Need Help: Account Restricted for High Risk Selling

[treasure.case]

Hi eBay Community,

I recently received a message from eBay stating that my account has been restricted due to "high risk selling." Here is the content of the message I received:

*Dear treasure.case,
eBay regularly evaluates the accounts of eBay sellers. In relation to your account, we have noticed that your account performance and activities may cause a risk to the eBay community. To protect the eBay community, we have applied the following restrictions to your eBay account in accordance with the eBay user agreement and eBay policies:
(a) Your selling privileges are restricted. Consequently, you will neither be able to create new listings nor revise your existing listings on any eBay site; and
(b) Your payments have been placed on hold.

Restriction reason: High risk selling.

The safety of our community is a top priority for us. We appreciate your understanding in this matter.

Regards,
eBay*

I have been a seller on eBay for 15 years, and this account is 15 years old.

I'm unsure why my account has been flagged as high risk. I've always followed eBay's policies and maintained good performance metrics.

Has anyone else experienced a similar issue? What steps can I take to resolve this and get my account reinstated? Any advice or guidance would be greatly appreciated.

Thank you in advance for your help!

Best regards,
Janis

[mam98031]

" I’m using an online mail service to send them the file/image of the digital code."  There is no such thing.  I believe you are referring to emails.

It is highly likely this happened because you are breaking the rules on Ebay for what you are selling.

https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy...

The first statement in this policy is as follows:  Electronically delivered goods can only be listed by eBay approved sellers and must follow our policy.

[mam98031]

@molouqman 

Are you the same poster as @celestiallouqman 

[celestiallouqman]

Sorry for the confusion! I just created a new account and forgot to switch over. I’ve been using that online mail service to get tracking number for a couple of years, so they print the paper and deliver it with USPS.

I remember reading the policy you mentioned, and I noticed that there are exceptions for online gaming virtual items. That’s why I was a bit confused when I got restricted, especially since I see many sellers on eBay delivering through messages without any issues.

[mam98031]

If you have been restricted, clearly you aren't an exception to the rule.

[almnugroh-0]

Hi, am facing the same issue, have tried contacted  by IG Personal Message but still no feedback.. Are they giving a quick response normally?

One question, if account is restricted due to below standard, any chance to get the account back active? 

[mam98031]

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@almnugroh-0 wrote:

Hi, am facing the same issue, have tried contacted  by IG Personal Message but still no feedback.. Are they giving a quick response normally?

One question, if account is restricted due to below standard, any chance to get the account back active? 

---

Being "Below Standard" does not deactivate you account.  It lowers you in the search returns and you have a penalty fee of 5-6% you pay on top of the regular fees.  There are a few other things too, but you are not deactivated.

[brightlightbookseller]

As @mam98031 , you're not restricted by being "Below Standard", by eBay's nomenclature.  Your account may be restricted, but that's a separate issue.  If you post (preferably in a new thread) exactly what message you got from eBay stating you were restricted, we may be able to help, but many times those restrictions are permanent.

[christianenumis777]

Hi Mr Treasure

this happened to my account 3 days ago without any previous warning , is your problem has been solved or ur account still restricted?

waiting for your reply

[mam98031]

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@christianenumis777 wrote:

Hi Mr Treasure

this happened to my account 3 days ago without any previous warning , is your problem has been solved or ur account still restricted?

waiting for your reply

---

@christianenumis777 

There are different levels of action Ebay might take against a seller.  If you are restricted, you can still sell, just maybe less items or you can only post a certain amount.  To have your selling account status lowered is another thing.  And the worst is being not allowed to sell anything anymore.

You got an email from Ebay telling you why you are "restricted".  What that email says is important.  Would you please share the email with us making sure you black out any private information?  That would help us to help you if we can.

[christianenumis777]

Hi Mam

this what i received 

Dear christianenumis777,
eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that your account performance and activities may cause a risk to eBay community. To protect the eBay community, we have applied the following restrictions to your eBay account in accordance with the eBay user agreement and eBay policies:
(a) Your selling privileges are restricted. Consequently, you will neither be able to create new listings nor revise your existing listings on any eBay site; and (b) Your payments have been placed on hold.
Restriction reason: High risk selling.
The safety of our community is a top priority for us. We appreciate your understanding in this matter.
Regards,
eBay

[christianenumis777]

and what about my payouts that are on hold too?

