MISUSED return request

[cope.small.engine]

Hello ebay community, 

I sold a FarmerTec MS660 chainsaw to a member that won it in an Auction format. He paid 510.00 for it plus 61.22 for shipping. Total of $571.22. When He received the saw he messaged me and told me that the saw was "counterfiet" and unless I send him a STIHL chainsaw he would "get the law involved" ....lol. I didnt advertise such saw, never not one time. Infact, the very first word of my listing description said FARMERTEC......MS660 chainsaw. Item specifics under "brand" said FARMERTEC. First sentance of my Description said it was a FARMERTEC MS660. 

He opened a false return request claiming "counterfiet"    In order for something to be claimed counterfiet I would have to pass it off as one thing when its another. When clearly I did not. Ebay put the return request on hold for the buyer to provide picture proof as to his claim. Well you guessd it, no pictures, not even a response. Ebay granted the return a day early. So he sent the saw back. When I reseived the saw back, he used the saw. I even provied proof in the form  of pictures. Where he left bar oil and fuel in the tank when he used it. They gave him his money back.

This transaction cost me the $571.22 owed to ebay, plus the $51.00 ebay fee, plus $6.12 for the ebay shipping fee, plus the $37.07 for the return shipping cost, plus the $36.36 for the initial shipping cost. Now ebay forced the fees through my bank and made it go negative so another $30.00 fee. 

So this transaction cost $731.55, that of wich $160.55 actually came out of my pocket.  When ebay should have never granted the return in the first place. I have ebay recorded telling me that "it shouldnt have been done, but there is nothing that we can do about now the return has been started" They even told me that it was buyers remorse, I have a MANAGER telling me that, After the fact OF COURSE.

What can I do, I am a single Father that was disabled 15 months ago with permanent nerve damage down both my legs. Having a spinal fusion surgery Aug. 30, 2018. Building these saws is my ONLY income. So having this wrongfully granted return really hurt me.

Please help with suggestions

Thanks Wayne

[hillbillymedia]

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@cope.small.engine wrote:
First off, the reviews are about other saws. 2nd, please let us all know about the "KW manipulation" 3rd show us the false part number......PLEASE........Waiting

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I realize you did not insert those reviews into your listing. Ebay inserted them and I believe the reason they did is because you are using Stihl and their model number in your title.

[couldabeenworse]

Ive been selling since 2001

Then you obviously know that having "ms660" and "stihl" in the title will attract buyers looking for a popular Stihl ms660. 

Not enough room in the title. I tried

There would have been plenty of room in the title if you got rid of "stihl clutch bell".  Is that really a big selling feature for these saws?  Are there buyers thinking "I'm looking for a Chinese clone chainsaw, but I'm holding out for one with a Stihl clutch bell."?  Or are you just putting Stihl in the title to attract buyers who don't actually want what you're selling?

FWIW, your revision of the current listing is only a slight improvement.  I don't think it would prevent future Not As Described returns.

Good luck....

[williamh_24076]

// His reason for return constituted him NOT to run and use the saw. I dont know ANYONE that will friviously spend 600 bucks without reading what they are buying!!!!

You are way underestimating stupid people.

To late now, but the next time a buyer ships back a saw, before opening the package, see if you can smell any gasoline.

Smell gas, take the package back to the shipper.  Explosive, hazardous material. 

Postal inspector, federal crime....