Insertion Fees

[buffalosundaecollectibles]

Hello, my husband and I have been selling on eBAY for nearly 3 years.  We have a store which gives us several free listings and should not be incurring insertion fees at all.  However, eBAY is charging us .30 every time an item is renewed every month.  We have over 800 items listed and those fees are adding up.  We are not understanding why we are being charged at all.  We pay the .30 fee when we list new items and when we sell items eBAY takes its percentage.  My understanding is that no other fees are incurred, especially if we have a store and pay for it monthly, which we do.  Buffalo Sundae Collectibles.  We have paid hundreds of dollars in the extra added on fees.  Can a human at eBAY reverse these charges?  

Secondly, I called a phone number I found on the eBAY website to ask for help with this issue.  The call was intercepted by a scamming company.  These scammers convinced me that they were a part of eBAY.  After all, I called them.  I got scammed a total of $4999.  After contacting the bank, paypal, ebay we recovered our loss.  Be careful when contactin eBAY phone numbers.  Scammers are onto the phone numbers.  

Cindy at Buffalo Sundae Collectible.  

[kensgiftshop]

What level of store subscription do you have?

[pargran3]

Considering that there are no eBay phone number except on scammer sites I am glad you recovered that money. Don't do that again or you will be out of luck.

Other than that you do not tell us what level of store subscription you have. Keep in mind that the "free" listing total you get is for 30 days. Anything that relists is counted again.

[zero29zero]

Sounds like you have a starter store that gives you 250 free listings a month & as stated above you were unaware of the fact that any unsold listings that relist the next month are counted against your free 250 for that month

You have around 800 listings and may want to consider upgrading to basic store which gives you 1,000 free listings and at this time as a bonus another 10,000 free listings. Costs about $22 or $28 depending on if you go Monthly or Yearly subscription. Much better than paying 25 cents each for your 500 or so listings over the free 250

[nobody*s_perfect]

As one of the other posts noted, the 30-cent insertion fee means that your Store subscription level is "Starter."  The Starter store subscription gets you 250 free basic insertions per month, the same as a seller with no store subscription.  

Do you understand that a fixed price listing rolls over every month (on the same date as it was originally listed) and you have to pay for that rollover insertion either in funds or by using one of your free insertions? The original free or 30-cent insertion fee only covers the first month.

Those 250 free insertions can be used for new listings, for relists, or when a fixed price listing rolls over each month.  If you have 800 listings, then you are over our allotment by 550 insertions.  You should look through the subscription options; probably an upgrade to a "Basic" subscription would be a very good investment for you.

https://www.ebay.com/help/selling/fees-credits-invoices/store-fees?id=4809

[trial_co_ltd]

hi.

free listing mean 250 items per month. am i right? over 250 (listing 300, excess 50) EBAY charge $.30*50. is this correct ?

[nobody*s_perfect]

That would be correct for a seller who has a Store subscription at the "Starter" level.  With no store, the insertion fee would be 35 cents. You can see all of the fees here:

Non-store: https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822

Store: https://www.ebay.com/help/selling/fees-credits-invoices/store-fees?id=4809

As noted above, fixed price listings renew every month and each of those renewals will use up one of your free insertions.

[kh-shakhib]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.