@tulipsandteacups wrote:
I sold an item over a month ago, as my normal with handwritten thank you card, tracking, insurance, and a nice gift. I never assume I will get feedback, but do check status of tracking, and let my customers know, "your package is out for delivery today ~ if any issues, Kindly contact me via ebay, Respectfully & sorts.
Item was delivered a month ago, now in Paypal Resoloution lingering is Customer claming they did not authorize the purchase, Yet I check to make sure my customers are verified, and if names and addresses are the same before shipping. If everything is different I cancel, but I state this in my Description, well she checked out fine.
She wants $36 back from me, for non consent of her credit card, and wrongful use of her credit card, I have emails where I contacted in ebay, about her item. The item arrived in 3 days, a month ago. My question is how do you receive an item, and then a month later wake up and Report me to Paypal??
This is no way my fault, it shows delivered, if it's buyers remorse, why wait a month. She could have used her Bank if she is claiming she did not purchase the item, I want everyone to be happy, yet do not like my Reputation nor my Integrity or Intelligence Challenged. If you can help, thank you kindly in advance. Stay Safe & Healthy.
Should this case not get resolved by eBay to your satisfaction (and the buyer be reluctant to ship the item back - while wanting full refund) report this person to the FBI Domestic Fraud line (available online).
I think 99.9% of buyers are very nice, honest people, but in case this is a fraudulent INR case, do not hesitate to do this, because if nobody stops the 0.01% from robbing sellers blind, they will continue to commit fraud.
The above nonwhithstanding, is this buyer reluctant to communicate with you? Was he / she quarantined or hospitalized, for such a long time that communication was impossible?Have you tried to reach out to this buyer after the case opened? Some buyers may just be inexperienced and eBay literally seduces them to open cases. I am always suspicious when a buyer refuses to communicate with the seller and does not first seek some answers to question by contacting the seller. eBay needs to change this entire process and do not allow buyers to open these cases until they made at least one attempt to try to resolve the issue with the seller (with a min. of 5 business days of waiting time, as sellers could also be sick or hospitalized).
I also wonder, what happened to common decency? In earlier times, it was the most NATURAL thing for buyers to communicate with the seller if they experienced something out of order. And scammers do avoid any form of communication, even if there were multiple messages exchanged with the same seller, prior to their purchase. It is hard to tell what the real reason is, without knowing more about this buyer (did he / she do this in other cases, also, so is there a pattern of claiming he / she did not authorize a purchase? eBay should demand a copy of fraud report to their CC company from the buyer, and not just believe anything a person says (they do not believe us, sellers, without written / electronic evidence, so why do they believe whatever a buyer says?).
If the address is verified via PayPal, there could still be someone living in that household who stole the buyer's CC information and ordered something (a sitter or a family member).
Just my 2 cents. Interestingly, I have never seen a similar case on other online selling platforms. eBay offers the least amount of SELLER PROTECTION among all places I frequent.
Best of luck
PW🐿
