NEW TYPE SCAM

[signedphotosandmore]

Sold and shipped an item.  Tracking shows delivered yet customer CLAIMS he did not receive.  As he escalated the claim, e-bay gave him his money back!!!  I provided tracking information to e-bay, paypal, and customer to no avail.  Why waste my time when e-bay covers him anyway...  Another customer bids, never pays, gets closed down and then starts a new account, new name.  Have turned him in 4 different times but e-bay still allows him to continue.  Can anything be done about these dead beats???  As sellers - we all work hard to try to provide quality merchandise and great customer service and get slapped down with people like these!!

[emerald40]

Hold on, to be clear.

Customer opened INR.

You provided tracking showing item delivered to address on paypal account.

And ebay refunded?

If that is correct - call back and get someone with a clue as high up as you have to go in the ebay food chain.

If these facts are correct it should have been a slam dunk for you.

Or were you slow to react and they closed it before you updated tracking and called them?

[gramophone-georg]

More details on the delivered item, please- namely:

1. Is the delivery confirmation viewable online?

2. was the item with shipping $750 or more?

As to the new account skirting your BBL, eBay can link a seller to a deadbeat who used the same library computer as you a decade ago and stiffed eBay on fees, banning YOU from selling, but they can't seem to link a buyer with the same name, address, phone number and ISP to himself when they circumvent the BBL "against policy". Go figure.

[emerald40]

but they can't seem to ling buyers with the same name, address, phone number and ISP to himself when they circumvent the BBL "against policy". Go figure.

_________________________________________________________________

The mods came out and said that as long as a buyer is not trying to cause harm to your account, they will not act if a buyer who is on your blocked list, tries to buy under a different account.

[creoleorchid]

In the first instance, it looks like the buyer escalated the case before you responded to it with the tracking number that showed it delivered. You may be able to appeal the decision but not the defect. 

The other thing, I feel your pain. 

Neither of these are new scams BTW. It’s been that way for quite some time.

[ersatz_sobriquet]

Definitely call and call again and again and again and again until you get a customer service person with a brain. Don't give up until you get your money back.

I have seen several threads about this recently-----looks like the newest way ebay is giving our stuff away FOR FREE! 

Great ebay. Run us off some more. You'll see my listings elsewhere if you want to go look. 

[ryanrobyn]

Things just getting harder for the seller all the time. Ebay continues to go downhill while it makes it look like it's going great to its stockholders by reporting its sales including the shipping amounts. Check out your total sales - every item has the shipping included. This is really a big scam.

[gramophone-georg]

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@emerald40 wrote:
but they can't seem to ling buyers with the same name, address, phone number and ISP to himself when they circumvent the BBL "against policy". Go figure.

_________________________________________________________________

The mods came out and said that as long as a buyer is not trying to cause harm to your account, they will not act if a buyer who is on your blocked list, tries to buy under a different account.

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The policies don't reflect that... policy states it's "NOT ALLOWED", but we all know how much policy means when it comes to the fleecing of sellers.

[luckythewinner]

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@signedphotosandmore wrote:

Tracking shows delivered yet customer CLAIMS he did not receive.  

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Seller protection from an INR requires a whole lot more that just "having tracking" that shows delivery.

• It must have been shipped within your handling time
• It must be have been shipped to the right address
• It must be the right type of tracking
• It must be provided to the buyer before he asks eBay to step in
• It must be provided to eBay in the proper way
• It must be provided to eBay in a timely manner
• It must include signature confirmation if over a certain value

You will need to ask eBay which of these criteria you did not meet. 

[ersatz_sobriquet]

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@gramophone-georg wrote:

The policies don't reflect that... policy states it's "NOT ALLOWED", but we all know how much policy means when it comes to the fleecing of sellers.

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Exactly. 

It's so easy to track these sellers. Ebay should block by paypal account, DOH! 

[jeweloftheheart]

Most Post Offices have GPS tracking showing exactly where the carrier delivered the item. I have had to fall back on that a couple of times. I spend the money to call their Postmaster to check GPS and with the carrier. Knock on wood, it has always been resolved. In my experience as well, as long as it shows it was delivered, eBay has stated, it is the responsibility of the buyer to contact their post office about the package. Not the fault of the seller. So, emerald40 is right, should have been a slam dunk for you.
Making a call to the post office for the buyer certainly reinforces your slam dunk.

[retrose1]

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@luckythewinner wrote:

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@signedphotosandmore wrote:

Tracking shows delivered yet customer CLAIMS he did not receive.  

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Seller protection from an INR requires a whole lot more that just "having tracking" that shows delivery.

• It must have been shipped within your handling time
• It must be have been shipped to the right address
• It must be the right type of tracking
• It must be provided to the buyer before he asks eBay to step in
• It must be provided to eBay in the proper way
• It must be provided to eBay in a timely manner
• It must include signature confirmation if over a certain value

You will need to ask eBay which of these criteria you did not meet. 

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You forgot that the tracking must be resubmitted to ebay through the dispute - and then the seller escalates the dispute to ebay and calls ebay to have them close it in your favor.

Even though ebay has the tracking number right in front of them because the seller used ebay to print the label, for some reason, ebay can't see it.  The reason appears to be that seller will lose a lot of stuff that way if they don't understand the dispute system - the result, happy scammers and ebay keeps the fees.

[garmentvarmint2004]

SIGNED..

I am really  surprised  this happened to you.   One of the  few really good protections  that  Ebay offers  to  Sellers---is protection against  false INR claims.  If you  did have  Tracking that showed delivery---I do not know how  you lost this  Dispute.   This is  the  first time  I have  seen  a  Seller lose an INR---when  he did have  on-line Proof of  Delivery

Was  it that you  waited  too  long to  respond to  that complaint?

If so,  just learn  from  this mistake---so  that you  can continue  to   sell  here  successfully. 

[gramophone-georg]

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@luckythewinner wrote:

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@signedphotosandmore wrote:

Tracking shows delivered yet customer CLAIMS he did not receive.  

---

Seller protection from an INR requires a whole lot more that just "having tracking" that shows delivery.

• It must have been shipped within your handling time
• It must be have been shipped to the right address
• It must be the right type of tracking
• It must be provided to the buyer before he asks eBay to step in
• It must be provided to eBay in the proper way
• It must be provided to eBay in a timely manner
• It must include signature confirmation if over a certain value

You will need to ask eBay which of these criteria you did not meet. 

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Ummmm... when did it get that complicated? Is that actual policy now? What is "in the proper way"? When did "within your handling time" become an issue? When did "viewable online tracking" become "the RIGHT KIND of tracking"?

Any ideas?

If they changed this unannounced in the night this isn't looking good for sellers. Protection against INR is the ONLY real "seller protection" there is on eBay... and now they're whittling away at it?

OP, did you buy your shipping through eBay?

[lookng2015]

Well for starters......

It does not need to have been shipping within your handling time
to address provided by PP - yes
'right type" as in online viewable - yes
Provided to buyer? Nope not necessary at all
entered into the resolution dispute - yes
before the buyer escalates - yes
sig conf if over $750 yes.

So the "right way" stuff is as usual, nothing new there.

Not sure why lucky thinks it has to be provided to the buyer per se