eBay

illinoismoose · ‎02-06-2018

Not really looking for help; more of a rant so I aplogize in advance for that.

Sold a book 1/23. Shipped (Media Mail) and added tracking 1/23. Apparently it got there one day later than eBay's model felt it should've and I got dinged for "late shipping. This despite eBay's own guidelines on the shipping lind on the Dashboard stating "If you ship on time and upload validated tracking or your buyers tell us the shipment was on time when they leave feedback, you're all set." I should also note that my buyer was quite satisfied with the service and left the following eedback: "Item as described with fast shipping. Would shop with again. Thanks!"

What really fries my cheese here is that I have made THREE calls to eBay. In all three cases they have agreed that I was fully compliant and that they would remove the defect. Now I will know this will shock everyone, but guess what? Not removed.

It's the only shipping defect I have, it doesn't affect my status, but I'm sick and tired of having to jump through all of eBay's hoops to just have the privilege of paying ever increasing fees and then being lied to repeatedly in the process. I would at least respect eBay if they just came out and said, "Look; you really don't mean anything to us - just sit back and take it". At least that would be honest.

rainbowcolorz · ‎02-06-2018

wrote:
Not really looking for help; more of a rant so I aplogize in advance for that.

Sold a book 1/23. Shipped (Media Mail) and added tracking 1/23. Apparently it got there one day later than eBay's model felt it should've and I got dinged for "late shipping. This despite eBay's own guidelines on the shipping lind on the Dashboard stating "If you ship on time and upload validated tracking or your buyers tell us the shipment was on time when they leave feedback, you're all set." I should also note that my buyer was quite satisfied with the service and left the following eedback: "Item as described with fast shipping. Would shop with again. Thanks!"

What really fries my cheese here is that I have made THREE calls to eBay. In all three cases they have agreed that I was fully compliant and that they would remove the defect. Now I will know this will shock everyone, but guess what? Not removed.

It's the only shipping defect I have, it doesn't affect my status, but I'm sick and tired of having to jump through all of eBay's hoops to just have the privilege of paying ever increasing fees and then being lied to repeatedly in the process. I would at least respect eBay if they just came out and said, "Look; you really don't mean anything to us - just sit back and take it". At least that would be honest.

I hear you loud and clear. I also got dinged by eBay but mine was for Shipping & Handling Charges - something ALL of my buyers have rated me 5 stars on and many have said fast shipping, etc. Not nice at all. And this is the only defect I have ever received, too.

illinoismoose · ‎02-06-2018

Years ago Lily Tomlin had a routine that included the tag line "We're the phone company; we don't have to care". Apparently eBay adopted that as their business model.

professor-t · ‎02-06-2018

The best way to ensure ethical behavior by a corporation is to remove everyone with a business degree and only allow people who have personally worked in the field to have managerial or executive authority.

itsjustasprain · ‎02-06-2018

I hear you loud and clear. I also got dinged by eBay but mine was for Shipping & Handling Charges - something ALL of my buyers have rated me 5 stars on and many have said fast shipping, etc. Not nice at all. And this is the only defect I have ever received, too.

How do you get dinged for shipping & handling charges? Since when has Ebay cared what your charges were for that as long as they got their 10%?

ittybitnot · ‎02-06-2018

How do you get dinged for shipping & handling charges?

It is my impression that the poster is speaking of a low dsr/star rating by a buyer.

papyruspapillo · ‎02-06-2018

And get rid of the lawyers.

newview · ‎02-06-2018

Keep Calling.

Keep calling until you get a US based rep. Document the call by asking for a reference number & write it down along with the date & time. Repeat the reference number back to them to verify it's correct. Ask for the Reps name ... it won't be a real name, but it'll be on record that you spoke to "not-their-real-name". Mention the reference number, date, time & who you spoke to if you have to call back again. Stay on 'em. Make them do what their policies say they're gonna do.

Every Time.

Make THEM jump some hoops for a change.

I'm ̶p̶r̶e̶t̶t̶y̶ ̶s̶u̶r̶e̶ certain the lunatics have taken over the asylum.

missjen831 · ‎02-06-2018

wrote:
How do you get dinged for shipping & handling charges?

It is my impression that the poster is speaking of a low dsr/star rating by a buyer.

That’s what I think too. Wouldn’t surprise me if more sellers start getting dinged. I left a few feedbacks yesterday and I was a little surprised to see that eBay is now showing the shipping cost next to the shipping DSR!

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

illinoismoose · ‎02-06-2018

Great advice but actually I've done that. Have times, names, etc. Even got a US rep twice - a miracle (best chance for a US rep is as soon as they open in the morning I think) for sure. All to no avail. Maybe their plan is to just wear us down. If so, they've succeeded.

illinoismoose · ‎02-06-2018

Good to see you back here. Hubby staying safe on the job I trust. Yeah; I actually put a disclaimer in my listings stating that shipping costs include supplies such as bubble mailers, packing peanut, etc. Doubt it helps much but I've been able to maintain a 4.9 on shipping costs anyway.

berserkerplanet · ‎02-06-2018

Recent erroneous Late Shipment dings are at this point a known software glitch. All that misdirected ranting for nought.

jason_incognito · ‎02-06-2018

I'm in Oregon. Someone in Florida looks at my shippnig and freaks out because it's so high. "But everybody else charges less" well.... everybody else is on the east coast. Shipping costs more the further you go. As a buyer on the West Coast I know that all too well. Something can easily cost $20 more to Florida.

My stars on my other account suffer for that. This one, oddly hasn't yet.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

illinoismoose · ‎02-06-2018

After a 5th call, and mentioning that i was taking this to social media, they have now somehow found the time to honor their prior committments and remove the defect.

Only took 5 calls and about 45 minutes of my time.

rainbowcolorz · ‎02-06-2018

wrote:
I hear you loud and clear. I also got dinged by eBay but mine was for Shipping & Handling Charges - something ALL of my buyers have rated me 5 stars on and many have said fast shipping, etc. Not nice at all. And this is the only defect I have ever received, too.
How do you get dinged for shipping & handling charges? Since when has Ebay cared what your charges were for that as long as they got their 10%?

I have no idea. I asked about that once before but never got an answer. I noticed the ding when I clicked to see my feedback and looked at the numbers on the left (I think) side where you hover your mouse and it says 5.0/5.0 for Item as described, etc. Everything says 5.0/5.0 except the shipping & handling. And I always run a detailed seller ratings report after every feedback a buyer leaves me and each time they have rated me with 5 stars. Confusing, to say the least.