Is valid "Destroy product and Receive Full Refund"? Or eBay wants you to Lose your Money or Product?

[traderusa]

I sold a product with a color "Similar" to Aluminum Foil, but the color is unimportant for this kind of product. So I put the color as "Silver".

I never had a problem before, up to today. A Scammer buyer opened an "Item Not as Described" saying that the color is: GRAY!

This is unbelievable: Silver, Gray, Aluminum, etc, is the color of Metal, and the color is unimportant for the product use.

I don't want to spend money on the Shipping Label, so I offered 1) 50% refund, 2) a Free Replacement of 3) a FULL REFUND if he Destroys the items and sends a picture. He refused everything.

What should I do? A shipping label will cost me more than the product, but if I just let him keep this item, I'm sure that he will continue Scamming other sellers with this stupid excuse, and eBay supports this kind of behavior.

[traderusa]

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@femmefan1946 wrote:

A difference of opinion is not a scam.

It's a SCAM, because I said: "DESTROY the item and I'll give you a FULL REFUND immediately".

I (myself) would do that without any problem, but that scammer knows that will cost me much more to accept the return than just him as a freebie.

* (to destroy it, you can just cut it with a scissors or knife. very simple)

I already explain cheap products cost more to return and resell because of paying tracked shipping 3 times.

[traderusa]

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@josephb555 wrote:

Tell him to send the item back and you will give him a refund. Don't offer him a shipping label. He won't send it back because it won't be worth it once he pays for shipping.

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Is this possible?! I guess no, AFAIK the Seller always pays the shipping cost.

[titipeo]

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@josephb555 wrote:

Tell him to send the item back and you will give him a refund. Don't offer him a shipping label. He won't send it back because it won't be worth it once he pays for shipping.

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Read OP post again, buyer filed item not as described claim already. It's on seller to pay return shipping. It was not a remorse return. 

[soh.maryl]

Why are you calling this person a "scammer"? 

[inhawaii]

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@richard1rst wrote:

There are some people in the world who will confound you and there is really nothing you can do about it.

I once had a key ring made from pewter metal (and pewter colored) commemorating a NASCAR driver whose name was Sterling Marlin. Yes that was his real name.

The headline said " Pewter key ring NASCAR driver #40 Sterling Marlin"

So someone bought it and then immediately filed a Not as Described claim because, he said, the key ring was not "sterling silver".

Go figure. Only option, return and refund.

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It wasn't sterling silver AND it wasn't a fish.    😉

[fern*wood]

Some people just want to return things.  I have found the majority of my returns are for remorse, so my return policy takes care of those with little to no cost for me.   I feel a certain number of buyers will make up something if they really want to return an item and see the seller has a no return policy.  Return policies help buyers be honest.

[traderusa · Accepted solution]

This is the outcome: I cannot accept this buyer Abusing the return policy. After offering (1) a 50% refund, (2) a Free Replacement, and (3) a Full-Refund (if he dispose of the product). He Refused Everything.

I REPORTED the buyer and Call to eBay, and they decided to close the request, not affecting me and release my money, but also give the buyer a refund and send this to the "investigation" team.

As I told, this is a dishonest buyer, a real scammer. The product was ok, and the color is unimportant at all, I also described it as "Color: Does Not Apply", and the picture shows a color similar to "Aluminum, Silver, Metallic Grey".

The Buyer should pay the return shipping label (like PayPal does), and if the buyer doesn't agree in paying for the shipping, he needs to contact eBay to prove that he is right. I'm sure that he'll give up, there is no excuse for saying the "metallic grey" color seems different on his computer screen.

I really recommend everyone to REPORT THE BUYER and CALL EBAY, if you are sure that the buyer is inventing an excuse just to get a freebie.

[traderusa]

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@fern*wood wrote:

Some people just want to return things.  I have found the majority of my returns are for remorse, so my return policy takes care of those with little to no cost for me. 

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Check my post 14. If the product cost less than $20, paying 3-tracked shipping plus the eBay fees will cost you basically more than $20, if your margin is low (product cost is high), returning only compensate for products above $20/$30 or even more.

And there is more, if the package is lost during the return, you'll lose everything.

I also sell some expensive products and I offer "30-days free return", but for cheaper products, no way.