eBay

nycabe · ‎05-07-2021

A buyer without contacting me, gave me a negative feedback for not receiving his item. Days later, he informed me that he did receive it and he is very happy about the item. I tried to have his negative feedback removed, but ebay responded that my request is not eligable for removing this negative feedback.

What can I do to remove this erronious negative feedback?

corvettestainless · ‎05-07-2021

You can ask the buyer to 'reverse' his feedback; there is a form or link on ebay you send to him.

cat20sew · ‎05-07-2021

You can’t do nothing once eBay refuses to remove the negative feedback. You have to wait a year then it will automatically go away from sight. You can give yourself more time by changing the amount of days to process your orders.

cat20sew · ‎05-07-2021

If your buyer had opened a case for not receiving their order on time eBay would have used your money to refunded the buyer. So when the order arrived later the buyer gets the free order and their money back.

cat20sew · ‎05-07-2021

Yes you are right, that is the sellers only hope if the buyer is nice enough to request a change of their negative feedback left for the seller.

sin-n-dex · ‎05-07-2021

@nycabe wrote:
A buyer without contacting me, gave me a negative feedback for not receiving his item. Days later, he informed me that he did receive it and he is very happy about the item. I tried to have his negative feedback removed, but ebay responded that my request is not eligable for removing this negative feedback.
What can I do to remove this erronious negative feedback?

Submit a Feedback Revision request and put in the reason that the neg was for item not received, but item was later received and buyer is happy.

If he's not a jerk, he'll revise it, but he can't do that until you send the revision request.

C.

sin-n-dex · ‎05-07-2021

@cat20sew wrote:
You can’t do nothing once eBay refuses to remove the negative feedback. You have to wait a year then it will automatically go away from sight. You can give yourself more time by changing the amount of days to process your orders.

Seller can request a feedback revision from the buyer (if the buyer is willing, he will change it).

As for handling time, that doesn't work, as soon as the origin scan happens the time limit is set for transit. Adding handling time only gives you extra days BEFORE you ship, but once you ship the expected time is set.

My last buyer commented it said he'd receive it on May 13 because of my handling time, but when I marked it shipped, it shortened to May 8 (and he actually got it today, so I hope he's happy about that).

C.

sin-n-dex · ‎05-07-2021

@cat20sew wrote:
If your buyer had opened a case for not receiving their order on time eBay would have used your money to refunded the buyer. So when the order arrived later the buyer gets the free order and their money back.

OP didn't say he had to refund, just that he wanted neg feedback removed.

C.

sin-n-dex · ‎05-07-2021

@cat20sew wrote:
Yes you are right, that is the sellers only hope if the buyer is nice enough to request a change of their negative feedback left for the seller.

A buyer who goes out of his way to thank the seller for the item and say "it arrived after all, I'm very happy with it" is not the personality to let the neg FB stay if given the chance to change it.

The OP has nothing to lose by making the revision request.

C.

jayjaspersgarage · ‎05-07-2021

At least we have 500 characters to calmly explain the facts and be sure to note how happy the buyer is twice.

iart · ‎05-07-2021

First try to get the buyer to remove it. If not, try ebay again. I think they pretty much deny the first time but we've had luck with asking them a second time. Be sure to tell them this is the buyer's request!

popblox · ‎05-07-2021

You can get the feedback removed - I do it all the time, as recent as yesterday. It’s imperative that first you report the buyer. Use the reasons ‘Buyer made a false claim’ and ‘Claimed an item hadn’t been delivered and it was’.

https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084

Only after you report the buyer, send a message to eBay for Business on Facebook briefly and politely explaining the issue. It’s important to note that you shipped the item on time and the transit delays were outside of your control.

https://www.facebook.com/eBayForBusiness/

cat20sew · ‎05-07-2021

When listing my items for sale I give myself the extra days to process orders. So when an item gets sold it shows about when to expect the order to arrive. I ship the order right away and the extra time given to arrive helps if there is a delay in the mail.

popblox · ‎05-07-2021

@cat20sew wrote:
When listing my items for sale I give myself the extra days to process orders. So when an item gets sold it shows about when to expect the order to arrive. I ship the order right away and the extra time given to arrive helps if there is a delay in the mail.

That TRS discount tho

cat20sew · ‎05-07-2021

Yes, the extra process time you give yourself just helps if you Can’t get the order ready for shipping in a day or two. It doesn’t help once you click on shipped.