Need Help: Account Restricted for High Risk Selling

[treasure.case]

Hi eBay Community,

I recently received a message from eBay stating that my account has been restricted due to "high risk selling." Here is the content of the message I received:

*Dear treasure.case,
eBay regularly evaluates the accounts of eBay sellers. In relation to your account, we have noticed that your account performance and activities may cause a risk to the eBay community. To protect the eBay community, we have applied the following restrictions to your eBay account in accordance with the eBay user agreement and eBay policies:
(a) Your selling privileges are restricted. Consequently, you will neither be able to create new listings nor revise your existing listings on any eBay site; and
(b) Your payments have been placed on hold.

Restriction reason: High risk selling.

The safety of our community is a top priority for us. We appreciate your understanding in this matter.

Regards,
eBay*

I have been a seller on eBay for 15 years, and this account is 15 years old.

I'm unsure why my account has been flagged as high risk. I've always followed eBay's policies and maintained good performance metrics.

Has anyone else experienced a similar issue? What steps can I take to resolve this and get my account reinstated? Any advice or guidance would be greatly appreciated.

Thank you in advance for your help!

Best regards,
Janis

[mam98031]

It could be a combination of a few things.  Last summer Ebay changed it's Performance policy for international sellers.  If you got too many INRs filed against you, that can be the issue or part of the issue.

It appears you drop ship.  Some of your sold listings say they ship from Portland Oregon in the USA, at least one I saw the location of the item was Latvia USA.  

Are the items you are selling genuine Samsung, Apple, Google, etc. phone cases or are they knock offs.

https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-levels/

[mam98031 · Accepted solution]

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[ckimodog]

@treasure.case 

Looks like you are located in Latvia & you're drop shipping from the US, possibly 3rd party because I'm seeing the same pictures of the items you sold, listed on Amazon & the items are listed for a lot less. This is a huge policy violation. You also appear to have several late shipping complaints as well.  My suggestion would be to follow @mam98031 's advice and contact the links they provided for you.  See what you can find out if anything.  Usually drop shippers who practice retail arbitrage don't get a second chance.

Good luck all the same

[toysaver]

One issue might be using a brand name in the titles of off brand items.  

Goose Phone case for Apple iPhone 15 14 13 12 11 Xr SE Clear Rubber Slim | eBay

[aproudparent2010]

Dropshipping....

Using brand name in title for generic case....


Seems obvious to me

[treasure.case]

I dont us My name on Title

[treasure.case]

I dont use m business name in title

[treasure.case]

Its desgin not brand name. Like Goose design phone case

[treasure.case]

I dont use drop ship. I al located in latvia and i send packages to Us. Location us is because there I can set time what I can deliver to client. its always 9-10 days. And if location is US I can sen delivery time 10 days. But is I set Latvia. best delivery time I get is 30 days

[mam98031]

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@treasure.case wrote:

I dont use drop ship. I al located in latvia and i send packages to Us. Location us is because there I can set time what I can deliver to client. its always 9-10 days. And if location is US I can sen delivery time 10 days. But is I set Latvia. best delivery time I get is 30 days

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So you ship from Latvia??  Then why do some of your listings say you ship from Oregon in the USA?

Sellers are REQUIRED to put the location in the listings that is the locate the product will ship from.  No exceptions.

[johnrj1226]

Look at it  like this,  its called the Wyatt Earp effect.  See Dodge City was a wide open town once upon a time.  Then Wyatt Earp came to town and settled things down.  Then he went to Tombstone, Arizona and did it one more time.

[treasure.case]

I do it becasue i cant set shipping time what I can really give customer. my delivery time was 10 days and ebay give mest 30 days. Than I type location where my packages is going to US. Ok but how I can now reactive my account?

[mam98031]

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@treasure.case wrote:

I do it becasue i cant set shipping time what I can really give customer. my delivery time was 10 days and ebay give mest 30 days. Than I type location where my packages is going to US. Ok but how I can now reactive my account?

---

Only Ebay can reactivate your account.

In post 3 I gave you all your options to contacting Ebay.

[treasure.case]

i try them all and i havnt got any ansver