Multiple listings are not showing up in search or my store

[techstork]

I currently have 4 items which are not showing up either in the eBay search or in my store. I have ended these items and relisted with the same exact result. When relisting them they showed up for roughly 2 minutes and then disappeared again. In my store 37 items should show up however only 33 are shown. 

Items:

• https://www.ebay.com/itm/292922928831
• https://www.ebay.com/itm/292922927967
• https://www.ebay.com/itm/292922927168
• https://www.ebay.com/itm/292922927015

My Store:

• https://www.ebay.com/sch/techstork/m.html

[helloandgoodmorning]

@techstork- it can take up to 24 hrs for listings to index. If you don't see them in your store within 24 hrs then come back to let us know.

[techstork]

Two more items have disappeared and these have been listed for multiple days. I'm now down from 33 to 31 (Should be 37) and am almost certain I'm experiencing a bug:

• https://www.ebay.com/itm/292921323709
• https://www.ebay.com/itm/292921326619

[pauyo_43]

I can see you are sitting at 31. When did you list those others?

[helloandgoodmorning]

I only see 31 listings and the ones you linked are not showing up. I checked using 2 different browsers.

[pauyo_43]

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@techstork wrote:

Two more items have disappeared and these have been listed for multiple days. I'm now down from 33 to 31 (Should be 37) and am almost certain I'm experiencing a bug:

• https://www.ebay.com/itm/292921323709
• https://www.ebay.com/itm/292921326619

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One of those is showing up in your sold listings?  Did it sell? Or was it taken down by Ebay?

[helloandgoodmorning]

@pauyo_43- that listing is multi quantity. It appears in sold because some units have sold, but it should also appear in active because one unit is still available.

[dhbookds]

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@techstork wrote:

Two more items have disappeared and these have been listed for multiple days. I'm now down from 33 to 31 (Should be 37) and am almost certain I'm experiencing a bug:

• https://www.ebay.com/itm/292921323709
• https://www.ebay.com/itm/292921326619

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On those..........you just revised them........so they have to go thru the checking procedure again.........

Not sure on the others........but one thing, you don't have a store, on this id at least..........

[pauyo_43]

That is very strange. You can see them show up then they disappear?  I'd be reporting that to the technical department.

[techstork]

I appreciate the feedback everyone. I wanted to make sure it wasn't something only on my end. As @helloandgoodmorning said the "sold" item is multi-quantity. These two new items were listed two days ago and were showing up both in search and my ID page until this morning.

I've found some old posts about similar issues, but in those cases they seemed to be wide spread issues with many users and not an isolated issue like this one.  What's the best way to contact technical support?

[helloandgoodmorning]

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@techstork wrote:

These two new items were listed two days ago and were showing up both in search and my ID page until this morning.

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Until around 7:10am PST or so? @dhbookds gave you the reason - it's because you revised the listings so they are re-indexing.

The others from your first post were listed today so they haven't indexed yet.

[pauyo_43]

There is a board you can post to on here.

https://community.ebay.com/t5/Technical-Issues/bd-p/technicalissues-db

[pauyo_43]

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@helloandgoodmorning wrote:

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@techstork wrote:

These two new items were listed two days ago and were showing up both in search and my ID page until this morning.

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Until around 7:10am PST or so? @dhbookds gave you the reason - it's because you revised the listings so they are re-indexing.

The others from your first post were listed today so they haven't indexed yet.

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But Techstork said he could see the new listings then they disappeared. That doesn't happen.

[techstork]

@pauyo_43 Correct! Additionally they were listed for about two days before I ended them and relisted in an attempt to fix the problem. When I relisted them they indexed immediately and then disappeared shortly after.

I'll post in the technical section. Thanks guys!