Listing telling customer that I don’t ship to canada

[madeandfoundmarket]

I have international shipping, on my side the listing says it’s available (vintage green puffer jacket) but the customer says it’s telling her that I don’t ship to Canada. 
anyone know how I can fix this?

[slippinjimmy]

@madeandfoundmarket 

For buyer to be able to purchase you must state a shipping charge to their country.

Although you are not blocking Canada (or maybe no other countries as well) buyer are given this message:

Revise the listing to include shipping to Canada and your buyer will be able to purchase.

[ittybitnot]

I have international shipping

@madeandfoundmarket 

Is this the jacket that shows $90+ dollars Ground Advantage shipping? You have not selected a shipping option for shipping internationally.  You are not enrolled in the eBay International Shipping program either (EIS). Perhaps you can revise the listing and add a shipping option or add EIS.  You will have to provide weight and size of your package for calculated shipping if you have not already. 

[madeandfoundmarket]

In the sellers hub it says that I’m enrolled in EIS. When I open the shipping info on the listing it lists out a bunch of countries that I ship to and it includes Canada. 
I’ve shipped to Australia and didn’t have to specify shipping for each country. I just had to ship it to the shipping hub and eBay took care of the rest. 
maybe I need to remove the listing and relist it. Idk

[slippinjimmy]

@madeandfoundmarket 

EIS is showing now on all 12 of your listings. It was not showing on any of them when I looked before.

[madeandfoundmarket]

Thanks for checking for me. I changed the US shipping to ground advantage on the one listing. I’m not sure how that fixed it but I wont complain about it. lol 😆