I have sold two virtual instruments in the form of software CD's from a company called Spectrasonics.
Through them, the buyer and I had an agreement where we have gone through the process to transfer the licenses for the software to his name and account, in which it has been already been finalized. There is no way to reverse this process.
Now he is trying to return the product (which is just software cd's and instruction manuals for them). They are useless without the licenses attached to my name and account on the Spectrasonics website.
First, he clearly purchased software in the form of CD's from me. His excuse is that he cannot use cd's on his computer. I offered the buyer a partial refund of $15 for any inconveniences to purchase an external optical drive in order for him to use the cd's on his computer which he refused. He is insisting that I give him a partial refund of over $100 to purchase the latest version of the software as an upgrade on his account which will allow him to be able to download the software instead of using cd's.
No where on my listing says I am selling "Omnisphere 2," which is the most recent up-to-date software from Spectrasonics.
I need help in this situation because I CANNOT accept the return without getting my licenses back, which I've already said is impossible to reverse due to the software companies policy.
