Is anyone else getting LOTS of messages from people not being able to complete transactions on BIN's

[flipwedge57]

I must have received 3-5 messages from positive standing eBay users in the past 3 days that have told me that when trying to purchase an item from me on Buy It Now it was not letting them complete the transactions, while at the same time I have been getting some orders as well?

Furthermore they are being instructed to contact both eBay and PayPal and are being told by BOTH that they have no idea what the glitch is. In one case 2 eBay reps suggested that I invoice them directly, which I did, and the next day I received a WARNING from eBay not to ever do that again-when I only did it because they instructed me to!

Any help is appreciated!

[myangelandmyprincess]

I know I had issues trying to buy a few days ago and gave up.  I managed to finally make one purchase but the other I'm just not going to worry about it.  Not worth the aggravation.   I was being sent on an endless loop of having to log into PayPal    I would log in once and it would take me right back to the log in screen like nothing happened.  Log in a second time  where it would also make me prove I'm not a robot but half the Pics to select were off the side of the screen and then id get an error message sorry we cannot process your had Yada blah blah.  What was really weird was on a few tries it wouldn't even give me a chance to log in even once.  I'd go to type in my log in info and in the middle of typing it would jump to we cannot process 

[a_c_green]

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@csbbct wrote:
brian@ebay  I know the most difficult problems to solve are those sporadic ones, but we are unable to do anything to help when the error messages are as vague as these are, like "We cannot process your payment.  Try again or select another payment method."  If they could be more specific in these messages by providing error codes, etc. we could help narrow it down by reporting to CS the exact problem the buyer is experiencing.  It's frustrating for both the buyers and the sellers to see a message that explains absolutely nothing that points to the actual problem, so the buyers in their frustration move on and buy from another site.

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I definitely agree. The code as currently implemented on the website does not seem to be letting error codes from down below get reported up to the calling routines, instead returning a generic catch-all error that does not give any useful clues to anyone. Thus in the case of an intermittent error that only affects some users, or only occurs part of the time, and cannot be reproduced reliably in the lab, you end up trying to solve a problem with only a vague set of symptoms. 

That's not to say that someone has to come up with a user-friendly error message for every single error condition that could possibly be returned. All you need is the returned status itself, displayed with a message reading something like "When reporting this problem to us, please quote error code 00401035," for example.

With an actual error code reported from the field, your programmers get a much better starting point, and in the case of problems that seem to never get fixed, it will at least give the user something specific for Googling purposes, in case there's a known workaround out there that other users already found.

[flipwedge57]

Thank you Brian-yes Tyler certainly communicated the problem with me and offered some possible fixes on my end. He assured me that the problem is certainly known about and is being worked on-which is absolutely all I can ask-so thanks!

[csbbct]

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@a_c_green wrote:

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@csbbct wrote:
brian@ebay  I know the most difficult problems to solve are those sporadic ones, but we are unable to do anything to help when the error messages are as vague as these are, like "We cannot process your payment.  Try again or select another payment method."  If they could be more specific in these messages by providing error codes, etc. we could help narrow it down by reporting to CS the exact problem the buyer is experiencing.  It's frustrating for both the buyers and the sellers to see a message that explains absolutely nothing that points to the actual problem, so the buyers in their frustration move on and buy from another site.

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I definitely agree. The code as currently implemented on the website does not seem to be letting error codes from down below get reported up to the calling routines, instead returning a generic catch-all error that does not give any useful clues to anyone. Thus in the case of an intermittent error that only affects some users, or only occurs part of the time, and cannot be reproduced reliably in the lab, you end up trying to solve a problem with only a vague set of symptoms. 

That's not to say that someone has to come up with a user-friendly error message for every single error condition that could possibly be returned. All you need is the returned status itself, displayed with a message reading something like "When reporting this problem to us, please quote error code 00401035," for example.

With an actual error code reported from the field, your programmers get a much better starting point, and in the case of problems that seem to never get fixed, it will at least give the user something specific for Googling purposes, in case there's a known workaround out there that other users already found.

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OK @a_c_green , I'll put on my long tucked-away developer's cap and you and I can sit down and write up the routine.  What fun again!!!

[a_c_green]

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@csbbct wrote:
OK @a_c_green , I'll put on my long tucked-away developer's cap and you and I can sit down and write up the routine.  What fun again!!!

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Ayup, that'll take me back. There's a reason why my error code example has eight digits, and looks vaguely like something Adobe Acrobat would barf up on a bad day. 

[turquoisetulips]

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@mr_lincoln wrote:

@flipwedge57   Wow, a glitch where customers can not make a purchase on a sales venue ... I just find that unbelievable ...

