Negative feedback

[nycabe]

A buyer without contacting me, gave me a negative feedback for not receiving his item. Days later, he informed me that he did receive it and he is very happy about the item. I tried to have his negative feedback removed, but ebay responded that my request is not eligable for removing this negative feedback.

What can I do to remove this erronious negative feedback?

[cat20sew]

I was saying IF the buyer opened a case. Meaning the seller was lucky his buyer didn’t open a case because it’s like opening a can of worms. 

[downunder-61]

OP, if you do come back to see the replies - politely ask your buyer if they would agree to changing the feedback - if they are now happy as they told you they should agree, advise them you will be sending a Feedback Revision Request and for them to keep an eye out for it and to follow the instructions to change the FB

Really not that hard

https://www.ebay.com/help/buying/leaving-feedback-sellers/viewing-changing-feedback-left-sellers?id=...

and no reason at all to report this buyer.

[catalogue.bay]

"receive it and he is very happy about the item" ---> "not eligable for removing this negative feedback"

EBAY = FARCE