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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Would you block this guy?

This buyer has over 3k feedback as a buyer, not a seller. He messaged me "how much for both colors?" I don't negotiate prices so I was just about to multiply it by two and reply. Until I saw his feedbacks left for sellers. Here is his first page. Non...

This will be what breaks the camel's back???

A buyer makes a purchase on Aug. 15. I have 2 days shipping. It has to be shipped by the end of today. The buyer files for a return. What?????????? How is that even possible when the shipping due date hasn't even gone by & it hasn't even been mailed?...

Resolved! What am I missing? Buyer canceled.

I sold an item a couple of days ago. Item sold: Sun, Aug 18, 10:32 AM (eastern time)Buyer requested to cancel: Sun, Aug 18, 10:33 AMI accepted the cancellation: Sun, Aug 18, 10:57 AM So all was done in 25 minutes. In checking the "see more details," ...

ebay never protect sellers

some people are very smart, they read and understand all types of cases . So when they want to steal something from sellers , especially from international sellers, Fraudent buyers choose a reason that the seller not allowed to answer or explain . Se...

For all you NEW (mostly) sellers (although it seems even some veterans)

THERE IS NO SUCH THING AS “NO RETURNS”. PERIOD. I don’t care what you say in your listings. If a buyer wants to return something eBay will side with the buyer. If you think you can defeat the return by refusing to issue a return label eBay will, agai...

Ebay facilitates fraud against seller and still charges seller after losing $800. How is this legal?

I recently sold a laptop for $800 on Ebay. The buyer returned it using a fraudulent excuse. I was very uncomfortable with this so I told Ebay that I think this is fraud. They ignored me. The buyer sent the item back to me and I was given a tracking n...

Being charged insertion fee on some Relisted items and not others

I have finally run out of listings where I can post for free. I have many items which have Relisted since I ran out of free insertions that I was not charged for but I was charged for some of these Relists which is very confusing. How do I know when ...

Customer service phone number

What’s customer service phone number

NEW!!! Dynamic AD RATE strategy for Promoted Listings

Nope, nothing new here, just the changing of some terminology as we redefine the meaning of some words. I don't think eBay understands that one minor change can cause confusion and panic throughout millions of users. At this point, they need a daily ...

Meta Pitching Instagram at eBay Open?

Interesting addition to the eBay Open agenda: https://events.ringcentral.com/events/ebay-open-2024/registration I have to say that's the first I can recall eBay inviting a direct competitor (Facebook Marketplace and Instagram Shopping) to present at ...

Lack of BBL messaging strikes again

@wastingtime101 I know you like these stories and I forget who you always tag about these, is it devon@ebay ? So I mentioned recently that I put my listings on a significant discounted sale (almost at my cost) for about a day to get a surge of sales ...

Resolved! feedback

Hello everybody,I need help. A buyer gave me negative feedback because he said he didn't receive the item. I checked the tracking number and confirmed that he had already received the item more than 15 days ago. So I contacted the buyer and he said t...

How Can I Improve the Services I Offer on eBay to Attract More Buyers?

What are some tips for optimizing the services I offer on eBay to attract more buyers? I'm looking for strategies to improve visibility and customer satisfaction. Any advice or best practices would be greatly appreciated!

Resolved! Problem with the value of the offer I sent to the buyer

Hello, I have an inquiry. I sent an offer to a buyer worth $43, but I was surprised that the buyer paid $27. This is the first time this has happened to me. I checked the messages and payment details, etc., and everything is fine, but I do not know h...

After 8 years, I’m trying this again.

I just spent 2 weeks taking photos and getting drafts ready to go. I just hit the “go” on all of them. If anyone has any criticisms about what I could do better, I am certainly open to suggestions. I still have a ton more items to list but after gett...