Does filing "not as described" result in a defect for seller?

[rschissler]

If a buyer files a not as described on a purchase, does that automatically give the seller a defect?

I bought an item and am trying to work with the seller, and realize it could be an honest mistake.  It's a used computer part, DVD drive writer that was about $10 so not worth returning, that some may feel is a commodity item, but I don't.  The item I received has a different serial number and manufacture date, than the item shown in the pictures of the listing.  What bothers me the most is that the item I received has cosmetic damage to the front of the drive, while the pictured item was flawless.  In other words, I didn't recieve the item that was in the pictures, and there was nothing in the listing indicating that was only a representation of what was being offered.

While the seller responded to my initial question on this, I haven't heard anything in the last two days, so I'm inclined to just click the "not as described" button to get a refund and move on.  

[tellmemama]

Not anymore.  It changed a few years ago from when pretty much any post sale contact would result in a defect.  The only thing that hurts sellers nowadays is out of stock cancellations and being unresponsive with a NAD return case if the buyer escalates it.  Both of which are completely within the seller's control.

And not like the nightmarish way it used to be.

[the*dog*ate*my*tablecloth]

They only get a defect if they choose not to resolve the problem. Just opening the INR does not cause the defect. 

[lookng2015]

I would. (some sellers don't want to be "worked with")

[mr_lincoln]

@the*dog*ate*my*tablecloth

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wrote:

They only get a defect if they choose not to resolve the problem. Just opening the INR does not cause the defect. 

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Just an FYI ...This would be a SNAD opposed to the INR ...

[the*dog*ate*my*tablecloth]

Yes sorry, the SNAD.  I have no idea where my brain went lol.

[mr_lincoln]

@the*dog*ate*my*tablecloth

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wrote:

Yes sorry, the SNAD.  I have no idea where my brain went lol.

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LOL!  Oh I've done something like that MORE than once! 

[rschissler]

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wrote:

Yes sorry, the SNAD.  I have no idea where my brain went lol.

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Except, isn't it " not as described" or NAD"?  Maybe the "significantly" was dropped to make returns or refunds seem easier for buyers.

[castlemagicmemories]

Most call it SNAD, but some call it INAD.  Item not as described.

[castlemagicmemories]

You can click the not as described if you feel the seller is not communicating.

While you might get a refund, you might also need to return the item to get that refund, but the seller would pay return shipping if they want it back.  Your refund would be the price you paid for the item plus original shipping.

[chicboutique31]

What you should do is file a request for return, explain the situation in great detail and provide photos in your messaging. The seller is responsible for providing you with a returned shipping label whether they accept returns or not. You are backed up by Ebay policy. It may take a little bit of time so have some patience but it will turn out in your favor, no doubt. If you dont hear anything back by 7 days, call customer service to advance the process and it will get done. I hope this is helpful and Best of Luck.