Item Damaged in shipping by UPS handling what do I do?

[missbukin]

Question?  If I am the seller and the item I shipped arrived badly damage with damage to the shipping box how do I proceed with handling a refund to the customer?  Do I have them request a return? The item is not able to be returned so not sure how to handle this.  I have started a claim with UPS for myself as the seller with picture documentation.

[ward_warehouse]

Have them request a return, you have the option to refund immediately without a return. 

[isokernus]

Refund the customer with no return required and get your money back through the UPS return.