if there is any kind of track record with doing this or similar to other sellers. If there is, that is called FB abuse and that can assist you in getting yours removed.
Also if you decide to call, if there are any emails between you and the buyer, bring those to the CSRs attention as well. Other factors can be considered by Ebay for removing FB. It isn't always just about what was said in the FB. Also a VERY IMPORTANT note to bring up when you talk with Ebay is that they appear to be negging because you didn't respond to an offer they sent you, which there is no requirement to do so. AND because you ended the listing and reposted it or did something with the listings they didn't like, which they have NO RIGHT to be in control of in the first place.
I hope this works out for you and I hope if you decide to give this a try that you will come back and let us know how it turned out for you. If you have questions, please ask. I'm happy to assist you if I can.
But please know. You did NOTHING wrong by not entertaining a ridiculously low offer and you did nothing wrong when you felt the need to adjust your pricing on the listing. You have EVERY right to do that.
@jason_incognito wrote:there are a large number of sellers here that I hope I never buy from. You guys see an entitled buyer. I see quite a few entitled sellers.
Oh look we got someone interested, let the games begin! up with the price! At least when it doesn't sell, you'll have plenty of time to come here and post about low sales and getting rid of short term listings that you also used to game the system.
Is it your opinion that a seller does not have a right to raise pricing on their listings as needed?
Is it your opinion that a seller doesn't have the right to decline or ignore a ridiculously low best offer?
@jason_incognito wrote:No and no.
ignoring someone is just plain rude. Raising the price after they place an offer should be penalized.
I'm certain that if it became the norm, eBay would ban it.
While I agree that ignoring someone is rude, so is a $5 offer on a $150 item. I'm a responsible seller and I take the best care I can of my customers. But if I had gotten an offer like that on something, I would not be likely to respond either.
Penalized why? So you don't think sellers have the right to be in control over the price of the items they sell?
If the buyer didn't like the price of the item, the buyer did not have to buy it. And certainly it is wrong of a buyer to purchase it at the price on the listing and then turn around and neg the seller because of it.
I'm thinking we have different view points of this situation.
BTW, Ebay can't get involved that deeply into the pricing of an item by banning the ability of sellers to adjust their pricing as needed. There are laws that protect sellers against that kind of thing happening on a FP listing.
@jeannicho22 wrote:
@mam98031 wrote:
@jason_incognito wrote:No and no.
ignoring someone is just plain rude. Raising the price after they place an offer should be penalized.
I'm certain that if it became the norm, eBay would ban it.
While I agree that ignoring someone is rude, so is a $5 offer on a $150 item. I'm a responsible seller and I take the best care I can of my customers. But if I had gotten an offer like that on something, I would not be likely to respond either.
Penalized why? So you don't think sellers have the right to be in control over the price of the items they sell?
If the buyer didn't like the price of the item, the buyer did not have to buy it. And certainly it is wrong of a buyer to purchase it at the price on the listing and then turn around and neg the seller because of it.
I'm thinking we have different view points of this situation.
BTW, Ebay can't get involved that deeply into the pricing of an item by banning the ability of sellers to adjust their pricing as needed. There are laws that protect sellers against that kind of thing happening on a FP listing.
I agree with everything you've said, but have a question in regards to best offer.... I don't use it EVER, so I have no experience with it. Can't a seller just set a minimum level they will accept so they don't even see ridiculously low offers? On the buyer's side, doesn't it then look like the seller has just ignored them?
This neg should absolutely be removed....
Buyer expecting something not included in the listing.
Buyer buying for the purpose of leaving a negative.
The price of the item (at the time of purchase) is part of the item description. I've been able to get a number of negatives or neutral removed because the buyer complained of something disclosed in the description or item specifics.
Yes, but maybe the OP didn't know that or forgot to set the preference.
I agree with you, the seller should call Ebay. The buyer was simply wrong by doing what they did. I would even take it a step further and report the buyer for misuse of the system and of the FB forum.
