Best regards,
@mr_lincoln wrote:INR Question
I’ve read a number of threads where a Buyer processes an INR while the package is still in transit as Tracking shows and can be proven by the Seller. An INR should not be allowed if the package is still in transit. Buyers are getting awarded the claim and Refund then the package shows up late (through NO fault of the Seller, just a slow shipment by carrier) so they wind up getting the item FREE … Sellers have absolutely no control over what happens to a package once it is put in the hands of any carrier so why should they be penalized for that?
What is in place to protect the Seller from losing both money and item in this scenario?
@mr_lincoln Thanks for this feedback. Typically a buyer should not be given both the item and a refund -- we do indeed take a look at tracking details, estimated delivery date, and the carrier and service selected. If it's still in transit, we understand that the package should have an adequate amount of time to arrive. There is still always a risk of packages taking longer than the estimated delivery dates -- especially during busy times like the holidays! -- so we'd advise using tracked methods and really you should be covered. I'd also advise using more 'reliable' shipping services (e.g. economy may not be the best during this time of year) if you're worried about the packages taking too long.
@lauren*us Sorry I could not get back to the Chat today to reply ... I appreciate your reply but it doesn't answer the question. The issue is not how an item is shipped other than it has tracking as stated ... it could be a 1 day delivery or 1 month, it does not matter. The issue is the carrier fails to deliver on time so the Buyer can open an INR and get their money back ... then if the item gets delivered (and again, these are real live threads where this has happened) the Buyer keeps the item, does NOT pay for it since they have already been refunded ... so back to the original question ... What is in place to protect the Seller from losing both money and item in this scenario?
@ersatz_sobriquet wrote:mr_lincoln,
Thank you for standing up for what is right here. Ebay knows what is right yet they don't mind giving away free stuff, it keeps "buyers" coming back. There's this win the lotto on ebay mentality, which is hope the package arrives with a scan very late and a "buyer" can open an INR, and ebay sure doesn't mind giving away somebody else's money.
What this is traditionally called in the business world is giving sellers "all the responsibility yet none of the authority". Smart people refuse to take responsibilty for things they have no control over, yet ebay has made its sellers do just that, and ebay knows each and every one of us is not Amazon prime, and that none of us are our own carriers. We go along because we have no choice if we want to sell here. Ebay is not doing the right thing here, and they fully know it.
Correct, in the case where a Buyer has already agreed to pay, then processes an INR, gets their $$ back but then delivery occurs go back to the beginning of this sentence "Buyer has already agreed to pay" ... Okay ... I am a Buyer too and yes, if it happened to me I would GLADLY reverse or accept the reversal of the INR refund payment because, and again, go back to the first sentence here, I as the Buyer already agreed to pay. So what if the item is a little late?
@ekmadonna wrote:I will not be around today for that, but feel free to refer to it or bring it up. I would love to hear the answer.
That one would be better coming from the actual Seller I think ... most likely the eBay Team would need the details so they can look in to it.
@bigchief2472000 wrote:
@coolections wrote:Because the seller's job is to get paid by the carrier they hired if that carrier does not do their job and deliver the package. It has nothing to do with the buyer. SHAME ON ANY SELLER who expects the buyer to wait for a refund when a package is lost other than if tracking shows delivered.
We aren't necessarily talking about packages that have been "lost", we are talking about packages that are delayed/still in transit. That is the whole problem, the seller isn't given enough time to allow the carrier to determine if the package actually is lost. If the package is indeed lost, then yes the buyer should get a refund and the seller should deal with the carrier to get a reimbursement from them, but if the package is located and delivered, after ebay has already refunded the buyer, the seller gets screwed because the carrier isn't going to reimburse them for a package that they eventually delivered, and ebay isn't going to reimburse the seller either.
Bingo!
@secretsquirrelisnowhere wrote:
@mrv71 wrote:I still don't understand why sellers are hold accountable for USPS errors and delays. It's not only unfair, it's simply outrageous to make hard-working people pay for somebody elses' mistakes, while at the same time charging them for a presence on this messy and ineffective site. SHAME ON YOU, EBAY!!!!
Why should the buyer be held accountable for the nondelivery of their order? That cost Ebay many buyers in the past. As someone who has been scammed in the past (I got on Ebay the second month it was opened) I would stop using Ebay for months or even a year after I got scammed.
The "guilty" party gets off scott free ... that would be the carrier. They have ways of avoiding paying for lost or damaged packages ... they have no real vested interest in the financial end of any transaction although they benefit from the sale because of their shipping service. Stolen packages are another issue, to me that issue belongs to the Buyer and their local law enforcment agency and not the Seller nor the carrier.
Some bright insurance company is going to figure out a way to make money off of this whole situation and it is not limited to eBay ... all online sales or purchasing anything that gets delivered continues to be a growing industry ... follow the money right?
Sellers could insure against the lost $$ for an INR and non-returned package, Buyers could insure for stolen packages and carriers could insure for packages that they lose or damage ... win-win all around.
@secretsquirrelisnowhere wrote: Since the buyer doesn't choose the carrier and doesn't address the package, and doesn't wrap the item--all responsibility is on the person who does all that.
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No, actually that is not true ... USPS for example says either party can process a claim for lost, stolen, damaged packages. Depending on the situation its better that the Buyer does it since they are in possession of the damaged pacakge or are at the location where the package was stolen.
