NEW TYPE SCAM

[signedphotosandmore]

Sold and shipped an item.  Tracking shows delivered yet customer CLAIMS he did not receive.  As he escalated the claim, e-bay gave him his money back!!!  I provided tracking information to e-bay, paypal, and customer to no avail.  Why waste my time when e-bay covers him anyway...  Another customer bids, never pays, gets closed down and then starts a new account, new name.  Have turned him in 4 different times but e-bay still allows him to continue.  Can anything be done about these dead beats???  As sellers - we all work hard to try to provide quality merchandise and great customer service and get slapped down with people like these!!

[Anonymous]

ebay just doesn't care about the sellers

this is feedback left from one buyer

1 Although item was never received seller gave me a full refund!!!!!

2 Batteries did not work but gave me a refund

3 Good sweater but just way to small

4 Cheap watch looks nothing like in picture and seller never replay back!!!!!

5 Item never came in and no tracking number but I got a refund

6 Item was lost in shipping not sellers fault got a full refund great service

7 Didn't fit but got a full refund great customer service

8 Took forever to come in but finally did

9 Not 2000lm more like 300lm but gave me a partial refund

10 Super fake but did give full refund

11 Item didn't work but did give full refundable

12 Item never received but did give full refundable

13 Item cam damaged and did not work but did give full refund

14 Was not as described but got a full refund

15 Never received item but got full refund

16 Never received item but got full refund

17 Item did not work and when it did only lasted about 10 to 15 minutes got refund

18 Never received item I don't think it was ever shipped out do to a price error

19 Never received item but I got a full refund fast

20 Watch had problems but got full refund

21 Light bulbs were defective so seller mad it right

22 Charger did not work but seller made it right

23 Didn't seal good with my vacuum sealer but got refund

24 One reel was broken but seller gave me refund

25 Got damaged in shipping but seller gave full refund

26 Item was defective received refund

27 Don't buy from here item was defective and seller stopped messaging back

28 Didn't fit but got full refund

29 Part came defective and broken but I got a full refund

30 Too many problems to list

31 Not original equipment

32 Ineffective

33 Sold me wrong size then expected me to pay return shipping. Enjoy the negative

34 Not perfect. Doable. Corners of phone exposed. Sloppy fit.

35 Fake delivery date. No instructions or wire diagram. Seller not helpful.

36 auction title deceiving. Says movie in title. But got a book instead

[gramophone-georg]

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@retrose1 wrote:

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@luckythewinner wrote:

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@signedphotosandmore wrote:

Tracking shows delivered yet customer CLAIMS he did not receive.  

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Seller protection from an INR requires a whole lot more that just "having tracking" that shows delivery.

• It must have been shipped within your handling time
• It must be have been shipped to the right address
• It must be the right type of tracking
• It must be provided to the buyer before he asks eBay to step in
• It must be provided to eBay in the proper way
• It must be provided to eBay in a timely manner
• It must include signature confirmation if over a certain value

You will need to ask eBay which of these criteria you did not meet. 

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You forgot that the tracking must be resubmitted to ebay through the dispute - and then the seller escalates the dispute to ebay and calls ebay to have them close it in your favor.

Even though ebay has the tracking number right in front of them because the seller used ebay to print the label, for some reason, ebay can't see it.  The reason appears to be that seller will lose a lot of stuff that way if they don't understand the dispute system - the result, happy scammers and ebay keeps the fees.

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Didn't Trinton or some other Blue on here keep insisting that if you bought shipping through ebay that you did NOT have to enter it again? I mean, for the love of Mike, the flippin' number is right with the item on the buyer's  purchase history page... and when it's delivered, eBay  shows it as delivered there! All this added stupidity shouldn't even be necessary.

[lookng2015]

They do seem to get a LOT of refunds.

[lookng2015]

Oh yeah, and we all shouted hm down too.

(then again he also said there was no need to tell sellers to ALWAYS check their PP account for payment before shipping)

[hafoster]

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@ersatz_sobriquet wrote:

Definitely call and call again and again and again and again until you get a customer service person with a brain. Don't give up until you get your money back.

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Please understand that any "money back" would come from eBay --

not back to you from the buyer.

[retrose1]

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@lookng2015 wrote:
They do seem to get a LOT of refunds.

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If you don't ask the right way, you won't get refunds.

[hafoster]

“When I joined eBay, there was no real clarity of accountability, and no one was clear about what they were doing,” he explained. “You would get into meetings with over 100 people and no one would know what they were responsible for.” Within three months after joining, Wenig revamped the eBay logo.

[chipper01work]

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@ersatz_sobriquet wrote:

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@gramophone-georg wrote:

The policies don't reflect that... policy states it's "NOT ALLOWED", but we all know how much policy means when it comes to the fleecing of sellers.

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Exactly. 

It's so easy to track these sellers. Ebay should block by paypal account, DOH! 

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You know what they say about good leaders don't you? They lead by example. This place has no leader. eBay does not follow their own policies so how can they reasonably expect their users to follow them?

[creoleorchid]

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@garmentvarmint2004 wrote:

SIGNED..

I am really  surprised  this happened to you.   One of the  few really good protections  that  Ebay offers  to  Sellers---is protection against  false INR claims.  If you  did have  Tracking that showed delivery---I do not know how  you lost this  Dispute.   This is  the  first time  I have  seen  a  Seller lose an INR---when  he did have  on-line Proof of  Delivery

Was  it that you  waited  too  long to  respond to  that complaint?

If so,  just learn  from  this mistake---so  that you  can continue  to   sell  here  successfully. 

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OP said that the buyer escalated and then got the refund. 

Which usually means the seller did not answer the claim with uploaded tracking.

[ersatz_sobriquet]

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@hafoster wrote:

“When I joined eBay, there was no real clarity of accountability, and no one was clear about what they were doing,” he explained. “You would get into meetings with over 100 people and no one would know what they were responsible for.” Within three months after joining, Wenig revamped the eBay logo.

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And that changed what exactly......? 

Does anybody else see the above paragraph last sentence as funny as I do? 

[hafoster]