[mam98031]

Did they also give you any instructions on what they need you to do?  Sometimes they will ask for shipping information / tracking on sold items and maybe some other stuff.  Then they tell you to contact them once you have uploaded that information to them.

Have you looked at your Seller Dashboard to see where you are having problems?

https://sellerstandards.ebay.com/dashboard?region=US

You need to research your stats as a seller to zero in on your problem so you know what needs attention.  Too many INR, INADs or something else.

https://export.ebay.com/en/regulations/ebay-policies/shipping-performance-policy-item-not-received-r...

[christianenumis777]

I'm an above standard seller with 100% positive feedback with no problems after sending many emails this is there last reply without specifying the exact cause and it looks an automatic reply:

Thank you for writing back to eBay Customer Service. We appreciate the time you have dedicated to appeal your account restriction.

I have carefully reviewed your previous requests and our answers regarding restriction and can see that you were provided with the correct information, our answer will remain unchanged.

As eBay is an internet-based business and its members are our customers, we have to carefully weigh the risks involved with allowing users on our site. From time to time, we find accounts which have a risk that no longer justifies a continuing relationship with eBay.

All actions were taken according to “eBay User Agreement” http://pages.ebay.com/help/policies/user-agreement.html

We appreciate the time you have dedicated in contacting us again, however, we have already shared all the details with you regarding the existing concern. Unfortunately, we will be unable to address it again. In case you have a different concern then we will be glad to assist you. We request your understanding in this matter.

I appreciate you taking the time to contact eBay Customer Service today to clarify this matter. Have a nice day!

Kind regards,

Abhijeet, M.

eBay Customer Service

[mam98031]

That says they contacted you before.  Did you get an earlier email from them?  What did it say?

[anmy409]

Hi,I have the same exact issue too ,I got this email suddenly. Is there anyone successfully appeal after 30 days 😮‍💨😮‍💨 My INR is perfect and don't have any issues and somemore I haven't sold anything in past five months and today I suddenly received the email and they removed all my listing.  This is just too sudden.

I got email as below: 

eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that your account performance and activities may cause a risk to eBay community. To protect the eBay community, we have applied the following restrictions to your eBay account in accordance with the eBay user agreement and eBay policies:

(a) Your selling privileges are restricted. Consequently, you will neither be able to create new listings nor revise your existing listings on any eBay site; and (b) Your payments have been placed on hold.

Restriction reason: High risk selling.

The safety of our community is a top priority for us. We appreciate your understanding in this matter.

Regards,

eBay

Then when I asked for a reason , CS replied with this :

We understand that your account has been restricted and you would like to appeal on the account restriction. We are here to assist you in resolving this issue.

Upon reviewing your account, we have determined that the restriction was due to concerns that your account's performance and activities may pose a risk to the eBay community.

During this period of restriction, your selling privileges are restricted, you will not be able to create new listings or revise existing ones on any eBay site, and your payments have been placed on hold.

However, you can appeal the current restriction after 30 days, provided that no new claims are opened within 1 month and there is no negative balance. Once the 30 days have passed, please contact us again to proceed with the appeal.

We are happy to review your account and proceed accordingly.

I hope your concern has been addressed.

Thank you for contacting to eBay Customer Service and we wish you have a great day

i insisted a reason and they replied again with message below:

We understand your concerns and the urgency of your situation. It can be frustrating to experience an account restriction, especially when you have maintained a positive track record with no negative reviews or open issues.

However, please note that the one-month waiting period after the restriction was placed is part of the criteria for appeals in such cases. This timeframe is in place to ensure a thorough review of your account and to maintain the security and integrity of the platform. While I acknowledge that you have not had any recent negative activity or open claims, these procedures are standard for all users undergoing similar account assessments.

However, please be assured that the change in your mobile device is not the reason your account was restricted. The restriction is part of standard procedures to ensure the security and integrity of the platform.

Appreciate your patience and understanding regarding this matter.

Thank you for contacting to eBay Customer Service and we wish you have a great day.