Listed "Local Pickup" item and not to use Paypal but buyer did anyway

[atikovi]

Sold this https://www.ebay.com/itm/153089169240?ul_noapp=true and as suggested here, put terms in the listing stating, "Paypal is among my accepted payment options except for local pickup." This morning he paid with Paypal. Yesterday we messaged a few times and I mentioned to him to pay on pickup and he is coming today to get it. What's the best way to handle this? 

[couldabeenworse]

FWIW, the best suggestion I've seen for requiring cash on local pickup within eBay rules came from trinton.  He said sellers could list with Best Offer, then include wording that "special consideration will be given to CASH offers".  

[7198dave]

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@couldabeenworse wrote:

eBay still requires sellers to offer an electronic payment for local pickup, and to accept that payment if the buyer pays that way.

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this rule just blows me away, but not really surprised since it's ebay with such a stupid rule. It should say in the rule, all buyers must have at least one way to scam the seller.

[missjen831]

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@emerald40 wrote:

You did not setup the listing correctly.

When listing the item, select the "Pay on pickup" checkbox in the payments section, select "No shipping. Local pickup only" in the shipping section and place this text - "Contact me for payment methods to pay on pickup." - in the item description.

You will still need to select PayPal or one of the other payment methods... eBay requires you to select at least one of the approved payment methods.

http://pages.ebay.com/help/policies/accepted-payments-policy.html

Add Tags...

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The OP set up the listing correctly. You can’t block PayPal on local pickups, eBay changed it a few years ago. 

He also shouldn’t LIE and cancel the order. The buyer paid using an approved method and eBay requires the seller to take PayPal. Cancelling and lying about the reason won’t avoid the OP getting a defect and it won’t block him from getting negged. What he should do is contact the buyer and ask if he is willing to pay cash upon pickup and go from there.

[missjen831]

You did not setup the listing correctly.

When listing the item, select the "Pay on pickup" checkbox in the payments section, select "No shipping. Local pickup only" in the shipping section and place this text - "Contact me for payment methods to pay on pickup." - in the item description.

You will still need to select PayPal or one of the other payment methods... eBay requires you to select at least one of the approved payment methods.

http://pages.ebay.com/help/policies/accepted-payments-policy.html

[couldabeenworse]

this rule just blows me away, but not really surprised since it's ebay with such a stupid rule.

eBay is just protecting the 99.9% of listings that AREN'T Local Pickup.  If they allowed sellers to bypass electronic payments, there would suddenly be a million "local pickup" listings that also offered shipping but required payment by money order, bank transfer, concealed cash and all the other risky payments.

[rockyembers]

Perhaps eBay insists on Paypal as a payment option because there is additional Paypal fees profit. If Paypal isn't involved, the seller saves that additional 2.9%. If item is picked up, eBay loses their 10% on the cost of shipping (which can be substantial on heavy items). They always want sellers to ship for FREE, but there is a cost involved, including their 10%, plus your materials, & in some cases extensive packaging time. The reality, shipping isn't FREE! 

Started selling on ebay before all their rules & regs, their fees were substantially less. I was able to accept checks, money orders, and yes....cash. Would not ship until payment had cleared and buyers were informed that should "concealed" cash not arrive, I was not responsible. Never had a problem. Even had a guy use stamps as payment once! Sellers could offer buyers the "option" to have an item insured, and not be held responsible if it was lost in the mail or broken in transit. It allowed buyers to save on shipping, as well.....it is hard on auctions to anticipate the cost of insurance if you don't know what an item will ultimately sell for. Needless to say, that also requires sellers who take pride in packaging properly and shipping as agreed to. Ebay profiting on shipping is still a practice that I find despicable! They did it as a defense against sellers who charged a penny for an item and then put the item cost into the shipping cost so they would not have to pay seller fees. So eBay's solution was to screw the honest sellers who were not unscrupulous properly paying their ebay fees fairly.

[hidy-hoo]

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@emerald40 wrote:

Then you tell them this is local pickup cash only per listing.

You will need to cancel this as problem with address and relist it.  Buyer is then free to repurchase as per instructions.  And then to contact you to set up an appointment to come, pay you in cash, and then take the item home.

It is the only way to protect you against INR.

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For cryin' in the bucket, there have been upteen diddly threads about local pickup and how they work, so why does this INR "myth" keep rearing it's ugly head?  

• if a listing is set up properly to accept local pickup only and messaging between the seller and buyer shows that a delivery time has been scheduled, then a INR will not be valid...no tracking number is required for a local pickup only listing.
• When a seller selects local pickup only for their listing, all of the pertinent information verbiage will automatically be included in the listing, such as "no shipping", etc.
• It is an eBay policy violation to add verbiage saying that you will "only" accept cash.  

