INR case but tracking shows delivered

[sportsguyer0707]

 

 

I sold a baseball card and shipped it USPS ground advantage and buyer opened an INR case even though the tracking showed delivered. I updated the tracking once I saw the case was opened and now I received this message from the buyer with attached letter from their postmaster. Not sure what to exactly do here. Any help is very much appreciated! Thank you!

[vintagecraze50]

Call the post office and speak with the postmaster in OHIO to confirm this. If confirmed, start and insurance claim with USPS.

[vintagecraze50]

IF POSTMASTER says he did not write this letter, then you have a scam.

[vintagecraze50]

Also, if confirmed from Postmaster that this item is lost due to misdelivery and they are still trying to get it back, do an intercept of the package online USPS to get your item back. You can safely refund the buyer after the intercept has been filed and is intercepted for return to you. You can discuss this with that postmaster. You could ask the buyer to wait a bit longer just in case they do recover the package, but I would do the intercept.

[onlinecentral]

I would cease all communication with the buyer. Whatever his local Postmaster can or cannot do for him is beyond your control.
a) The Delivered scan will ensure the INR case gets ruled in your favor and you keep the payment.
b) By filing an INR case, any negative feedback left for you by the buyer will be deleted.
c) eBay may or may not give the buyer a courtesy refund. Seller Protection for delivered items is one of the few protections we sellers get.
Suppose you issue a refund. Then the merchandise gets delivered. How will the buyer reimburse you?

[dbfolks166mt]

      There is little you can do in this situation. From both eBay's perspective as well as USPS the item has been delivered. Any claim you file with USPS for a lost or missing package will be rejected since it shows delivered. You cannot intercept the package, nor would you want to pay the fee for that, since, again, it has been delivered although to the wrong address. 

     This one is going to be on the buyer to resolve with their post master. 

[aproudparent2010]

Anyone else notice the date at the top of the letter is 2023? Could be a misprint I guess

Anyone upload the tracking number to the eBay case and since it shows as delivered it will close in your favor. I have never in over 500,000 transactions lost a INR when I uploaded tracking showing delivered.

[inhawaii]

Simple.

Respond to the INR case.

Make sure you upload the tracking number that shows the item was delivered.

You should win the case and the case will be closed in a few days.

[dbfolks166mt]

Anyone else notice the date at the top of the letter is 2023? Could be a misprint I guess

     Good catch. Since OP did not provide a lot of detail about the item, when it sold or what it was it's difficult to say when the actual transaction took place. Would need for the OP to return and provide more insight. If it has in fact been a year highly likely neither the buyer or the seller has much recourse at this point 

Anyone upload the tracking number to the eBay case and since it shows as delivered it will close in your favor. I have never in over 500,000 transactions lost a INR when I uploaded tracking showing delivered.

[aproudparent2010]

---

@dbfolks166mt wrote:

Anyone else notice the date at the top of the letter is 2023? Could be a misprint I guess

     Good catch. Since OP did not provide a lot of detail about the item, when it sold or what it was it's difficult to say when the actual transaction took place. Would need for the OP to return and provide more insight. If it has in fact been a year highly likely neither the buyer or the seller has much recourse at this point 

Anyone upload the tracking number to the eBay case and since it shows as delivered it will close in your favor. I have never in over 500,000 transactions lost a INR when I uploaded tracking showing delivered.

---

Letter dated 2023 talking about a package delivered in 2024....

[vintagecraze50]

Oh for goodness sakes. That letter is date from over a year ago.

[chevymontecarlo88]

---

@vintagecraze50 wrote:

Oh for goodness sakes. That letter is date from over a year ago.

---

Well there have been many posts about slow USPS deliveries. 😀

[slyders_finds]

I would guess he had 23 in his head because of 23rd day. But typing the wrong year would make it invalid. 

[frodobagginskennedy]

the body of the letter does reference 5/22/24.   Looks like the postmaster just did a typo on the date.  The buyer needs to deal with the post master on this one as it is the post office error.  They (post office) need to pony up the money IMO.

[luckythewinner]

---

@vintagecraze50 wrote:

Also, if confirmed from Postmaster that this item is lost due to misdelivery and they are still trying to get it back, do an intercept of the package online USPS to get your item back. You can safely refund the buyer after the intercept has been filed and is intercepted for return to you. You can discuss this with that postmaster. You could ask the buyer to wait a bit longer just in case they do recover the package, but I would do the intercept.

---

Why would the OP pay $17.50 to intercept a package that according to the buyer and the USPS has already been delivered and could not be recovered? That is throwing good money after bad.