Is a seller protected when doing local pickup?

[brads_ann]

I'm still confused by how local pickup works if I'm the seller. We meet up and the buyer has to pay via Paypal? What if he later starts a case with paypal or later with his credit card claiming he never got the item? What proof do I have to let Paypal know for sure he did get the item? That's the part I don't understand. I don't want to worry buyer will later file a claim against me.

What if the buyer does some searching and finds out you have the item for sale locally and at a lower price and before buying on Ebay, he asks via the local site if he can buy from you locally (not Ebay) at the lower price YET still wants to pay via Paypal. He refuses to pay cash.

I tell him if we meet locally (not the ebay transaction), that I accept cash only . He still wants to use Paypal. I sell locally quite a bit but only accept cash. Why wouldn't a buyer still want to use Paypal? I've never had a buyer locally ask to pay any other way but cash. He seemed peeved that I would not do that.

Thanks.

[hidy-hoo]

PayPal's Buyer Protection Policy says:

Item Not Received claims

Your claim will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received claim, if:

• You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s physical store, or
• The seller has provided proof of shipment or proof of delivery.

If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you claim you did not receive the goods.

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full

Softersilk is not following eBay policy with her "no PayPal accepted" statement in their listings....HOWEVER, you can ask for cash if done properly as eBay's Trinton discussed in this post:

@lovtaco0 wrote:

trinton@ebayIs it acceptable to put best offer on a local pickup listing and state in the listing that you are more amenable to offers if cash payment is used? That's not discouraging electronic payment, but it is offering savings to the buyer if they are comfortable with cash payment.

Hi @lovtaco0, it is acceptable to indicate your preference for cash payment, you just aren't allowed to discourage electronic payments. Comments such as, "I will cancel a PayPal payment for local pickup," is not acceptable, but "Cash is preferred for local pickup and may factor into my consideration of a Best Offer" would be fine, as it is along the same lines as "I offer combined shipments and Best Offers for multiple items are encouraged" 

https://community.ebay.com/t5/Selling/Sold-another-local-pickup-only-item-and-local-buyer-paid-with/...

Emerald, if you are selling sterling silver through LPO, have a silver testing kit available for the buyer...have the buyer count the pieces...hand your phone to the buyer and have him sign in and leave glowing feedback.

ummm, think I'll try to scam someone...I wonder if I would be leaving myself open to getting caught if I show up at someone's house and they see my face and my car and their drivers license and the car's license plate...ummm, maybe not such a good idea after all!

Think about it...just how many threads have you read where a seller has actually gotten ripped off on a LPO sale?

Cash is king ~ if you can get it, great, but if not please don't listen to the nay sayers or the what ifers ~ hundreds of LPO transactions happen all the time on eBay without a problem.

[bonjourami]

oh boy...

[bonjourami]

The buyer would have to scratch that silver on a stone then test it... 

[bonjourami]

Em knows that..shes an experienced jewelry person.

[moo*cow*corner]

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@castlemagicmemories wrote:

He could get a cash advance on his credit card.

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There are times a cash advance on a CC has advantages. We recently bought a used minivan. Not a high enough amount to take out a car loan. The CC we used offers a cheaper interest rate than a car loan would have anyway. We don't have to carry full coverage insurance that's usually required to back up a car note. We didn't want to deplete savings. And to top it all off, the dealer offered us a discount for cash that more than covered the advance fees. It would have cost them a lot more to process a CC transaction, so they preferred cash. We did the math, and simply detoured by the credit union on the way to pick up the vehicle. Done deal.

[bubbleman2010]

I myself prefer to pay in cash when counting out the 100s you can work out some discounts as the pile increases...

[emerald40]

For me local pickup was the only 100% safe way to go.

They come, they look, they pay, they leave.

No 6 months of holding your breath.

But considering there are obvious holes now with local pickup, and experienced people who know exactly how to work them, then what is the point?

[bubbleman2010]

The upside is a larger viewing audience the downside is thinking ebay or paypal have got you covered. They just Sgt. Schultz you if the wheels fall off the wagon...

[emerald40]

Yes a larger viewing size, but limited due to local pickup.

Not sure how far people would be willing to travel to my home state.

And yes too many hands in the transaction to have to deal with.

[bubbleman2010]

Most folks can connect dots to get to you to pick up a item you have to realize if you know 5 people by proxy you really know everyone in America you just have to connect the dots....

[Anonymous]

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@softersilk wrote:

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@sam9876 wrote:

"We cannot accept Paypal for in-person pickup."

You aren't allowed to say that.

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Wrong.  Paypal explicitly says that there is no SPP for pickup.  IT is permissible.

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Hi @softersilk, I want to clarify that a seller cannot state they will not accept PayPal as a form of payment for local pickup items if PayPal is their only electronic form of payment available on the listing. A seller must provide an electronic form of payment for any item they list on eBay and the buyer is allowed to select this option at checkout. Many buyers prefer to make electronic payments because of the protection it offers in case there is an issue and a seller cannot prevent a buyer from making this choice. While Local Pickup transactions are handled differently in many ways, the buyer is eligible for protection in certain situations if they pay with an electronic payment method. 

[Anonymous]

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@softersilk wrote:

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@slippinjimmy wrote:

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@emerald40 wrote:

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@sam9876 wrote:

"So are you saying if a seller uses paypal there is no way he can file a case with paypal or his credit card company?"

If a buyer uses PayPal to pay for a local pickup item, they can try to file a complaint, but they will lose.

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So no way they can do a chargeback with their credit card company?

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Sure they can but just like a claim under the MBG it's an easy win for the seller as long as they don't ignore the issue.

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NOT TRUE!

I posted before - read Paypal SELLER PROTECTION.  Seller has NONE if he/she takes Paypal for local pickup.  Buyer CAN file INR and will win.  Period.

Anyone who takes Paypal for pickup is foolish.  Let the buyer get a cash advance if he doesn't have funds in the bank.

What strangers say on a chat board is meaningless.  What Paypal posts online about the details of their policy IS what will take place if buyer files INR or SNAD for pickup.

See the link https://www.paypal.com/us/webapps/mpp/security/seller-protection

See what is not covered:

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Hi @softersilk, an additional clarification I need to provide is that when PayPal states there is no Seller Protection for items picked up locally, they are indicating that the transaction is not covered at all - not that a seller would lose a claim that is opened. PayPal does not cover items picked up locally through their protection program at all, and that is what the highlighted portion of your screenshot is indicating. You can contact PayPal for additional elaboration on this point if you have further questions.

[sam9876]

Bingo!