My first Negative feedback.

[laniswif_1]

I though I have to share this embarrassing experience today.I truly didn't pay attention! Its consider my fault and totally didn't blame my buyer for giving me a negative feedback.I am selling a Steve Madden sunglasses but the scenario is the case is Steve madden but the sunglasses its not its a different brand.Even my buyer didn't notice until she got it.But being human we made mistakes and being person I messages my buyer and apologize also told her that I work with my buyer to get the best experience they deserve.Lesson learn to always check the item before we posted.Hope this input can help to someone.Have a good evening.LS

[gwzcomps]

Its always the low value items that get you 😐 Double and triple checking accuracy is a lot of work. No matter how hard a person tries there is always that one time something slips by.

[hurryagain]

Awww!

Sorry you had your first neg. I know it stings even if you admit it's your fault.  It sounds like an honest mistake.  Did you refund your buyer?  If you did, I really wish that she didn't give you a neg even though it is within her right to do so.  I have had a few similar things happen to me and the sellers were very prompt in resolving the issue and I never gave them bad FB because of their communication and quick resolve.

I hope your weekend is good and next week even better for you.

[epowerbargains]

Don't be too hard on yourself. We are all human and mistakes are simply inevitable. You do your best and sometimes something just innocently happens you never intended. It is all in how you respond and learn from the experience that will determine your future success. 

The fact that you took full responsibility and accept that you made the error speaks to your sense of responsibility and integrity. 

You might want to consider offering your buyer the opportunity to revise the feedback based on your apology and sincere acceptance of the error. eBay offers the feedback revision option for situations where a buyer can revise the feedback based on the sellers efforts to make everything right. 

That first neg does hurt. I'll share mine to hopefully make you smile.  I paid .24 each for a lot of kids scissors.  I listed them for $2.95 and $1.99 for shipping - it was sold as colors vary - no buyer color selection in BOLD in several places. I got a neg because the buyers child,  " was devastated that he received a red pair of scissors". Well, I don't want to devastate a kid so I asked what color the child wanted...."blue"  the buyer responded so I refunded in full and sent a blue pair at no cost. I then requested feedback revision and got a rant about what a horrible person I was to disappoint a kid ....on and on..... it was bad.  And get this the buyer was another EBAY SELLER !!! I wore that negative proudly for a year. You just cannot make some people happy!  

Fortunately, most sellers and buyers are honest people who are also fair and appreciate it when mistakes are admitted and resolved professionally. 

As someone else pointed out - it seems that the cheap stuff sometimes causes the biggest headaches. 

Hang in there and don't let this get you down. 

[mam98031]

We all make mistakes.  It is important to do as you did and take ownership for it.

If it had of been my transaction, I would have told the buyer I would refund them in full and allow them to keep the item.  That may have made the buyer happy enough to where they wouldn't feel the need to leave the negative FB.  It is a low $$ value, so it isn't like you would be losing a whole bunch of money and it is good customer service.

[laniswif_1]

Very true and I wish customers communicate with us first before putting neg comments to find out.But it is what it is...Kudos to all sellers and buyers.

[laniswif_1]

She don't want to returned the item instead she offer to refund her half which is I did. And still gave her a great comments because I like to my buyers to experience the excellent and satisfaction service. Thanks and hope you have a great weekend.LS

[mam98031 · Accepted solution]

---

@laniswif_1 wrote:
Very true and I wish customers communicate with us first before putting neg comments to find out.But it is what it is...Kudos to all sellers and buyers.

---

While I think you will get most seller to agree this would be wonderful, as we can see it all to often doesn't happen.

If I were in your shoes.  I would email the buyer with a simple message.

I'm very sorry for the issue and that you are unhappy with your purchase.  It is my fault and I take full ownership for my mistake.  After I send you this email I will be issuing you a full refund.  Please accept my sincere apologies for my error and I appreciate your understanding.  I do hope you find the glasses useful for your needs.

Respectfully, XXX

That email is designed for a positive impact on your buyer.  You did make a mistake and you do need to own it.  But the buyer needs to know that.   If you want a chance of getting the FB removed or changed, you need to do this.

If you hear back from your buyer [after you have issued the refund] and they are thanking you for your consideration you can at that time NOT BEFORE, ask them if they would be willing to revise the FB they left.  If they say no, you have no recourse.  But if they say yes, then let them know you will send them a FB revision for to make the process really easy for them.  Let them know to watch for an email from Ebay which will provide them a direct link to revising the FB.  Then thank them for their consideration and apologize for the problem once again.

If they don't write back.  After a couple days have passed after you issued the refund, then write them a polite note and ask them if they would consider revising the FB.  Do not issue the revision form until they agree they are willing to do this.  You have a limited number of these to use each year.  And once you issue them, they have a short shelf life before they are closed.  On top of that, once you issue one on a transaction, you can't issue a second one even if the buyer asks you to.

[laniswif_1]

She actually offer that she will revise the feedback and that's up to her if she will do it.I just did my part to make things right.But you're experience is very helpful story and you are great seller kudos to you.Thanks for sharing and Have a great weekend.LS

[laniswif_1]

She did offer me to refund half which is i did! and she keep the item.I also gave her a good feedback.thanks for the suggestion.Hope you have a great weekend.LS

[mam98031]

---

@laniswif_1 wrote:
She actually offer that she will revise the feedback and that's up to her if she will do it.I just did my part to make things right.But you're experience is very helpful story and you are great seller kudos to you.Thanks for sharing and Have a great weekend.LS

---

No, you need to send her a revision form, that is up to you to provide.  See the link below.

Make sure you send her an email to let her know about the email she will get from Ebay to enable her to easily revise the FB.  My earlier post explains why this is important.

https://feedback.ebay.com/ws/eBayISAPI.dll?ReviseFeedbackMessage&msg=1

[laniswif_1]

OH! I didn't know this thank you appreciated for telling me! very helpful I learned something new today.I appreciated you. LS

[laniswif_1]

Thank you for taking your time for writing all this and letting me know! this is very helpful explanation specially to all newbies.You are one awesome citizen I appreciated you.Hope you have a wonderful evening.LS

[mam98031]

---

@laniswif_1 wrote:
Thank you for taking your time for writing all this and letting me know! this is very helpful explanation specially to all newbies.You are one awesome citizen I appreciated you.Hope you have a wonderful evening.LS

---

I'm very glad I could help.  I hope everything turns out well for you.