Selling

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Trading assistant in Akron, Ohio?

Trading ast

Is there a way to save listings?

Is there a way to save my listings for a longer time? If I don't want to use all my listings at once, like seasonal specific items, is there a way to save them without losing them over time? Thanks!

Why would buyer that is reselling my item ask me this?

I sold an amplifier to a guy who, after it was shipped, asked for a refund of the item, and if it was too late, it was not a problem, he would just resell it on eBay. So in the interim, he asks me if he could use my wording and pictures of the item f...

Price Guide For Trading Cards Disabled?

Has the Price Guide for trading cards been disabled or removed from the app? I noticed today in the Android app it is no longer showing the price guide banner at the top of searches for trading cards like it used to and I don't see any other way to a...

More Evidence Ebay Permits Fraud & Doesn't Care About Sellers

I sold a vintage piece of glass listed as used with a small rim of mineral deposit which was both described and photographed. The buyer received the item 2 days later and the same day left effusive + feedback how "thrilled" they were with the piece a...

Resolved! eBay permanently banned our selling during Covid despite of 100% positive feedback--what to do??

We have been on eBay for a long period of time, both buying and selling as a small business. Throughout the years, we have collected all positive feedback and retained our power seller status. During Covid, however, due to supply issues, our business...

How to set Default package details?

When listing an item under "package details" the default measurements used to be around 14-9-5 for me so when I list a first class item I would not have to waist any time changing the measurements. Now ebay has changed my default measurements to 25-1...

Promoted Listing Impressions 45-50% Drop

As of March 3rd we have noticed that our promoted listing impressions have dropped more than half. It has been a gradual decline over the course of March. We use the promoted listings automated. Nothing has really changed on our account. We list ever...

Is this a scam? - Ebay seller cancels my winning bid because it didn't sell for as much as he wanted

I won an auction from a seller for a on a PSA graded 10 pack of One Piece he had listed for 10 days. I ended up winning this auction for $103.00. In less than 2 minutes, he goes and cancels my winning bid with the reason that the pack was lost or dam...

Buyer Refund Agrees to Getting Sent a Replacement. How Do I Go About This Process?

A buyer who had bought something had claimed it's defective. After some messaging back and forth we have come to an agreement that I'll send him a new one. (As that is less a loss for me than having his bought item be returned with shipping costs an ...

Returned item but not through ebay

Buyer sent back a pair of shoes because she says they did not fit. The issue is that she sent them back on her own and did not go through ebay. What is the best way to refund her for the shoes only and no shipping as to not get any defects or issues ...

Buyer bought an item not in my active listings, I already sold it back in 2022

This was an odd one,I had an order come in last night, item# 265714748557I sold this back in 2022, and it was not in my active listings.Shown on the listing, "Start time: May 30, 2022 04:25:34 AM PDT".My sales records do not go back that far, to prov...

Item sold and shipped. Ebay is not allowing set up of Chase bank account for payment

My brother lives with my parents, but are having issues and I'm trying to help out. I don't have all of the details, but I need to find some resolution or help point me in the right direction My brother sold a used PS4 for $80.00 around 8/14/2023The ...

Buyer bought shoes in a wrong size and left a negative feedback

I’m selling shoes in multiple sizes in single listings. One of the listings is for shoes in sizes between EU44 and 50, thus the listing title read as “LAKE CX176 Cycling Shoes: Clarino Navy Wide-Width EU44-50 BRAND NEW”. The buyer I’m currently havin...

Buyer asked to cancel immediately after shipping - is this a scam?

Hi there, I sold a phone and a couple hours after shipping I got a message asking to cancel because they didn't read the description properly. My account is set up for no returns accepted, I am thinking of replying with a polite 'sorry can't do anyth...