Is anyone having problems sending buyers invoice.

[gotoguys2000]

I haven't been able to send buyers invoices since October 1.  I've been on the phone with Ebay twice but they don't seem to have any answer. It's crippling my business. 

[bauble-babes]

Is the issue occurring after the buyer sends a Request Total message OR is the buyer unable to Request Total?

[stuff4divas]

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@gotoguys2000 wrote:

I haven't been able to send buyers invoices since October 1.  I've been on the phone with Ebay twice but they don't seem to have any answer. It's crippling my business. 

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see if this ebay link helps>  https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=12&pos=1&query=Sen...

[coolections]

We would need more info. Typically, you do not need to send an invoice as Ebay does that automatically. How is it crippling your business?

[gotoguys2000]

Yes, buyers are requesting totals and I'm unable to sent them invoice.  For buyer requesting total Ebay doesn't send invoices. The seller is the one who sends the invoice. It is indeed crippling my business. I have over 10 items customers can't pay for. I've sent 1,000's of invoice thru Ebay. Since October 1 I haven't been able to send invoices. It's a serious problem.

[gotoguys2000]

I've sent thousands of invoice thru Ebay. I'm being told it's a glitch.  But it's been going on since Oct. 1 and no one can give me a definitely answer as to when it will be corrected. 

[gotoguys2000]

It's happening after the buyer request a total/invoice. When I go to send the invoice I get the message "something went wrong. Try again later."  It's been going on for four days. 

[devon@ebay]

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@gotoguys2000 wrote:

I haven't been able to send buyers invoices since October 1.  I've been on the phone with Ebay twice but they don't seem to have any answer. It's crippling my business. 

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Hey @gotoguys2000! There is a sitewide issue where sellers are running into issues sending invoices to buyers. There is an open ticket to have this issue resolved. Sellers can reach out to customer support here and let them know that you are running into ALERT14018 and they can have your account added to the ticket. 

[gotoguys2000]

Hi Devon. I've called Ebay and was told I've been added to the ticket. The frustrating part is that no one can tell me when the issue will be resolved. I have a number of items in which customers are waiting to pay but I can't send them an invoice for their items. The customers are getting frustrated too but there's nothing I can do.  Thanks for getting back I appreciate it.  Hopefully it will be resolved soon.