12-08-2020
08:19 PM
- last edited on
12-09-2020
08:23 AM
by
kh-vince
Before we begin......These people belong in jail. So you click ask the community, write your message, and nobody can reply unless they drank the kool-aid in the member to member nonsense default forum. Wow, just wow. I am going to raise my glass when you pirates end up in bankruptcy court.
Where to even begin. It depends on the minute you ask these days but I flip-flop between corporate incompetence and corporate greed as to why the eBay ship is smelling like a rotten month old dinner plate.
On one hand it could be said that their corporate greed wanted Paypal's portion of the transaction (yeah, we're talking about the managed payment insanity here). I mean "it's our platform so we should get EVERYTHING!!!" (muahahahah). That few percent was paid to Paypal because they performed a service that was second to none. They has their niche, payment processing, and eBay had it's in sales facilitation. So corporate greed must be the answer! eBay wanted that percentage so every else can just deal with it! Oh and less we forget, the Paypal fee was paid by US, not eBay! That fee wasn't expense for them, it was a pot of gold they had no right to touch.
Then you try to call them. Oh boy is that entertainment at it's finest. Life Pro Tip here: when you go through the circle of automated help keep putting in that you are a buyer. They actually let you click the "Call me back" button if they think you're a buyer. Just make sure you have speakerphone because when they finally call you back they are going to put you on hold all day for the transfer to the "selling" department. You will however finally get someone on the phone but hold your hats folks; they have no idea what is going on. The system is unusable on the agents side. They literally can't find transaction or do anything at all for you. That international fee you were incorrectly charged on a domestic transaction; nothing I can do I don't see it on my end. The transaction fee on the cancellation because the buyer was trying to change the address in a message; that's on you Bub we can't see that here. So corporate incompetence is the problem right? It's just a bunch of chicken running around without heads over there.
But the greed. The greed could be strong enough for the upper management to have sabotaged the workers so that it's impossible to get anything done.
Nah, they are probably just incompetent too..... or greedy. I mean who know really?
Customers got nothing to buy without sellers folks. If I list an item as used, taking way more pictures that necessary, show the item work, and list no returns....why in the name of everything is eBay allowing someone return something 6 weeks later???
Whatever, I digress, I'm sure that it will all come out in the court documents one day. It truly is as though these people don't realize that we no longer live a world where "you're too big to fail".
Ya'll remember Radio Shack. Back in the day they crushed in electronic supplies.... and then they got greedy. Wanted that sweet cell phone money. Forget what THEIR business was and kept trying to dip into other people's pot. Can't go to Radio Shack anymore can ya? It was a fun run.
The fun part of this is that it would have just been an email to eBay but heaven forbid they used some of that plundered gold to provide an email address. Instead it will get posted here and eventually taken down for speaking out against the all might eBay.....there is always Reddit I guess!
PS: for the staggering amount of money eBay makes every day these forums are terrible. Maybe a few tenths of that 2.5% can be used to fix this garbage.
12-08-2020 08:52 PM
"Is it corporate incompetence or greed?"
Does it matter? As long as they get away with it, and are allowed to, what's to fix or change?
12-08-2020 08:53 PM
@longislandretro wrote:I flip-flop between corporate incompetence and corporate greed
I genuinely think it's incompetence. There are just too many mistakes let alone truly humorous things about selling on this site to call it greed. It's a mess.
Greed may have motivated some of the decision making. But ultimately the mistakes...don't feel like greed they feel like ineptitude.
I don't want to see them fail, but I don't see how they can continue growing if they don't start serving those who pay the bills around here with a little more competency. The canard that buyers are the ones paying the bills is often said, but it's just a fallacy people use to justify ebay's mistakes.
Time will tell.
12-08-2020 08:55 PM
@gracieallen01 wrote:Does it matter? As long as they get away with it, and are allowed to, what's to fix or change?
Of course it matters.
12-08-2020 09:10 PM
I've been on this platform for 20 years and have never seen anything like this. I agree however, does it even matter? She's a sinking and the bilge pumps have failed.
12-08-2020 09:12 PM
@longislandretro wrote:I've been on this platform for 20 years and have never seen anything like this. I agree however, does it even matter? She's a sinking and the bilge pumps have failed.
It matters. Greed can be more easily remedied. If it's truly ineptitude then it's a much bigger problem.
But it could be both...
12-08-2020 09:12 PM
12-08-2020 09:14 PM - edited 12-08-2020 09:17 PM
@dryophelia wrote:
There is a link at the bottom here to close your account.
Sadly like much of ebay, that link does not work. You have to wait at least a month. It's too bad otherwise I'd already be gone and you wouldn't have me fogging your rose colored glasses.
FYI, the percentage he is referring to is the amount the are justifying with the MP move. Paypal used to take it.
12-08-2020
09:18 PM
- last edited on
12-09-2020
08:02 AM
by
kh-vince
The managed payment fee is 12.35%. or 2.35% more than the 10%. So yeah, they maybe should use the money they had no business touching to fix these garbage forums. I'm pretty sure everyone else figured it out. I wish eBay paid you to answer a phone instead of throwing around random quips.
12-08-2020
09:22 PM
- last edited on
12-09-2020
08:24 AM
by
kh-vince
Also, my account is as good as closed. With that said, I guess I'm back to incompetence because I asked the CSR to close my account and she said she can't do that on her end and I had to use the website. eBay is gone. They literally can't control their own site.
I hate to say it but all of the alternatives are just as shot so I truly hope something comes out that is fair for all.
12-08-2020 09:27 PM - edited 12-08-2020 09:28 PM
@longislandretro wrote:If you were capable of staying with the conversation.... the managed payment fee is 12.35%. or 2.35% more than the 10%.
But sellers are not paying the 2.9% Paypal fee with managed payments. Sellers are still paying the same, and should be making the same profit. Paypal is now making less money. Ebay is making more.
I don't see what the problem is. If Ebay wants to make more money, good for them. If you want to make more money, good for you. Why is one greedy and not the other? Or am I just totally misunderstanding something?
12-08-2020
09:29 PM
- last edited on
12-09-2020
08:08 AM
by
kh-vince
FINE!!!! But they completely destroyed it!
That is NOT OKAY in any way. I'm not making a difference in money but have to deal with eBays greed.
12-08-2020 09:32 PM
And yeah, US refers to the sellers. WE paid the fee. WE gave Paypal the percentage, not the buyer.
12-08-2020 09:36 PM
@southern*sweet*tea wrote:
@longislandretro wrote:Sellers are still paying the same
I do think you misunderstand where he's coming from.
If this is business - the big question is, are you long eBay? Forget the pennies. I don't think OP was simply complaining about 1% here and there. It's about long term trust.
12-08-2020 09:38 PM
When every customer service agent uses the word "actually" 75 times per sentence.. then, rest assured, they have outsourced to the world capital of sheer unadulterated incompetence.