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It might explain a few things . I just hope e bay can be forthcoming .  Tulips 

[turquoisetulips]

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@christian723 wrote:

I've tried to pay again today for the video card I bought...Paypal gave the message: " we ran into problem...blah blah". Then I tried with a credit card: Again "We can't process your payment...blah blah..." It seems that Ebays wants to RUIN itself...this is UNBELIEVABLE!!!.... The seller lost the sale and I lost the item...now I'm going to buy elsewhere... 

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I'm wondering how widespread this issue has been  and for how long it's been going on ?  Certainly it  would explain the sudden drop in sales many sellers have been experiencing . I purchased an item the other  day and the seller couldn't ship it because Pay Pal  was messed up . She was finally able to receive the payment  yesterday after several days of waiting .. I think we're owed an explanation about this . Tulips 

[Anonymous]

I had one sale yesterday and the buyer contacted me asking me if the sale had gone through because she was having "glitch" problems ( her words) and couldn't purchase.  I said yes it did, but makes you wonder how many just give up.  Sales down 39% from last month.  

[tran-407333]

Sorry for your  bad experience. Your topic is helpful for me

[hioctane62]

I have to wonder if it's possible that paypal is paying ebay back for kicking them to the curb by making ebay payments "difficult".

[dasarock]

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@hioctane62 wrote:

I have to wonder if it's possible that paypal is paying ebay back for kicking them to the curb by making ebay payments "difficult".

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or maybe these 'missed' payment sales are initiated through google searches to the new listing page formats (which were being beta tested even back into last summer because i remember the first time i saw the 'new' page format i thought maybe someone had hacked ebay and hijacked the link, which showed a 'this commits you to buy' or some such statement and link; and called ebay to verify.  ebay c/s told me that is exactly what happened.  now i wonder.

[turquoisetulips]

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@Anonymous wrote:

I had one sale yesterday and the buyer contacted me asking me if the sale had gone through because she was having "glitch" problems ( her words) and couldn't purchase.  I said yes it did, but makes you wonder how many just give up.  Sales down 39% from last month.  

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If this problem has been going on  for a long time without sellers knowing about it  then there are some  serious issues here  . So many sellers including myself have had multiple  watchers on items for weeks and weeks  and yet no purchases are actually happening . If  potential buyers have been having  problems paying then that might explain  the sudden drop in sales so many of us  have been experiencing in the last six months  . Also word of mouth about these glitches  may also be playing a role . Buyers simply won't even try  and most probably won't take the time out to contact the sellers  about the problem ,, they just go elsewhere ,, I know  would . We all pay e bay to sell here  with our  seller fees . However  if they won't or can't  fix these ongoing problems  nor be forthcoming to the sellers they have even existed  then like I said there are some serious problems here . I  hope that these are just isolated cases  and haven't damaged too many businesses ,, but regardless we need some honest answers . Tulips 

[Anonymous]

I had it happen to me Sunday night, the buyer contacted me saying he could not pay for the item and asked me to check into it. Monday morning I saw it was paid for and the buyer told me he had to go through the purchasing loop 3 times before it was accepted. Good thing it was a rare item or he may have just gave-up.

[dtexley3]

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@a_c_green wrote:

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@csbbct wrote:
OK @a_c_green , I'll put on my long tucked-away developer's cap and you and I can sit down and write up the routine.  What fun again!!!

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Ayup, that'll take me back. There's a reason why my error code example has eight digits, and looks vaguely like something Adobe Acrobat would barf up on a bad day. 

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Nah, Adobe would barf a hex error code more like 0a38fd1c  or in many case the shorter obsequious 1d10t code. hehehe. 

[gramophone-georg]

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@turquoisetulips wrote:

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@christian723 wrote:

I've tried to pay again today for the video card I bought...Paypal gave the message: " we ran into problem...blah blah". Then I tried with a credit card: Again "We can't process your payment...blah blah..." It seems that Ebays wants to RUIN itself...this is UNBELIEVABLE!!!.... The seller lost the sale and I lost the item...now I'm going to buy elsewhere... 

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I'm wondering how widespread this issue has been  and for how long it's been going on ?  Certainly it  would explain the sudden drop in sales many sellers have been experiencing . I purchased an item the other  day and the seller couldn't ship it because Pay Pal  was messed up . She was finally able to receive the payment  yesterday after several days of waiting .. I think we're owed an explanation about this . Tulips 

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Buyers aren't getting any explanations, either:

https://community.ebay.com/t5/Payments/Year-2019-and-still-quot-We-can-t-process-your-payment-Try-ag...

COME ON, eBay!! GET IT TOGETHER!