YES! Ihave been a TRS for several years. Allofa sudden I am only above standard. Everything else, defects, cancelled items, whatever, is way above the standard for Top Rated. Buut as of January first, I am only above standard. And it is entirely based on late shipments. It has jumped to 4.29% First of all. 4.29% of what? I look at the list of late shipments and it looks like it goes back a year. Because there is 1 fom Feb 16 and 1 in May. I am not perfect but I really do make the effort to have my items in the hands of usps next biz day. But then beginning in Sept, there are 20 betweem Sept 17 of 2016 and January 31 of this year. It tells me they are all based on tracking from the usps. But I cannot see the actual tracking details. So I do not know if this has to do with their new way of counting, or if it has to do with the post office.
I am disabled I cannot drive. I rely on them picking up my outgoing mail. The carrier we had never missed and she took anything I left in tehe mailbox. Nut dhe retired around that same time. Late Sept. After that, we would go out to get the mail and often find my outgoing packages shoved behind our mail. We usually to not get mail pickup delivery until around 6 pm. By thst time it is too late to take the stuff in to the post office.
So a lot of my packages sat then until the following day. But there were a couple days when i was just to ill to pack things i sold. But i have only hadva couple of people complain about packages not showing up. Ladt week I had one that they took that showed NOTHING for 2 weeks. The status was LABEL created in the shipping. The guy contacted me and asked me when I was going to mail it. Then a half hr later he sent me another message saying that the package just arrived. The tracking went from LABEL PRINTED January 16 to DELIVERED Jan 27. With nothing in between. Am I going to be dinged for that?
Then there was another one. This ine was sent on 1/30. The status showed SHIPMENT ACCEPTED. Jan 30. And then nothing. The buyer opened an item not received case. Yesterday I was down to the point where i had to refund the seller of have ebay resolve against. I refunded buer $12. 34 MINUTES ZAFTER I SENT THE REFUND THE ITEM WAS DELIVERED! So I called eBay and asked how to undo the refund. I cant. I am titally at the buyer's mercy to do the right thing and semd me my money back. Ebay left me hung out to dry. Again.
As you can tell, I am frustrated. I have worked through pain and illness to be a good seller and now I am losing money and busiiness because of other people's mistakes and incompetence. So I will likely cancel my store. At end of month. That is when my subs run's out. But I must sell to keep some income. So I don't know what to do at this point. But nothing makes me angrier than paying for other mistakes. I pay for my own. I get frustrated but it is the right thing. But I have bent over backwards to givrw my customers the best service I can and this is what I get for my effforts. Thanks eBay!
