Negative Feedback.

[tcm_niko]

I normally do not buy from Sellers with less than a 100% feedback rating for good reason. But lately I have seen good Sellers receiving unfair Feedback's that the Buyer's are sending without even contacting them.

This has to stop. The Company needs to change the rules so that a disappointed Buyer HAS to contact the Seller first. Bad sellers that do not respond deserve negative reviews and that helps the rest of us.

Having purchased well over 500 items the few times there was a problem, I contacted the Seller and it was resolved.

[ten_o_nine]

That would be nice if buyers did that, but you can't make it a requirement.

[kibble-net]

The percentage is only one part of the bigger picture. I would trust a seller with 99% with 1 negative feedback who took the time to respond professionally over a 100% seller with pages upon pages of neutral feedback with no response at all.

[bonanza125]

Majority of the times sellers do want to resolve issues upon receiving a message or a case. Yes sellers do come across buyers who just leave negative feedback without working it out. Those types of buyers tend to have a history of doing that and there is no way a seller is able to know until feedback is left. When purchasing stuff I know I have a 30 day money back guarantee so if something does go wrong I have buyers protection regardless of feedback.  Yes I think there should be a requirement where buyer needs to contact the seller if there is a problem. Until Ebay makes the change this is just how it is.

[kensgiftshop]

Have you seen how many times buyers come here complaining about sellers that won't respond to messages.

And sometimes the ones that do reply call the buyers a scam, thief and they were going to report them to Ebay.

[stainlessenginecovers]

---

@tcm_niko wrote:

I normally do not buy from Sellers with less than a 100% feedback rating for good reason.

---

@tcm_niko that was NEVER 'for good reason'.

What it was, was just ridiculous (glad your changed your ways)

A seller with a 10 can be 100%, and a seller with 107,249 could be 99.8% and you'd choose the 10 seller??

[tcm_niko]

Do you really think after buying this many items that I do not know how to judge a seller? I'm afraid that you and eBay's miss the point.

[chapeau-noir]

---

@tcm_niko wrote:

Do you really think after buying this many items that I do not know how to judge a seller? I'm afraid that you and eBay's miss the point.

---

You're bring fooled by a mirage. 

[soh.maryl]

There can be various reasons why a buyer does not first reach out to a seller before opening a case.

One is that it's not required.  Another is that, once a buyer has reached out to a seller about an item that has not arrived, and the seller asks him to wait, and he waits too long to resolve the issue through the MBG, it turns him off from contacting the seller first.  

[pickapaper]

@tcm_niko wrote: "This has to stop. The Company needs to change the rules so that a disappointed Buyer HAS to contact the Seller first. Bad sellers that do not respond deserve negative reviews and that helps the rest of us."

If you think eBay (the company) needs to change their rules, why not contact eBay (the company) and tell them that they need to change their rules. 

No one can MAKE buyers contact the seller first, and no one can MAKE sellers respond to questions, nor should they be made to.