Customer Service Support

[kkpilchers]

What other function does eBay Customer Support fulfill besides enabling scammers?

[thuylinh.ng78]

If you want to report scammers, just send email to spoof@ebay.com.

[downunder-61]

1. Giving irrelevant or misleading information

2. Agreeing to anything you say to get you off the phone/chat line

3. Having absolutely no idea on the workings or protocols of eBay

4. Costing eBay very little $$$ to provide 'customer service'

I could go on, but you get the picture.........

Ask your question here and you will receive concise replies from very experienced users.

[lamber9347]

By outsourcing their customer service to "agents" who are ill trained and unknowledgeable of the workings of this platform, it allows eBay to be able to say they have a customer service dept while not actually providing any customer service at all....

[catalogue.bay]

Basically, Ebay Customer Support exists for 2 reasons:

1) for them to receive their salaries

2) to ignore us, the sellers

[forward-motion]

I have found that the first 2 or three agents don't have a clue. You need to get transferred about three more times to a specialist! I agree, what are these people for? But if you are persistent, you eventually get to someone to answer the question. I know this is going to be about an hour of my day, and back spacing cuss words out.