Negative feedback in general

[yanard]

I just recieved my first negative feedback from a buyer after about 300 positive experiences. The item was listed as a working pull motherboard with processor. The buyer left me negative feedback the day it arrived saying it did not work. The buyer did not contact me to see if I could resolve the issue before tarnishing my reputation on Ebay. We all know things can and do go wrong especially with pc electronics but how can I help someone with their problem if they go straight to slamming my rep before asking for some sort of resolution. I think this policy is wrong and makes no sense. My hope is Ebay will reform this system because it doesn't work.

[dariudaudery_0]

Negative feedback hurts, but after a while you will stop caring about it 🙂

There is a type of scam, that buyer leaves negative feedback and lets seller to contact him to have feedback revised for partial refund. I can't say if that's what's happening, but item looks right for the scam. 

[dhbookds]

You have a no return policy.........how is the buyer supposed to know you will do anything about a problem?

[dariudaudery_0]

If you were to check his negative, buyer has 957 feedback so he probally knows how to work around returning something that does not work.

[house*of*paws]

Hi @yanard 

The buyer probably took your 'no return policy' seriously ... thinking you weren't interested in hearing about  problems.  [That is one of the disadvantages in having such a policy.]

Contact the buyer and see if you can work out a solution ... either a significant partial refund, a full return upon return (with you paying return shipping), or simply a full refund (if you feel the item isn't worth paying shipping).

DO NOT continue to blame the buyer for the feedback, as you've already done in your Reply ... and apologize profusely for the item no longer being in the condition it was when you shipped it.

AFTER you've made the buyer happy ... ask them if they're willing to revise the feedback.  If they are ... then send them a Feedback Revision Request:

https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=41...

You have 30 days from the time the neg was left to send the FRR ... so make sure the buyer is willing to use it before sending it.  Good luck!

[yanard]

I appreciate your response. I had contacted the buyer and offered to make it right but he doesn't seem interested. It seem as though in this case that he is running a slow burn scam. I do believe if ebay would require users to at least make an attempt to resolve an issue before allowing negative feedback everyone would have a better experience. IMHO

Thanks

Rick

[house*of*paws · Accepted solution]

@yanard 

eBay used to recommend contacting the seller whenever a buyer started leaving neutral/negative feedback ... but stopped doing it.

Since you have 'no returns' in your listing ... you might want to put something in your Description encouraging buyers to contact you when there's a problem.  Trust me, buyers are VERY afraid to contact a 'no-return seller' ... afraid they'll get their head bitten off or be accused of breaking the item themselves.

[yanard]

Hi 

In this case the ebay return policy would take effect. If an item is not as described it can be returned. I clearly stated it was a working pull and the buyer clearly said it was defective so he has the right under ebay policy to return it for a full refund. However this is not the point of my post. 

Rick

[fm2000]

In most cases, you are better off just allowing returns, because one way or another a buyer (honest or dishonest) can get their money back (seller allowed return and ship back, eBay finding in their favor and you are out the money AND item, or credit card chargeback where you lose the item, AND money AND pay a $20 "fee" on top of it.)

The one risk in that is people returning things because of incompatibility... or they fail to read the title and description and don't realize they bought the wrong thing, and then expect the seller to foot the bill for shipping both ways because of their mistake. But if an item isn't expensive to ship, it is usually just better to allow returns... and a dishonest buyer could just lie and get their money back anyway.

[house*of*paws]

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@yanard wrote:

In this case the ebay return policy would take effect. If an item is not as described it can be returned. I clearly stated it was a working pull and the buyer clearly said it was defective so he has the right under ebay policy to return it for a full refund.

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@yanard 

You are assuming that buyers all know that eBay's return policy supersedes the seller's.  Many do not!

I just saw an experienced buyer's post in the last hour where the buyer didn't know they were still able to get a refund from a no-return seller.  You can see the thread here:

https://community.ebay.com/t5/Ask-a-Mentor/Bad-Packaging-Results-in-Damage-During-Shipping/m-p/32335...

[yanard]

So you believe ignorance is an excuse?

[1tuna]

I happen to think its a good thing when a buyer does what they want.

too many sellers will string along a buyer and it just gets worse after a buyer contacts the seller

whats the point of making contact ..for  more grief

maybe if you had 30 day free returns it would be different

the way  I see  it.....you made  a statement about NO returns  and the buyer also made a statement

I would say its a draw........what could you have done differently.............give the buyer flak

[house*of*paws]

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@yanard wrote:

So you believe ignorance is an excuse?

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@yanard 

You keep twisting words and missing the point. 

I attempted to suggest a solution to removing the neg ... AND something to reduce the chance of this happening again.  You just want to argue.  You now get to argue alone.  Argue away ......  😐

[yanard]

Thanks for you input.

[yanard]

I did do this after I noticed the feedback.

Thank you