eBay

illinoismoose · ‎02-06-2018

Not really looking for help; more of a rant so I aplogize in advance for that.

Sold a book 1/23. Shipped (Media Mail) and added tracking 1/23. Apparently it got there one day later than eBay's model felt it should've and I got dinged for "late shipping. This despite eBay's own guidelines on the shipping lind on the Dashboard stating "If you ship on time and upload validated tracking or your buyers tell us the shipment was on time when they leave feedback, you're all set." I should also note that my buyer was quite satisfied with the service and left the following eedback: "Item as described with fast shipping. Would shop with again. Thanks!"

What really fries my cheese here is that I have made THREE calls to eBay. In all three cases they have agreed that I was fully compliant and that they would remove the defect. Now I will know this will shock everyone, but guess what? Not removed.

It's the only shipping defect I have, it doesn't affect my status, but I'm sick and tired of having to jump through all of eBay's hoops to just have the privilege of paying ever increasing fees and then being lied to repeatedly in the process. I would at least respect eBay if they just came out and said, "Look; you really don't mean anything to us - just sit back and take it". At least that would be honest.

rainbowcolorz · ‎02-06-2018

wrote:
How do you get dinged for shipping & handling charges?

It is my impression that the poster is speaking of a low dsr/star rating by a buyer.

I initially thought that must be it but I run Detailed Seller Ratings Reports after every single feedback. Nobody has ever left me anything less than 5 stars.

rainbowcolorz · ‎02-06-2018

wrote:
wrote:
How do you get dinged for shipping & handling charges?

It is my impression that the poster is speaking of a low dsr/star rating by a buyer.
That’s what I think too. Wouldn’t surprise me if more sellers start getting dinged. I left a few feedbacks yesterday and I was a little surprised to see that eBay is now showing the shipping cost next to the shipping DSR!

Yep, I saw that rating. But no ... mine had to come from eBay unless they were less than honest when I ran the DSR Report.

rainbowcolorz · ‎02-06-2018

wrote:
Good to see you back here. Hubby staying safe on the job I trust. Yeah; I actually put a disclaimer in my listings stating that shipping costs include supplies such as bubble mailers, packing peanut, etc. Doubt it helps much but I've been able to maintain a 4.9 on shipping costs anyway.

I never charge for shipping supplies. I go strictly by the postage rate scale that was posted here.

I buy my own bubble wrap, brown padded envelopes, paper, ink, and I even buy gold foil gift boxes here on eBay.

rainbowcolorz · ‎02-06-2018

wrote:
I'm in Oregon. Someone in Florida looks at my shippnig and freaks out because it's so high. "But everybody else charges less" well.... everybody else is on the east coast. Shipping costs more the further you go. As a buyer on the West Coast I know that all too well. Something can easily cost $20 more to Florida.

My stars on my other account suffer for that. This one, oddly hasn't yet.

@jason_incognito

How can a salt & pepper shaker cost $13.65 just to ship from where you are to me in Florida??

If you put them in a box and then put that box into a USPS Priority Mail Padded Flat Rate Envelope that should only be about $71.0 to ship. No??

oaklandmaryland · ‎02-06-2018

Message was: How do you get dinged for shipping & handling charges? Since when has Ebay cared what your charges were for that as long as they got their 10%?

My response: It's all about Ebay fees for sellers will increase higher yet once their defect rate drops below a certain. Means Ebay gets more money. Everything Ebay does is about increasing their revenue.

sin-n-dex · ‎02-06-2018

wrote:
Keep Calling.
Keep calling until you get a US based rep. Document the call by asking for a reference number & write it down along with the date & time. Repeat the reference number back to them to verify it's correct. Ask for the Reps name ... it won't be a real name, but it'll be on record that you spoke to "not-their-real-name". Mention the reference number, date, time & who you spoke to if you have to call back again. Stay on 'em. Make them do what their policies say they're gonna do.

Every Time.

Make THEM jump some hoops for a change.

Not on the shipping time metric. I got a USA rep after several calls the last time I had late shipping (on several items in one shipment, buyer asked me to wait). No dice. They told me they don't kick people off for some late items, so not to sweat it. I told them when I do get a defect that kicks me off, I don't want all those innocent defects causing the one defect I do deserve to be the straw that broke the camels back.

I advocate continuing to call, but don't be surprised if the late shipping defect stays.

Cheers, C.

castlemagicmemories · ‎02-06-2018

wrote:
After a 5th call, and mentioning that i was taking this to social media, they have now somehow found the time to honor their prior committments and remove the defect.

Only took 5 calls and about 45 minutes of my time.

Sorry you had to go through all that.