eBay

atikovi · ‎07-13-2018

Sold this https://www.ebay.com/itm/153089169240?ul_noapp=true and as suggested here, put terms in the listing stating, "Paypal is among my accepted payment options except for local pickup." This morning he paid with Paypal. Yesterday we messaged a few times and I mentioned to him to pay on pickup and he is coming today to get it. What's the best way to handle this?

sidemouse · ‎07-13-2018

You can accept paypal or cash it's all the same, Paypal's user agreement specifically excludes both buyers and sellers from any protections on local pickup items. Simply mark the item as "shipped" after the buyer leaves with it and you are done.

atikovi · ‎07-13-2018

@sidemouse wrote:
Simply mark the item as "shipped" after the buyer leaves with it and you are done.

Seriously? And without a tracking number they can claim INR?

emerald40 · ‎07-13-2018

You did not setup the listing correctly.

When listing the item, select the "Pay on pickup" checkbox in the payments section, select "No shipping. Local pickup only" in the shipping section and place this text - "Contact me for payment methods to pay on pickup." - in the item description.

You will still need to select PayPal or one of the other payment methods... eBay requires you to select at least one of the approved payment methods.

http://pages.ebay.com/help/policies/accepted-payments-policy.html

Add Tags...

atikovi · ‎07-13-2018

@emerald40 wrote:
You did not setup the listing correctly.

When listing the item, select the "Pay on pickup" checkbox in the payments section, select "No shipping. Local pickup only" in the shipping section and place this text - "Contact me for payment methods to pay on pickup." - in the item description.

You will still need to select PayPal or one of the other payment methods... eBay requires you to select at least one of the approved payment methods.

http://pages.ebay.com/help/policies/accepted-payments-policy.html

Add Tags...

Thats exactly how I set it up. "Contact me for payment methods to pay on pickup." - in the item description or "Paypal is among my accepted payment options except for local pickup." Says the same thing. That still doesn't block them from using Paypal.

emerald40 · ‎07-13-2018

Then you tell them this is local pickup cash only per listing.

You will need to cancel this as problem with address and relist it. Buyer is then free to repurchase as per instructions. And then to contact you to set up an appointment to come, pay you in cash, and then take the item home.

It is the only way to protect you against INR.

robot-hands · ‎07-13-2018

There is no INR for local pick up

atikovi · ‎07-13-2018

@robot-hands wrote:
There is no INR for local pick up

Then why do most posts here say not to take Paypal for local pickup?

fab_finds4u · ‎07-13-2018

Cash only for pickups is for a good reason. It's to protect you from chargebacks. The buyer is now able to file a chargeback on their credit card (if they put the payment on their credit card and automatically win by claiming it wasn't received, or it's not as described. The only proof of delivery on eBay is tracking. And some credit cards will only accept signature delivery, even if the item was below the eBay $750 threshold. And caChing! PayPal will charge you $20 for the chargeback.

Cross your fingers the buyer is honest and won't file a claim. But he's getting off to a bad start in my book already because to not abide by the rules is dishonest. So what else will he be dishonest about?

Now for the good news, he probably just wanted a paper trail where is money is spent so I would just proceed as usual.

atikovi · ‎07-13-2018

@fab_finds4u wrote:
Cash only for pickups is for a good reason. It's to protect you from chargebacks. The buyer is now able to file a chargeback on their credit card (if they put the payment on their credit card and automatically win by claiming it wasn't received, or it's not as described. The only proof of delivery on eBay is tracking. And some credit cards will only accept signature delivery, even if the item was below the eBay $750 threshold. And caChing! PayPal will charge you $20 for the chargeback.

Yes, that's why I asked why the last post said there is no INR for local pick up.

little*blackdog · ‎07-13-2018

You can easily refund the buyer his PP payment by going to the transaction DETAILS page. Tell the buyer that you will be doing this when he comes to pick up the item, and he should agree to pay 100% in cash. This can be your solution to today's issue.

If he doesn't agree to that, you can cancel this transaction and have him re purchase it and NOT pay the PayPal payment at all, only cash at time of pickup. (Ebay is making this ridiculous requirement that sellers need to include PP as accepted form of payment on Pick Up Only listings when they could easily eliminate that in these listings, but choose not to! )

I put a disclaimer in all my Pick Up Only listings saying I WILL be refunding any "previous payment", implying any PayPal payment. And I clarify this again when arranging pick up with the buyer over the phone. Usually the buyers don't make any PP payment, just bring cash and we're all happy.

YOU DO NOT WANT PP INVOLVED IN A PICK UP ONLY SALE !
1. Because the buyer can still try to claim ITEM NOT AS DESCRIBED and possibly get a refund.
2. Because the buyer can make a charge back if he's used a credit card to fund his PP account.
3. Because you will NOT HAVE ELECTRONIC PROOF OF DELIVERY, which is required by PP and eBay.

It's better to avoid a problem then get into one and have to spend time, money and effort to get out of it! Be careful... there are a lot of traps.

fab_finds4u · ‎07-13-2018

Just to clarify, PayPal doesn't protect you if the buyer files a chargeback directly with their credit card co. Nothing prevents them from doing that. Their credit card co will overide PayPal's buyer protection. For example, on an eligible purchase, if a claim of unauthorized use is made by the credit card co they'll take back the payment, however eBay will restore it under seller protection if you can prove it was delivered to the address provided. For purchases that are not eligible for buyer/seller protection neither eBay or PayPal will protect you from the chargeback. Items that are collected in person are not eligible for PayPal protection.

monster-deals · ‎07-13-2018

@fab_finds4u wrote:
Just to clarify, PayPal doesn't protect you if the buyer files a chargeback directly with their credit card co. Nothing prevents them from doing that. Their credit card co will overide PayPal's buyer protection. For example, on an eligible purchase, if a claim of unauthorized use is made by the credit card co they'll take back the payment, however eBay will restore it under seller protection if you can prove it was delivered to the address provided. For purchases that are not eligible for buyer/seller protection neither eBay or PayPal will protect you from the chargeback. Items that are collected in person are not eligible for PayPal protection.

Actually if you have tracking and upload it into the paypal case and the address matches paypal eats the chargeback.

Many times the customer hasn't even initiated the chargeback in the first place.

fab_finds4u · ‎07-13-2018

Yeah, well if the seller mailed the package there's no problem,,,,, but the topic ongoing is the buyer paid with PayPal and it's not going to be mailed with proof of delivery,,,,,,,,,

So back to their dilemma....they need to know they aren't covered in a chargeback if they accepted PayPal.

couldabeenworse · ‎07-13-2018

eBay still requires sellers to offer an electronic payment for local pickup, and to accept that payment if the buyer pays that way.

However, most buyers understand that cash after inspection is still the norm for these transactions, and hopefully your buyer pay cash if you refund his paypal payment.

Both paypal's and eBay's wording regarding Buyer Protection for local pickup is deliberately vague; for example, neither addresses the possibility that a seller might not allow pickup after receiving payment. Credit cards of course allow buyers to request chargebacks on local purchases all the time. So I have no doubt a buyer could force a refund; on the other hand, I can't recall the last time I've seen a seller come to the boards after being scammed in a local pickup.