Well, very sorry you encountered a pushy buyer, @shawn_mcentee .
So, you blocked him. That is about the extent of what you can do at this point. (I would have also considered waiting before relisting the item in question.)
We sellers must exercise caution. As you are likely aware, seller-initiated cancellations are an eBay cardinal sin. If you now cancel another sale without buyer request, you are at risk for another defect. (I am assuming you took responsibility for the cancellation reason as out-of-stock on the first sale. Since the other reasons would have been unethical.)
Your response to the buyer’s message was rude. He admits he was as well. But it’s our job to bring the temperature down when encountering an upset customer, not enflame it. Not to trade insults. And it’s concerning that the buyer also specifically stated, on the record, he did not want a cancellation. Yet, you canceled anyway. That’s now on your head.
Oh, a wrinkle appears.
Checked your completed listing because of the buyer’s assertion in his feedback response that the listing did not state a 2 day handling time. Indeed, your listing in question has no mention of it. I am using the app and looked on both my tablet and iPhone. There is no data at all regarding your handling time. Checked some of your current listings for it. Some document 2 day handling but others do not. That puts a different light on the matter.
Now it becomes a customer service concern. The buyer contacted you upset, after noting that the item had not yet shipped. The customer’s expectations now appear more realistic, and he expressed his disappointment that they were not met. The matter ceases to be an unreasonable buyer unfairly complaining. (Not to say that he was in the right in every way, he wasn’t, and he should have discussed upfront that he needed the item asap.)
But the focus of the problem now shifts towards you as the seller being accountable for the information in your listings. There is no telling how the info was missing from your listing, eBay glitch perhaps, more so than user error. But that fact does not relieve you from the obligation to the buyer. The buck stops here.
It can take awhile to build up a tough skin. I’d urge you to work on that cuz it is not easy dealing with the buying public. However, every trial is a learning and growing opportunity. You are a wonderful and successful seller with all kinds of glowing feedback from your shoppers. Don’t let the one pushy one get you down. Hang in there!
