11-15-2017 12:01 PM
Last October (2016) I sold a Xmas Village item to a buyer who didn't read the description, thought he was getting a full-sized item, and instead of returning it, gave me a totally undeserved neutral feedback. It timed out and was removed at the end of October. Yesterday I get another neutral that reads "cute (item). Thank you". I have to live with it for another year. I know it doesn't mean anything, I know people who care about feedback will read it for what it is. I'm still annoyed!
Thanks! I am now a tiny bit less irritated!
11-15-2017 12:04 PM
Congrats on doing so great with so few problems that your biggest irritation is a neutral feedback.
Many of us are not so lucky.
11-15-2017 12:17 PM
What I sell is not subject to fit, like clothing, not subject to major scams like electronics. My problems are few and far between. Yes, I am lucky in that regard, but it is also because of the type of items I sell.
11-15-2017 12:17 PM
Maybe I am just dense, but I don't get why a FB that says, "Cute. Thank you." would be a problem.
Is there some hidden meaning in those words?
11-15-2017 12:26 PM - edited 11-15-2017 12:26 PM
@soh.maryl wrote:Maybe I am just dense, but I don't get why a FB that says, "Cute. Thank you." would be a problem.
Is there some hidden meaning in those words?
Because those words came with the "neutral" designation rather than a positive.
11-15-2017 12:33 PM
To some of us, 'cute' isn't a compliment!
11-15-2017 12:36 PM
I get it. I would be annoyed too.
Forget about them, that is, once they're on your 'best buddy' list. 🙂
Congrats on the sale, you still have THEIR MONEY.
You win!
11-15-2017 12:42 PM
Oh, believe me, she is on that list!
And cute is not my favorite word either, but I do sell things that are "cute" collectibles. In my store in southern New England, I hear them described as "cunnin" every day. My grandmother, who was from central New Hampshire, used that word a lot.
11-15-2017 12:56 PM
I had a buyer not read the listing and purchase a porcelain miniature house and apparently expected a full size. Left a negative comment. I sent them a polite note stating that if they were unhappy in any way they could request a refund and I'd happily refund their money and pay for return shipping. No response, followed up a week later, no response. No accounting for some people.
11-15-2017 01:15 PM
@dtexley3 wrote:I had a buyer not read the listing and purchase a porcelain miniature house and apparently expected a full size. Left a negative comment. I sent them a polite note stating that if they were unhappy in any way they could request a refund and I'd happily refund their money and pay for return shipping. No response, followed up a week later, no response. No accounting for some people.
Did your listing offer measurements or anything to show the scale?
11-15-2017 01:46 PM
@myboardid wrote:Oh, believe me, she is on that list!
And cute is not my favorite word either, but I do sell things that are "cute" collectibles. In my store in southern New England, I hear them described as "cunnin" every day. My grandmother, who was from central New Hampshire, used that word a lot.
Awww, isn't that wicked cunnin'!
11-15-2017 01:48 PM
@fern*wood wrote:
@dtexley3 wrote:I had a buyer not read the listing and purchase a porcelain miniature house and apparently expected a full size. Left a negative comment. I sent them a polite note stating that if they were unhappy in any way they could request a refund and I'd happily refund their money and pay for return shipping. No response, followed up a week later, no response. No accounting for some people.
Did your listing offer measurements or anything to show the scale?
nope
11-15-2017 02:05 PM
@muttlymob wrote:
@myboardid wrote:Oh, believe me, she is on that list!
And cute is not my favorite word either, but I do sell things that are "cute" collectibles. In my store in southern New England, I hear them described as "cunnin" every day. My grandmother, who was from central New Hampshire, used that word a lot.
Awww, isn't that wicked cunnin'!
That's it! But sometimes there is another word in the middle - starts with pi and ends with ah!
And the item that my last year's buyer was upset with did have measurements in the description.
11-15-2017 02:10 PM
haha, I forgot that pi word.
Yes, the comment about measurements was the other poster who got a neg.
11-15-2017 02:13 PM
@soh.maryl wrote:Maybe I am just dense, but I don't get why a FB that says, "Cute. Thank you." would be a problem.
Is there some hidden meaning in those words?
Mary:
It's because it is a neutral. Neutrals are viewed as negatives.