eBay

rockbottomvalues · ‎10-25-2018

Need some help here.

Buyer contacted me October 24th to say that her item was not delivered. Tracking shows delivered on September 29th. I emailed buyer the tracking (ebay uploads automatically anyway) and did confirm address sent to. Buyer emails me back to say this "I STILL HAVE NEVER RECEIVED THIS ITEM!!!!! I don't care if it shows it was delivered. I HAVE NEVER RECEIVED IT!! Please replace and have me sign for it when it comes. Thanks."

Signature for an 8 dollar item is not happening. Regardless, I am not inclined to send a replacement. I ship with tracking so I don't have to go through events like this.

I have not written her back yet since she wrote me last night.

Any thoughts on how to respond back?

mightymouse70 · ‎10-28-2018

Trust is earned. Not given. Some of these posts are the blind leading the blind. Not knocking anyone, but if you have 3000 feedback, been on ebay for 10 years, complaining of no sales, and can make 500+ posts in a forum complaining about not selling, your not a salesman!

usmediamass · ‎10-28-2018

@mommaduketreasurehunt
Your advice makes sense the only problem is anytime I call my local post office they never answer and all their phone mailboxes are full, the irony. I have called over 12 different post offices across the country and spoke to two people. The rest of the time I have always got the same "sorry the user's mailbox it full" message.

missjen831 · ‎10-29-2018

@orangehound wrote:
@divwido wrote:
You want to advise buyers to file a claim against the seller? WHY?
First, it is up to the seller as to whether or not they want to inform the buyer of doing an INR. For me, I don't prey off (or take advantage of) the ignorance/incompetence of others. It is just my ethic.

As I wrote, I tend to go ahead and take care of the customer with a refund or replacement (it depends on the item, the customer, etc.), so that the whole INR doesn't get started in the first place ... but that's just me.

Second, should a buyer file an INR, the seller is protected if tracking shows it delivered ... and, if the buyer objects, then eBay sometimes gives out courtesy refunds to buyers who can't locate their packages (they probably won't do this if the buyer has multiple claims, however).

I am surprised a seller would question why a INR would be advised. In addition to what you said, it also prevents the seller from getting an unfair negative feedback!

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

dbmm-media · ‎10-29-2018

ignore, add to your bbl, and if she files INR make sure to answer it and provide the tracking number.

and do not give her any of your money

lunalapin1912 · ‎10-29-2018

She'll probably file a chargeback on her credit card. Make sure you have $28 in your account so it does't go into the red.

nowthatsjustducky · ‎10-29-2018

A chargeback seems unlikely. I believe CC companies only give so many trips to the pig trough before the customer is cut off as a bad risk. No one in their right mind is going to risk that over an $8 purchase. Right?

If it works, sell it. If it works well, sell it for more. If it doesn't work, quadruple the price and sell it as an antique.

-- Ferengi Rule of Acquisition #80

myangelandmyprincess · ‎10-29-2018

@lunalapin1912 wrote:
She'll probably file a chargeback on her credit card. Make sure you have $28 in your account so it does't go into the red.

The seller is protected if the buyer files an INR chargeback because there is tracking that shows delivered.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

luckythewinner · ‎10-29-2018

@rockbottomvalues wrote:
I am inclined to not respond back for the simple reason that I was yelled at.

Having a thick skin has served me well here.

zenrobot · ‎10-29-2018

I've had that happen to me for a $10 item. I was very polite in my response to the buyer because I assume they are upset because they really didn't get the item they paid for, and they are displacing their blame and anger on me because they didn't know any better. I told them to please check with USPS, their neighbors, and other locations where the package might be. I told them I would also check with my local post office. I explained to them the USPS makes mistakes all the time. I didn't hear back from them. I assume they either found the package or decided to just let it go. Perhaps my being polite about it helped if it was the latter case.

pingpong517 · ‎10-29-2018

you have said enough.... if it was delivered ..then it was and she would need to look on her end,...you block her and do nothing until any case is opened...then you upload the tracking info...and she'll lose.

moondogblues · ‎10-29-2018

She needs to call or preferably go to her PO and ask where the package is. I have had 4 or 5 packages go astray just in one year. Three were the carrier scanning the item as delivered and then for some reason putting it back in her car. These came the next day. One was delivered to a neighbor 1/2 a mile away. The Post Mistress had the carrier fetch it. And it took days. The last one the carrier said the driveway was blocked which was not true. It came in the next day or two. But only after I called.

A couple of years ago a large package of posters went missing and was never found at all. At least it didn't say 'delivered'. Lol.

My point is that saying 'delivered' doesn't mean a darn thing anymore.

mycarolinavintage · ‎10-29-2018

I am sure hoping you resolved this by now and in your favor. My advice to you is do not do ebay business through emails. I advise this and ebay advises this. Delete your ebay emails or block them as many users do. The messages are records and ebay can easily read the communications between buyers and sellers to see what both parties have written. Go through ebay's messages always for any communications. Ebay will contact you through messages also so don't use your emails for business. Not for ebay and not for paypal. Those messages are your friends.

Energy surely flows where attention goes.

vintagecraze50 · ‎10-29-2018

When I get one of these I respond,

"Sorry you are having difficulty locating your package. I will be calling the local P.O. and asking them to report where this package was delivered. I will ask them to do a GPS scan as well to find the location. Please check that someone in the household possibly misplaced the package. I will be back with you shortly when I get some info for you . Thanks for your patience." And, I get back with them and assist them in locating it.

rainbowcolorz · ‎10-29-2018

@mycarolinavintage wrote:
I am sure hoping you resolved this by now and in your favor. My advice to you is do not do ebay business through emails. I advise this and ebay advises this. Delete your ebay emails or block them as many users do. The messages are records and ebay can easily read the communications between buyers and sellers to see what both parties have written. Go through ebay's messages always for any communications. Ebay will contact you through messages also so don't use your emails for business. Not for ebay and not for paypal. Those messages are your friends.

Energy surely flows where attention goes.

IMO, by looking at his great feedback, and also from reading the OP's first and subsequent posts, his communication with his buyer, even though he said "email", was more than likely through eBay messages.

Nowhere did I see him say he did any eBay "business" through emails.

My advice would never be to tell someone to delete anything.

eBay messages come (at least to me) in my email.

Responding to the message via eBay also comes in my email.

Save everything.

You never know when you'll need it. 🙂