Thousands upon thousands of local pickup listings are successfuly sold on eBay and If SNADs, INRs and charge backs were a problem, the boards would be filled with unhappy buyers and sellers but that isn't the case.  Follow these instructions for listing with local pickup only and you should be fine:

• Use the local pickup only listing option which states no shipping and to contact seller for payment options 
• Specify "no returns" in you listing
• If the buyer uses PayPal to pay, make sure that you make pickup arrangements through eBay messages as this will prevent an INR from being won
• If you are selling something that is electronic or has moving parts, make sure that the buyer can see the widget working at time of pickup and acknowledges that fact through eBay messages at time of pickup
• Cash is King 

[siayan]

Problems with local pick up are over blown. You have a local person from your state picking up an item. It is as dangerous as taking a check.

[emerald40]

So what happens if the buyer also decides to pay by paypal for local pickup.

Then what?

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[emerald40]

If the buyer uses PayPal to pay, make sure that you make pickup arrangements through eBay messages as this will prevent an INR from being won

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What would prevent a buyer from filing INR through paypal or his credit card company?

[popeirasplace]

The only problem I have had with local pick up as an OPTION and not the only option is that if they do not choose local pick up when they pay...there is a transaction defect for not uploading the tracking. I got four transaction defects from one multiple transaction as the buyer asked me after paying if she could pick it up at my store. The only time this does not happen is when the buyer chooses Local Pick Up or if Local Pick Up is the only option. 

As for the pick up and cash only...either with cash or with a credit card or paypal payment you can ask them to examine the item and then sign a form or note of some kind that signifies they have accepted the item in good condition so you can use it as evidence if there is a chargeback. I have found chargebacks to be alot easier to deal with than I would expect by just producing the receipts. If they file a claim with Ebay...this may or may not be enough...never had this come up so I would try to cover myself in the future just in case. 

Also...if Ebay requires you to accept the electronic funds even in a local pick up then you can use your own credit card processing I assume as well.....or maybe a paypal swipe on your phone with a signature which would prove that they did, in fact, receive it. 

[emerald40]

I do not see this as a foolproof method.

I am doing a search on ebay and paypal trying to find similar replies, and not one says to accept paypal on a local pickup.  The advice I am seeing from all is that you will not have any protection, especially from a chargeback.

Also, I doubt many mom and pops stores have their own credit card processing.  They do it through paypal.

[popeirasplace]

It definitley is not a definitve answer. 

I have an antique store so I am thining in terms of dealing with chargebacks from the credit card company versus Ebay.

I am wondering though if even a Mom and Pop has a free paypal scanner for the phone because I use this all the time at antiques shows and flea markets and even at my garage sale and only once did I have a chargeback some years ago now and I won. I also used it when my power went down and my store machine wasn't working. I am thinking this would be a good option to have the physcial signature on record which you would have had to get in person so that would cover INR...and an inspection in person with a signature (might) cover you if they file a claim with ebay..again..not definitve..just a guess. 

[emerald40]

I never understood these scannersthat you use your finer nail to sign.

The Post Office uses them for signature confirmation.

Especially for us lefties, it looks nothing like my real signature.  Half of it even gets erased because of the way I hold my pen.

How do they prove it was even you who signed it.

Before they would look at your license and compare?  But now, it could be anyone signing it.

[missjen831]

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@emerald40 wrote:

If the buyer uses PayPal to pay, make sure that you make pickup arrangements through eBay messages as this will prevent an INR from being won

______________________________________________

What would prevent a buyer from filing INR through paypal or his credit card company?

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PayPal excludes local pickup ups from INR buyer protection so why would a PayPal dispute be a problem?

[missjen831]

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@popeirasplace wrote:

The only problem I have had with local pick up as an OPTION and not the only option is that if they do not choose local pick up when they pay...there is a transaction defect for not uploading the tracking. I got four transaction defects from one multiple transaction as the buyer asked me after paying if she could pick it up at my store. The only time this does not happen is when the buyer chooses Local Pick Up or if Local Pick Up is the only option. 

As for the pick up and cash only...either with cash or with a credit card or paypal payment you can ask them to examine the item and then sign a form or note of some kind that signifies they have accepted the item in good condition so you can use it as evidence if there is a chargeback. I have found chargebacks to be alot easier to deal with than I would expect by just producing the receipts. If they file a claim with Ebay...this may or may not be enough...never had this come up so I would try to cover myself in the future just in case. 

Also...if Ebay requires you to accept the electronic funds even in a local pick up then you can use your own credit card processing I assume as well.....or maybe a paypal swipe on your phone with a signature which would prove that they did, in fact, receive it. 

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The seller cannot present evidence on a SNAD chargeback. The seller would have to be able to contact the buyers credit card company in an attempt to fight the chargeback themselves. PayPal does not disclose that information to the buyer so.......the buyer can sign whatever the seller wants & it’s not going to save the seller.