mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@treasure.case wrote:i try them all and i havnt got any ansver
What does that mean? You tried all avenues in which to contact Ebay and no one was able to help or no one gave you the answer you wanted?
There may be no way to get your account back sorry to say.
Today i got chat my support. And that said that my account is blocked because on 1 personalized order what customer ask to do. And I haven't get any massage from customer and he decide return it. But ok I don't accept return for personalized order but ok I accept in and haven't receive it yet. But Cusomer support think that is - The restriction is due to that your account has extremely high BBE rate, which means a significant number of eBay buyers have had extremely bad buying experience when transacting with you. And because of this 1 order that restrict my profile and it cant be reactivated. there is no bad feedback and what happened ? 15 years work go to trash.
In post # 2 I gave you a link to the Seller Performance policy where it will explain the BBE. It is highly likely that is your issue. Only Ebay can help you with that problem. No one here can do anything except give you the information provided in the policy.
I did give you the link in my post #2.
In addition to that, check your Seller Dashboard and your Service Metrics numbers. You will likely see you have had more INRs that you think.
@molouqman wrote:Hello, I wanted to ask because I’m experiencing an issue with my seller dashboard. It shows that I’m above standard, but most of my performance metrics are at 0%, including the transaction defect rate Since I’ve only been selling one digital video game key. However, I suspect I'm facing a similar issue with the OP. I'm from Indonesia but ship the code from Arizona where the letter is printed. eBay requires a tracking number, that's why I use an online printing service for mail delivery, and they deliver the mail and I that's how i get the tracking number. What are your thoughts on this? Since I have used these methods for 2-3 years and got no issues until today.
Your seller Dashboard should have 0's. You don't want to get Defects in any of the areas on the Dashboard. The goal it to keep them at 0. Defects = infractions. On the seller Dashboard, look at each area very closely. There is a down arrow on the right for some of the sections, click on that and read the info it shows carefully. This will help you to better understand the function of the Dashboard.
https://www.ebay.com/help/selling/selling/monitoring-improving-seller-performance?id=4785
Have you received an email from Ebay saying you are restricted? Did they tell you why? Post the body of the email here but black out any personal info.
I don't know what "letter" you are referring to. Do you mean the Shipping Label?
I see you are drop shipping. That is something you need to be extremely careful with. You want your handling time set to give you a day or two cushion in case your supplier is late shipping. As soon as they give you the tracking number, you should immediately upload it to the transaction on Ebay. Your supplier should be sending you an email notification that the item shipped and it should contain the tracking number in the email.
" eBay requires a tracking number, that's why I use an online printing service for mail delivery, and they deliver the mail and I that's how i get the tracking number."
I'm not sure I understand what you mean. Aren't you using a Drop Shipper? Aren't they creating the shipping label and shipping the item?
What was the issue that you ran into today??
@brightlightbookseller wrote:You're drop-shipping in essence, then, which is a risky model, since you don't have control over the process of printing and shipping that piece of paper yourself. You also are skirting very close to the line on the digital items policy, though you might be okay there since you're delivering a physical item, but you have little to no recourse if someone claims it's not as described, so that's worth considering (I see you don't have an active listing). I'd say you should look for a different business model most likely.
Why is that? They would just use the return address as their Supplier's address they use to accept returns.
I use to drop ship fragrances for years. I had a great supplier. I didn't take the returns just to then send it back to my supplier. I had my returns shipped directly to supplier. My supplier would inform me on whatever they assessment of the item was. I would think this seller could do the same type of process with their drop shipper.
My bad. I did not look at the one item sold that closely. Thank you for catching that very important piece of information.
