Lost package

[cook-emm]

Hello

I sold an item on Ebay. It was never delivered and has been lost at the depot. The buyer recieved confirmation that Yodel could not find the parcel. They put in a claim through Ebay and have been refunded. I have proof of postage (picture of the receipt with tracking number). Will I be able to reclaim the money for the lost item from Yodel or Ebay? When I contacted Yodel they said they had to get the complain through Ebay. Ebay said "I highly suggest you to contact the courier and file a "Lost Claim" with them as they will investigate where they have delivered the item."

[reallynicestamps]

Your contract for shipping was with Yodel.

Yodel lost the shipment

Your claim is with Yodel.

You could also make a chargeback from  the credit card you used to pay for shipping.

[stuff4divas]

@cook-emm   when u say 'lost money' to what do u refer to? the cost of postage only?

[bennotbill]

Yodel is one of those couriers where claims can get a bit convoluted when postage has been purchased through ebay.

I believe this problem has come up many times. A quick search on the UK forum should come up with the answers you are looking for.

[reallynicestamps]

Oh. I thought I just didn't recognize an American company.

And it's a British company I didn't recognize.

Advice still stands.