Irate Buyer. Need Advice

[game-_-seeker]

Hoping someone can help point me in the correct direction on how to proceed...

Buyer messages and we begin talks over them buying a handful of items I have available for sale at a bulk price. We agree upon a price and I believe things are fine.

I had multiple items of each thing they purchased so I restocked them after the sale. Buyer emails me before they make payment and angerly states they thought what I sold them was the last of what I had and they were convinced I was selling bootlegs. This is not the case at all... Heck, they bought some pennants and key chains from me. Not something you're going to ever see a bootleg of. And the person I purchased these items from was a rep from the company that produced them. 100% in no way, shape, or form are these items inauthentic. 

After they send me this angry email they mentioned it looks like they weren't going to pay. I let them know these items were indeed authentic and that if they decided to not pay I have the unpaid item assistant turned on and that these items would get pinged if they didn't pay. 

Buyer messages me back and demands I cancel the orders. They did not send me any type of formal (or proper) cancellation request, just an angry rant. I let them know I wouldn't cancel the order and that I would let the unpaid item assistant deal with it (honestly did this in case this is typical behavior of the buyer; wanted to stop them from doing this to others in the future). 

Buyer emails me and tells me if they receive the package they will just say the items are fake and send them back. They mention this blatantly several times and claim they won't even open the package that they will just send it back. They've now left me negative feedback before the items have even shipped claiming what I'm selling is fake.

Any advice? Feedback should be easy to get taken off since they haven't even received their items yet. The return I certainly want to stick to my guns at this point in time.

[lynnamo-0]

So they paid? If so, cancel using the reason of the buyer ask you to cancel, then phone eBay and see if you can get those negs removed

[castlemagicmemories]

Accept the cancellation. You will get your fees back and avoid more aggravation and possible expense and bad feedback.

Your call, of course. Some choose what is beneficial for them, others are into revenge.

[city*satins]

Any time a buyer wants to cancel, I go ahead and cancel.  The alternative is the life-sucking type of nightmare you're going through and it's just not something that you can win so it's the less of 2 evils to just buckle right away. Much as that seems wrong.

[game-_-seeker]

Thanks so far. I want to stick it to them and don't mind a long drawn out bloodbath, but I also question if it's worth my time for the next month or so 😄

[18704d]

"They've now left me negative feedback before the items have even shipped claiming what I'm selling is fake."

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So they've paid, asked to cancel,

and you haven't shipped yet.

Don't ship. Take the earlier advice and Cancel due to buyer's request.

You'll get your fees back.

and BLOCK them from buying from you again.

We'll show you how, if needed.

And fb can be taken care of later.

Lynn

[game-_-seeker]

This is what I'm leaning towards. I'm going to call ebay when I get home from work and see if the malicious negative feedback can be removed first. 

[dbmm-media]

accept the cancellation, then use the bbl 

[herecometheplayas]

If they didn't pay I would let the unpaid item play out. Don't you get your fees back for that anyway? Hopefully you have your UPI set for the shortest time allowed. And I hope you have already blocked them

[dtexley3]

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@game-_-seeker wrote:

This is what I'm leaning towards. I'm going to call ebay when I get home from work and see if the malicious negative feedback can be removed first. 

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The cancellation shouldn't be dependent on whether or not you get the feedback removed.  They've already stated that if they pay and you ship they WILL return it and you will end up paying for the return shipping.  eBay won't find in your favor either, since they asked you to cancel.  

Just cancel the sale.  Deal with the negative feedback as a separate issue.

[herecometheplayas]

What if this buyer is the type that, if you send a cancellation, they claim they never asked for it? Tell them to send you a formal cancellation request if that is what they want

[game-_-seeker]

Oh I blocked the heck out of them. This level of crazy I try to run far away from.

I don't get these problems on Amazon, which is weird because that is where most of my crazy happens.

[castlemagicmemories]

As @dtexley3  and others have stated, cancel first, that is your priority, and deal with the feedback issue later.  

Good Luck, OP.

[cashvaluerecovery2011]

Ok so if everything above is 100% true then you have them hook line and sinker. In any other case I would agree with the posters below about canceling if they havent yet paid and blocking them. HOWEVER.......if they threatened to claim they are fakes once shipped and you can prove that through ebay messages from the buyer than they are toast. That goes directly against the extortion policy. The fact they already bought the items, but didnt pay, but have left negative they are already in a ringer. Get in contact with CS. When you get someone who doesnt speak english ask to escalate to a supervisor. Goodluck.

[escuintla]

Remember, they bought, and paid for their items. 

Next step is shipping. Then you are on their hands for anything they don't like.

But, one of their "rights" is the right to cancelation. You don't do it, you are violating the agreement. 

You ship, no matter what they say you are shooting yourself on the foot. Period!

So, stop the back and forth communication. Once they ask you for cancelation, do it! You are saving everybody's time. Including your peace of mind. 

Good luck!