Local Pickup customer now wants the item shipped

[oldoswego]

I recently sold a big, slightly fragile item as a Local Pickup item but now the buyer wants me to ship it. How do I, after the fact, switch the sale to include shipping and keep it within eBay so I don't go afoul of the rules and can get my shipping discounts? My only thought is to refund the buyer's money, relist the item as a shipped item and hope he comes back to purchase it. Is there an easier way?

[kensgiftshop · Accepted solution]

Cancel the order as a problem with buyers address, refund and relist with shipping.

[tdl_collectibles]

Yep, what you initially thought and that Kensgiftshop confirmed, is the only way to go.   You should keep him in the loop with the new item number to look out for it. If he really wants it, he'll buy again.

eBay has no built in mechanism to "re-invoice" after something changes on the buyers end.

[sextons-sweet-deals]

I would do what kens gift shop stated. 

cancel, refund, relist, enter the dims and weight. Might have to entertain a handling fee for a new box if you don't have one on hand, safe packing material and labels cost or at least mark the box in red marker (fragile / handle with care. 

[oldoswego]

Thanks to everyone for your guidance. I'll do that!

[bennotbill]

If it is big and fragile I would stick with local pick up.