Neutral FB for the postal service. Should I bother?

[tronix]

Customer ordered a small, 3D Printed item. With all the craziness going on with the postal system, every product has eventually reached its destination. I ship the same day.  The customer contacted me and said "hey, my product is obviously lost, so I want a refund or replacement". I tracked the item, and it was still stuck midway, and never updated. The product was sold out now, but I told him, the postal system is having many problems  this year, but I understand your frustration. I told him, "I'll refund you immediately, and if you eventually get the item, just keep it".

It was a simple item - under $10.00 He thanked me - I issued his full refund within minutes, and that was that. Today, over 2 weeks since I last dealt with him, he gives me a neutral feedback that said "Item lost, gave refund. Good communication".  I know it doesn't dent your rating percentage, but it just angers me when I was beyond fair. So, should I bother reporting this to eBay or just let it be and move on?

[pjcdn2005]

I would just move on. 

[coastaltechsolution]

eBay will do nothing but tell you it is the buyers opinion.

If USPS item was stuck somewhere did you file a package trace? 

Not much you can do now except hope buyer is honest and says he/she did receive package and pay again 

[wesk_36]

There is nothing to report to ebay.

I see the neutral as a positive of sorts, nothing stated would discourage me from doing business with you; the buyer actually complimented you on how you handled the lost package.

[hurryagain]

If it were me, I would move on BUT I would also put that "buyer" on my Blocked buyer's list.  I don't need that type of irritation in my life.  I cannot imagine leaving a seller neutral FB after the service that you gave him - I don't need that type of "customer" - Good Bye!

[fern*wood · Accepted solution]

Since feedbacks no longer count as defects---I'd definitely move on.  It speaks for itself and doesn't make you look bad at all.  It kinds of magnifies your good service in a positive way.   Plus, you may wake up one day to find it gone anyway since you are a top rated seller. 

[tronix]

Thanks for the feedback, everyone.  Will move on.... Oh well, things could have been worse like many unfair horror stories I read about.

[lightlily_arts]

Do you know if the package was delivered or is it still lost? If your tracking shows that shipped on time you are eligible to have the feedback removed.  This is what eBay's policy states when there are events outside of your control.  For whatever reason some people think it's nothing, but this is important to you.  So take advantage of it.  Contact eBay and ask to get it removed.

What if something happens that is outside of my control?

We will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.